Mercedes-Benz at Long of Chattanooga

Mercedes of Chattanooga and Derrick Walters amazing!!!! Derrick Walters was an awesome person to help my husband and I decide on a great new Mercedes Benz!!! He knew each and every car so well and will tell Derrick Walters was an awesome person to help my husband and I decide on a great new Mercedes Benz!!! He knew each and every car so well and will tell all my friends and colleagues about how great the dealership and he was!!! More

Excellent Service Center Although I didn't buy my Mercedes at this dealership, they treat me as though I did. They always explain everything in detail and always deliver my ca Although I didn't buy my Mercedes at this dealership, they treat me as though I did. They always explain everything in detail and always deliver my car before promised. I would highly recommend them, as they have always been professional, positive, and friendly. More

Unprofessional, DO NOT RECOMMEND I found a 2002 CLK Convertible on the Long Mercedes website for $4,000.00. We went to the dealership the next day and it was parked in the back with a I found a 2002 CLK Convertible on the Long Mercedes website for $4,000.00. We went to the dealership the next day and it was parked in the back with a work order on it. The salesman, Derrick, was very nice and located the keys. He had the work order in his hand and said there was a small problem with the top. We test drove it and I told him I wanted it. The small problem with the top didn't bother me. He said if we wanted it fixed that the price would go up $1600.00, so we said we didn't want them to fix the top, we will take it as is. Another man came out and said that it had not been through a total inspection, that they stopped the inspection after they found the problem with the top and that I would have first opportunity to purchase it after inspection. Derrick was supposed to call as soon as it went through inspection. He assured me the price would not change. No call for 2 days. My husband found it on the website for $7900.00 and called. He said they decided to sell it wholesale, not retail sale the car and there were other things that had to be done by the service department. He also spoke with Phillip, the sales manager, that said the top was worked on and other things done to it. We had a friend of ours call the dealership to inquire about the car. Funny....it is for sale...retail,no less, for $3900.00 more and would be an extra 1600.00 to fix the top. Very unprofessional. Would have respected someone..anyone for the actual truth. They decided they wanted more for the car and changed the price. Not what I would expect from the prestigious Mercedes Benz name. More

Excellent fast service, truly a professional organization. Every time that I have taken my automobile in for service or to purchase items for the vehicle, The staff has gone out of their way to meet any needs Every time that I have taken my automobile in for service or to purchase items for the vehicle, The staff has gone out of their way to meet any needs that I have. I will definitely purchase a vehicle from this dealership again. More

The Service at Long's is always a positive experience. The staff is very professional, friendly and willing to provide any necessary assistance for you and your vehicle at the most reasonable cost to the o The staff is very professional, friendly and willing to provide any necessary assistance for you and your vehicle at the most reasonable cost to the owner. The service department wants to ensure the very best and they desire a satisfied customer. Service has always been excellent. More

Ask for Derrick Dealerrater.com, Thank you for your recommendation of Derrick Walters. He was a great sales associate. He quickly texted me photos of the Infiniti G37 Dealerrater.com, Thank you for your recommendation of Derrick Walters. He was a great sales associate. He quickly texted me photos of the Infiniti G37 Coupe, which they had not even listed on their website yet. He responded to my questions and once I expressed interest in test driving it, he made sure it was sitting out front, gassed up and ready to take for a spin. It was nice to have everything flow so smoothly. Once I decided I wanted the vehicle, he had the paperwork taken care of, took my money (OF COURSE) and did it all with a professional attitude. It was just nice to have someone want to go that extra mile to take care of me. I've been to so many other dealerships that were not even close to the customer service I received from beginning to the end. Derrick is a really nice man who is definitely an asset to your dealership, and I definitely plan on telling everyone about the positive experience I had yesterday. I look forward to driving my new (well, it is used, but new to me) car and will not forget about the superb service of Long of Chattanooga. More

Excellent service Always treated with great customer service. They remember you and have reasonable recommendations for your car's needs. I feel safe with their service Always treated with great customer service. They remember you and have reasonable recommendations for your car's needs. I feel safe with their service department. More

Derrick Walters We actually went to Dealer for a recall on our Mercedes for a re-call repair. In waiting for our repair, Derrick greeted us, and we talked above the We actually went to Dealer for a recall on our Mercedes for a re-call repair. In waiting for our repair, Derrick greeted us, and we talked above the features on the newer Mercedes. Derrick's descriptions and detailed knowledge of the features we had asked about was impressive. He brought several vehicles for us to look at and explained, in detail, the differences, improvements, and new features in both the 2015 & 2016 models, This was enough to make me decide to purchase the new vehicle. More

Great service Traveling from AL to Ohio had a front end problem. Pulled into dealership @ 8 am and out by 12:30 with a strut replaced as well as compressor.. Servic Traveling from AL to Ohio had a front end problem. Pulled into dealership @ 8 am and out by 12:30 with a strut replaced as well as compressor.. Service could not have been kinder or more professional in helping us. More

Awe Inspiring There is customer service and there is mind blowing customer service. Long Mercedes has a fan for life! They worked with me long distance, I am in NY There is customer service and there is mind blowing customer service. Long Mercedes has a fan for life! They worked with me long distance, I am in NY, they offered the lowest price and when all other options failed, they flew a technician to pick up my car and deliver it to my driveway. That is above and beyond! More