Mercedes-Benz at Long of Chattanooga

The service department personnel are always very friendly and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something f and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something from you like some dealerships do. They explain things very clearly so you know what needs to be taken care of. They also explain what they find when there is some type of a problem that you have taken the car in for. The sales staff is also excellent we have purchased two E350's from Perry and we are glad he is back. Overall Long Mercedes is an excellent dealership and I would highly recommend they to everyone I know. More

Great experience! Enjoyed working with Derrek. He was very patient and worked hard to answer all of my questions. If he did know the answers, he knew where to find them. very patient and worked hard to answer all of my questions. If he did know the answers, he knew where to find them. More

I have had some bad experiences trying to purchase vehicles. The sales person was either very pushy or didn't know what he was talking about. The employee I spoke with, Shawn Beard, was very respectfu vehicles. The sales person was either very pushy or didn't know what he was talking about. The employee I spoke with, Shawn Beard, was very respectful and expressed knowledge about the vehicles. He knew what he was talking about for sure. I am still in process of making a decision. I just want to thank you for having such a great employee that made my experience a pleasure. Thank you More

My experience with Longs of Chattanooga Mercedes Benz couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your busi couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your business. More

We had been to several dealerships looking for a new luxury car. Our salesman Derrick Walters was exceptional, courteous, intelligent and professional. Derrick seemed more interested in getting to kno luxury car. Our salesman Derrick Walters was exceptional, courteous, intelligent and professional. Derrick seemed more interested in getting to know us and give us information that would help us make an informed decision and DID NOT try to sell us the car. Therefore he was easy to talk and visit with and each time my wife and I did so we felt more informed and never pressured. Derrick mad buying a car at Long of Chattanooga a very pleasant experience for both my wife and I. Be sure to ask for him, you'll be glad you did! His Sales manager Jeff was also extremely professional and helpful. Jeff bent over backwards for us to get to a price point that was the lowest in the region. His genuine interest in us and helpfullness sealed the deal even before he gave us the best price. Sincerely, gary gesualdi, md More

Derrick was everything we could have asked for during our shopping experience. He was polite, knowledgeable, and charismatic. He went above and beyond to answer each and every inquiry during our visit no ma shopping experience. He was polite, knowledgeable, and charismatic. He went above and beyond to answer each and every inquiry during our visit no matter how petty the topic. From the time we entered the dealership until we drove off the lot, we felt that Derrick was there for us to help us along the way! We are very pleased with our purchase and the hospitality shown by those at Long of Chattaoonga. More

Michael Davis greeted me by name at my vehicle on arrival and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and at 10:00 on a Monday morning they had on Sports news channel. It would have been a lot nicer to have on Today show or Good Morning America or another news channel. I am a older woman and really not interested in sports. Fortunately I brought knitting and was able to keep myself occupied. More

Mr. Walters provided excellent customer service. He showed extensive care and concern regarding the questions that I asked and he seemed to be genuinely interested with not just myself, but with every showed extensive care and concern regarding the questions that I asked and he seemed to be genuinely interested with not just myself, but with every customer that he was tending to. More

From the time I pulled onto the parking lot, Derrick greeting us with a smile and was very knowlegable, everyone made my purchase the best experience ever! greeting us with a smile and was very knowlegable, everyone made my purchase the best experience ever! More

My experience with the Long family began in 1987 when their dealership was located at the foot of Lookout Mountain, on South Broad Street. I purchased a new Pontiac Fiero. Since then, I've married and ha their dealership was located at the foot of Lookout Mountain, on South Broad Street. I purchased a new Pontiac Fiero. Since then, I've married and had a daughter. Their safety and security has always topped my list of requirements. Mercedes Benz meets and exceeds those needs and expectations. My recent purchase (my family's sixth Mercedes Benz from Long) was a beautiful, black, 2013 SLK 250. My sales person, Ms. Dana Stancil, greated me warmly and asked all the right questions that helped me to decide on my purchase. I would recommend Dana with the highest praise in a job very well done, thank you Dana. More