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Mercedes-Benz of Arcadia
Arcadia, CA
1,201 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
December 31, 2023
Thankyou so much to Katrin Bassenger for always taking care of my family in purchasing a car. Today I purchased my first Mercedes Car and I couldn’t have done with without Katrin and the rest of the Merce care of my family in purchasing a car. Today I purchased my first Mercedes Car and I couldn’t have done with without Katrin and the rest of the Mercedes Crew. Katrin was very knowledgeable of every detail in the car and made sure i chose the perfect one uniquely to me. Everyone was very welcoming and walked me through all the steps. I will definitely be coming back again to this dealership and recommend Katrin to take care of you. More
by DaliaR
Employees Worked With
December 29, 2023
THIS IS THE EMAIL I SENT TO THEM. THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought our MBZ GLC 430 to your shop to get it repaired under the tire warranty we purchased with our lease. We were told that the matter is not under warranty last week while talking to Tyler. He said something about 3 mm or 4 mm and my wife, or any average person would not know what that is. I was on the speaker phone as Tyler should remember me saying that it was a fake insurance sold to us and I was screaming it. At the end of our conversation, which I am sure was recorded on 12/22/2023 at 3:12 p.m. which we decided to change all four tires as it was at your facility already, and I was on the speaker while my wife specifically stated that she wants all four tires to be changed. He told us that he cannot get it to us until Tuesday as the guys were leaving for Christmas holiday but will have the tires put on and ready for pick up on Tuesday. We said ok. The conversation ended with both parties understanding that the four tires will be changed. There has to be a recording of the 9 minute conversation at 3:12 on December 22nd. Today, my wife picked up the car and while on freeway, she noticed that the tire was flat, and you sent her home with a flat tire. She was scared for her life and almost got into an accident. She called your service department, and they told her to drive the car back to the dealership. She became emotional and started crying after driving back to your dealership and asking why the tires were not replaced. How can you let my wife take a car out of your shop with a flat tire and enter the freeway? You are lucky that the car did not flip, and she did not die. She was crying as she was at your facility and has had emotional ups and downs since she returned home. She left the car at your facility so you can change the tires per your previous note. We were just told that somehow the check engine light is on now even though it was not on at the time she returned it. Even in your documentation at the discharge there is no mention of check engine light. Your facility should never allow an individual to drive off a car with flat tire due to safety concerns. There was never a mention of the flat tire not being fixed while she was picking up the car. she asked for the payment, and it was zero balance, so she assumed the tire insurance had covered the charges. Again, letting her drive off with a check engine on and with a flat tire was not only gross negligence but was intentional. More
by Lawsource
December 29, 2023
Scott Hong was amazing and we are so happy with the service. Will come back again! service. Will come back again! More
by stanleywhk
December 28, 2023
I had an amazing experience in Mercedes- Benz of Arcadia. Everything went perfectly. Excellent and professional sales team! Everything went perfectly. Excellent and professional sales team! More
by Klozh2001
December 28, 2023
Katrin, the dealer specialist extraordinaire! Her expertise and professionalism made buying my new car an absolute delight. She simplified the process, ensuring a smooth and efficient experience Her expertise and professionalism made buying my new car an absolute delight. She simplified the process, ensuring a smooth and efficient experience from start to finish. Thanks to her, I'm now cruising in my new wheels, and the satisfaction is unmatched. Highly recommend her for an stress-free car-buying journey! More
by genesissierra
Employees Worked With
December 28, 2023
Working with dealer specialist Katrin was an absolute pleasure! She made the entire car-buying process incredibly easy and seamless. Her professionalism and expertise guided me smoothly through everythin pleasure! She made the entire car-buying process incredibly easy and seamless. Her professionalism and expertise guided me smoothly through everything. I’m thrilled with my new car and couldn’t be happier with the service I received. Highly recommend Katrin for an stress-free experience! More
by Kcarvajal
Employees Worked With
December 24, 2023
This is our second Mercedes we have purchased in the past six months from Denise Justice. It was an amazing experience. We plan to purchase all our future cars from her. six months from Denise Justice. It was an amazing experience. We plan to purchase all our future cars from her. More
by demetriosnp
Employees Worked With
Other Employees :
Denise Justice
December 24, 2023
A comfortable, competent and attentive experience. Made me feel confident about my decision to purchase. Made me feel confident about my decision to purchase. More
by joey-driver
Employees Worked With
December 24, 2023
If you are looking for a sales advisor that is going to represent your best interests and offer you stellar customer service, look no further - Brianna is the best there is. Attentive, knowledgeable, authe represent your best interests and offer you stellar customer service, look no further - Brianna is the best there is. Attentive, knowledgeable, authentic, and is highly focused on meeting your needs. The best experience I ever had with buying a car because of Brianna. More
by olga webster
Employees Worked With
Brianna Escalona
December 21, 2023
Denise was an absolute professional searching and finding a new Mercedes. In the past, never having a go to person, I am thrilled I have Denise to call. She is my go to person for Mercedes Benz. I enjoyed a new Mercedes. In the past, never having a go to person, I am thrilled I have Denise to call. She is my go to person for Mercedes Benz. I enjoyed working with her very much. More
by MS
Employees Worked With
Other Employees :
Denise Justice, Grigory Arouchanov
