Mercedes-Benz at Long of Chattanooga

Confidence inspiring Excellent, efficient, courteous, and much appreciciated. I work tirelessly as a customer service advocate for home owners. It was clear from the onset Excellent, efficient, courteous, and much appreciciated. I work tirelessly as a customer service advocate for home owners. It was clear from the onset of my interaction with the service department that customer experience was a core focus of their operating procedure. Mary Beth was terrific. Well done Long of Chattanooga (Service). More

Mary Beth Slasor Excellent customer service ,always goes the extra mile to provide an outstanding service,she is always efficient , friendly and always has a smile , s Excellent customer service ,always goes the extra mile to provide an outstanding service,she is always efficient , friendly and always has a smile , she always keeps me updated and gives me a loaner More

Well worth the drive I live in Rome,Ga. And I've been going to Atlanta, had a meeting in Chattanooga ,decide to try Long, very pleased with the entire service. I live in Rome,Ga. And I've been going to Atlanta, had a meeting in Chattanooga ,decide to try Long, very pleased with the entire service. More

Efficient service The service department is always efficient and friendly. They were able to make a minor repair quickly even though I did not have an appointment. The service department is always efficient and friendly. They were able to make a minor repair quickly even though I did not have an appointment. More

Service work on my SLK Excellent Service Center, I was informed daily on the status of my repair. The work preformed was excellent and was promptly completed, the loaner ve Excellent Service Center, I was informed daily on the status of my repair. The work preformed was excellent and was promptly completed, the loaner vehicle provided was also well appreciated. David in the service department was easy to deal with and felt like he cared about my needs. More

Excellent Service Service at Long's has always been excellent, dependable and helpful. I would recommend Long's of Chattanooga to anyone who owns a Mercedes for great s Service at Long's has always been excellent, dependable and helpful. I would recommend Long's of Chattanooga to anyone who owns a Mercedes for great service. More

Mercedes of Chattanooga and Derrick Walters amazing!!!! Derrick Walters was an awesome person to help my husband and I decide on a great new Mercedes Benz!!! He knew each and every car so well and will tell Derrick Walters was an awesome person to help my husband and I decide on a great new Mercedes Benz!!! He knew each and every car so well and will tell all my friends and colleagues about how great the dealership and he was!!! More

Excellent Service Center Although I didn't buy my Mercedes at this dealership, they treat me as though I did. They always explain everything in detail and always deliver my ca Although I didn't buy my Mercedes at this dealership, they treat me as though I did. They always explain everything in detail and always deliver my car before promised. I would highly recommend them, as they have always been professional, positive, and friendly. More

Unprofessional, DO NOT RECOMMEND I found a 2002 CLK Convertible on the Long Mercedes website for $4,000.00. We went to the dealership the next day and it was parked in the back with a I found a 2002 CLK Convertible on the Long Mercedes website for $4,000.00. We went to the dealership the next day and it was parked in the back with a work order on it. The salesman, Derrick, was very nice and located the keys. He had the work order in his hand and said there was a small problem with the top. We test drove it and I told him I wanted it. The small problem with the top didn't bother me. He said if we wanted it fixed that the price would go up $1600.00, so we said we didn't want them to fix the top, we will take it as is. Another man came out and said that it had not been through a total inspection, that they stopped the inspection after they found the problem with the top and that I would have first opportunity to purchase it after inspection. Derrick was supposed to call as soon as it went through inspection. He assured me the price would not change. No call for 2 days. My husband found it on the website for $7900.00 and called. He said they decided to sell it wholesale, not retail sale the car and there were other things that had to be done by the service department. He also spoke with Phillip, the sales manager, that said the top was worked on and other things done to it. We had a friend of ours call the dealership to inquire about the car. Funny....it is for sale...retail,no less, for $3900.00 more and would be an extra 1600.00 to fix the top. Very unprofessional. Would have respected someone..anyone for the actual truth. They decided they wanted more for the car and changed the price. Not what I would expect from the prestigious Mercedes Benz name. More

Excellent fast service, truly a professional organization. Every time that I have taken my automobile in for service or to purchase items for the vehicle, The staff has gone out of their way to meet any needs Every time that I have taken my automobile in for service or to purchase items for the vehicle, The staff has gone out of their way to meet any needs that I have. I will definitely purchase a vehicle from this dealership again. More