Mercedes-Benz at Long of Chattanooga

Friendly, Patient and very Knowledgeable Worked with Derrick W. He has an amazing knowledge about his product. He took lots of time to explain each feature. Really great customer service. If Worked with Derrick W. He has an amazing knowledge about his product. He took lots of time to explain each feature. Really great customer service. If you go to Long Mercedes, ask for Derrick. More

Satisfied My wife and I recently purchased a GL 450 (SUV). Our customer service representative, Derrick Walters, far exceeded our expectations. He displayed a My wife and I recently purchased a GL 450 (SUV). Our customer service representative, Derrick Walters, far exceeded our expectations. He displayed a thorough working knowledge of the model and went out of his way to ensure that my wife was comfortable throughout the designing, waiting and eventually, purchase of the vehicle. He has continued to be available for questions/concerns since we acquired the vehicle approximately one month ago. Regarding the GL 450, we could not be more pleased with it's appearance, amenities and performance. In short, we highly both Derek and the GL line to anyone in the market for an SUV. More

Derrick W. made our buying experience EXCELLENT! Derrick greeted me promptly, he was very friendly and professional. He didn't hesitate to show me all the autos that I was interested in. He answered Derrick greeted me promptly, he was very friendly and professional. He didn't hesitate to show me all the autos that I was interested in. He answered all my questions and more. When my husband and I returned a few days later, he was just as nice and he was very patient with us. We didn't feel pressured. We loved the E350 and purchased it that day! Allen Long and Leigh Ann Morgan were also very nice and helpful. More

Great customer service Mary Beth Slasor ,service advisor does an outstanding job , she always smiles and goes out of her way to get the service needed on time and makes sure Mary Beth Slasor ,service advisor does an outstanding job , she always smiles and goes out of her way to get the service needed on time and makes sure everything is in working order and the car is cleaned before she makes the call to pick up the car I would highly recommend her for the outstanding service she provides with her beautiful smile Thank you Mary Beth for all your help More

Great experience and outstanding customer service Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times with the update . She provided me with a loaner and the process was very quick Mary Beth always has a smile even though her job is stressful and treats every customer the same way. I am extremely pleased with the great customer service I received and will highly recommend Mary Beth More

Great customer service Derrick was very helpful and approachable. He goes above and beyond to help you, I would highly recommend him to everyone. Thank you for all your help Derrick was very helpful and approachable. He goes above and beyond to help you, I would highly recommend him to everyone. Thank you for all your help. More

Service Josh Smith took my call, instructed specific time, gave accurate estimate , provided a loaner, followed up promptly with completion and NO recommendat Josh Smith took my call, instructed specific time, gave accurate estimate , provided a loaner, followed up promptly with completion and NO recommendation for additional work. REAL SERVICE, More

Great Experience!!! I just purchased my first car on my own at Mercedes-Benz, Long of Chattanooga. I was extremely pleased with the process of finding my car and purchas I just purchased my first car on my own at Mercedes-Benz, Long of Chattanooga. I was extremely pleased with the process of finding my car and purchasing it. Laura Lynn assisted me with finding my car and she was wonderful to work with!! I would HIGHLY recommend using her. The entire process went smooth and I can say I am extremely pleased with both my new car and the great customer service I received here. I will definitely be using them again in the future. More

Helpful and knowledgeable Derrick Walters was on top of what I wanted. Found the right car for me. Made the process very easy. On a return visit he continued to be patient an Derrick Walters was on top of what I wanted. Found the right car for me. Made the process very easy. On a return visit he continued to be patient and helpful in walking me through all the features of the car. More

Love my Mercedes I highly recommend this dealership and the salesman Neil. He has gone above and beyond to make sure I was completely satisfied with my purchase. He is I highly recommend this dealership and the salesman Neil. He has gone above and beyond to make sure I was completely satisfied with my purchase. He is one of the best salesman I have ever encountered in all my years of purchasing automobiles. Neil took it upon himself to be sure that everything I needed and wanted was taken care of. I can highly recommend Neil if you are looking to buy a new Mercedes. He will take good care of you and continue to take care of you as long as you own your car. Neil is a man of his word and will treat you fairly and always has a smile on his face when he sees you. Neil even went as far as to give me a nice gift from their gift shop for my making several trips to have some minor paint work done. You couldn't ask for a better salesman. When I went in today to get the final paint work done, Neil and Phil were doing everything they could to see that I got top quality service. I love my Mercedes and will be a loyal customer for years to come. This dealership has always treated both my husband and I with kindness and always go out of their way to make sure we are satisfied with their service on both our automobiles. I am highly impressed with this dealership, salespeople, and their service department. More