Mercedes-Benz of Atlanta Northeast
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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This is the worst service department I've ever experienced. I have 2023 CLA 250 and 2 tires were installed here about a year ago and it has a very abnormal uneven wear and tells me that it's norma experienced. I have 2023 CLA 250 and 2 tires were installed here about a year ago and it has a very abnormal uneven wear and tells me that it's normal wear and tear when it was clearly installed unproperly. After a conversation with a service advisor, the service manager name "ERIC CID" calls me and said "how can I help you with a normal wear and tear?" He clearly showed no intension to hear or even work with a customer by saying that. They weren't so rude when we purchased this car a couple years ago. A routine oil change with an appointment takes about 3 hours every time I brought my car in (also costs about $300 for an oil change). This service department and the service manager, ERIC CID is a typical example of how ruthless a dealership service department can be after selling a car and service contracts. More
We had a fantastic experience working with Finn. He took the time to answer all of our questions. His approach made the experience easy and enjoyable. Overall Finn was wonderful to work with and we He took the time to answer all of our questions. His approach made the experience easy and enjoyable. Overall Finn was wonderful to work with and we truly appreciate his genuine care for making sure we were taken care of. Highly recommend working with him. More
The shopping experience was great from start to finish. Everyone was so friendly and knowledgeable. They had every step of the car buying process covered and made us feel valued. Everyone was so friendly and knowledgeable. They had every step of the car buying process covered and made us feel valued. More
Danny Kim was the best sales representative I’ve worked with in a long time. He was professional, responsible, solutions-driven, and brought such a positive, high-energy attitude throughout the entire proc with in a long time. He was professional, responsible, solutions-driven, and brought such a positive, high-energy attitude throughout the entire process. He made sure I was comfortable with every decision and took the time to find the right vehicle for me rather than rushing the sale. The entire dealership team was outstanding. They even bought me lunch, and I truly felt pampered during my visit. Best of all, the process was incredibly efficient—I was in and out in record time. I highly recommend this dealership, and I will definitely be returning for all of my future vehicle purchases. Thank you, Danny and the entire team, for such an exceptional experience! More
The service is always excellent. Angela Yeo explains the service to me and works with me to make it convenient. Outstanding customer service experience. Angela Yeo explains the service to me and works with me to make it convenient. Outstanding customer service experience. More
From start to finish, my first Mercedes-Benz purchase was a flawless five-star experience. Alvin provided exceptional care and tailored the entire process to my needs. The professionalism extended across the a flawless five-star experience. Alvin provided exceptional care and tailored the entire process to my needs. The professionalism extended across the whole team: Levy in finance made the paperwork seamless. This dealership sets the gold standard for luxury service. Thank you, Alvin—I’ll be returning to you for my next upgrade and purchase for sure! AB More
I was very satisfied with the service and the sales advisor that assisted me with the issues I had with my car. advisor that assisted me with the issues I had with my car. More
Second time working with Greg and again a great experience. Was able to get the vehicle I wanted and reasonable pricing. Made it easy and quick! Highly recommend reaching out to Greg for your ne experience. Was able to get the vehicle I wanted and reasonable pricing. Made it easy and quick! Highly recommend reaching out to Greg for your new or used Mercedes in the Atlanta area! Mike More
Ms. Christy Hicks is very kind and compassionate. She assists with her best effort to help customer have a better day when leaving the dealership. Ms. Christy Hicks provides the highest standard of custo assists with her best effort to help customer have a better day when leaving the dealership. Ms. Christy Hicks provides the highest standard of customer service and she truly delicates to her job to ensure customer satisfaction and a good experience. Thank you Ms. Hicks for your excellent customer service providing a very comforting and pleasant experience. You’re a gem that makes a difference and helps people have a better day ! Wish you continue success at Mercedes Benz of Atlanta NE ! Thank you and may God bless you ! More
Angie has been absolutely amazing throughout my experience at Mercedes-Benz. She is professional, kind, patient, and truly goes above and beyond for her customers. From the moment I arrived, she ma experience at Mercedes-Benz. She is professional, kind, patient, and truly goes above and beyond for her customers. From the moment I arrived, she made me feel taken care of and kept me updated every step of the way. What really stands out about Angie is her attention to detail and the way she genuinely cares. She answers questions thoroughly, never makes you feel rushed, and always handles everything with such a positive attitude. Customer service like hers is rare these days. She made the entire service experience smooth, stress-free, and enjoyable. Mercedes-Benz is lucky to have someone like Angie representing their brand. I highly recommend working with her if you want exceptional service and someone who truly values her customers. More












