Mercedes-Benz at Long of Chattanooga

A quick response to a difficult question. I recently purchased a 2012 GLK 350 with no documentation. As I continued down the path to clearly understand of some of the more complicated systems, I recently purchased a 2012 GLK 350 with no documentation. As I continued down the path to clearly understand of some of the more complicated systems, I realized that the available information on line was less than straightforward in addressing my questions. That being said, my call to Long of Chattanooga was returned by Derrick Walters of Longs on Tuesday and a consultation was scheduled on my next available day, the following Thursday. We met and Derrick provided the appropriate answers to respond to one of my problems. We're working on deal this the other current issue. Understand theses items are not safety or operational. They relate to the Audio 2,0 and Navi 2.0 along with controls. Derrick and I are addressing questions as they arise. More

I couldn't have recieved better service than I did I couldn't have received better service than I did at Long Mercedes-Benz. I had an appointment to leave my car for service and every thing was ready w I couldn't have received better service than I did at Long Mercedes-Benz. I had an appointment to leave my car for service and every thing was ready when I got there. I had a car waiting for me to get to work. I have a Lexus also that when I go to the dealership they have always given me superlative service, but Long Mercedes did just as much if not better. Some touch up was overlooked, but David in the Service Department told me to come back at my convenience and they would take care of it. I take my hat off to all of the people at Long Mercedes-Benz. More

High rating Prompt, courteous, friendly people. Cookies were good too. I was met by a person as soon as I arrived and he took it from there and kept me posted du Prompt, courteous, friendly people. Cookies were good too. I was met by a person as soon as I arrived and he took it from there and kept me posted during the service. More

Best buying/service experience ever. When thinking about buying a new car, it conjures up images of pushy salesmen, fast talking finance managers, and marathon bargaining sessions that ta When thinking about buying a new car, it conjures up images of pushy salesmen, fast talking finance managers, and marathon bargaining sessions that take up your whole day...it's enough to make you dread buying a car. This was not the case at all with Long of Chatt. My salesman was Mr. Perry Carr...he was professional, without being cold, knowledgeable without being haughty, and he didn't stuff me in one of those tiny cubicles for hours while he "talked to the sales manager". He listened to my needs and directed me to the car that would best suit...he quickly had my trade appraised and presented me with a thorough proposal. Never did he try to pressure me into a more expensive car or into options I didn't need, but he did explain all the features Mercedes offers, so I could make an informed decision. Their finance manager was warm and down to earth, she went over every detail of the trade and my financing to make sure I understood each part before moving on. She didn't gloss over anything and she didn't just assume I knew what she was talking about. Best of all, she and Mr. Carr made the entire process quick and simple. I recently had my car serviced for the first time, again, I found the experience to be exceptional. I was greeted with the same courteous, warm and professional treatment that I received when I bought the car. Their waiting room was clean and comfortable and the complimentary refreshments made it feel very "homey". I was also impressed with the live camera monitor of the garage...It really is reassuring to see your car being serviced, as it happens...it also helps pass the time. I can't say enough about Long of Chatt. I am certain that I will continue to take my business to them. They are to be congratulated for their commitment to excellence...they certainly have mine. Hurley Buff More

Excellent Service I have never had an issue with the service received at "Long of Chattanooga" with my E350. David Rhea of the service department and the rest of the s I have never had an issue with the service received at "Long of Chattanooga" with my E350. David Rhea of the service department and the rest of the staff have been very helpful. I would recommend anyone who needs excellent service think about using "Long of Chattanooga" for their Mercedes. More

Excellent Sales Associate I first found out about Long's through an Internet search for a particular car. Derrick Walters answered my inquiry and became my contact. The car I h I first found out about Long's through an Internet search for a particular car. Derrick Walters answered my inquiry and became my contact. The car I had asked about was quickly sold, but Derrick told me he would be on the look out for a similar vehicle. Within a day or so he contacted me with a description of a similar car and worked with me diligently to answer all my questions since I was about 100 miles away. I traveled to Long's, met Derrick and we worked through the process of looking at and testing the car, which I purchased that day. I think Derrick did a great job. He was knowledgeable, patient and. very accommodating. I would recommend Derrick to anyone shopping at Long's. More

No pressure, just the facts We recently purchased a new Mercedes GLC300 from Long. Our sales advisor Derrick Walters is personable, knowledgeable, friendly and no pressure. He fo We recently purchased a new Mercedes GLC300 from Long. Our sales advisor Derrick Walters is personable, knowledgeable, friendly and no pressure. He followed up and searched several options to help us consider all the choices before we made our final decision. In addition, we have had our car serviced here on a number of occasions, and highly recommend David and the service staff as efficient and courteous. Long of Chattanooga is not your run of the mill dealer, They are exceptional... More

satisfied customer Josh is excellent in meeting the customer's needs and making a trip to the dealership for service seem not so stressful. I really appreciate him makin Josh is excellent in meeting the customer's needs and making a trip to the dealership for service seem not so stressful. I really appreciate him making me feel that I made a good decision when I purchased my GLK from Long Mercedes. More

MB 10 Long met and exceeded my expectations in every way. Mary Beth explained the charges, reasoning for service charged. I really appreciated getting our s Long met and exceeded my expectations in every way. Mary Beth explained the charges, reasoning for service charged. I really appreciated getting our suv back clean and shiny! More

Great Service Josh was very professional and courteous. He was able to accommodate my changing schedule. And the service crew still got me in and out in record tim Josh was very professional and courteous. He was able to accommodate my changing schedule. And the service crew still got me in and out in record time. More