Mercedes-Benz at Long of Chattanooga

"Excellent dealer" Worked with Jerry Eddy online a couple of days prior to visiting the showroom. Jerry went out of his way to get us the vehicle that suited our needs. Worked with Jerry Eddy online a couple of days prior to visiting the showroom. Jerry went out of his way to get us the vehicle that suited our needs. Jerry is an excellent and caring sales person, would recommend Jerry. More

Great Experience Perry went out of his way to work around my schedule during my buying experience. He stayed late on the day I looked at the car and on the day I purch Perry went out of his way to work around my schedule during my buying experience. He stayed late on the day I looked at the car and on the day I purchased the car. He walked me through the steps of the features on the car and stayed in touch over the weekend to check for any questions I may have had. More

New car sales Derrick Walters is an excellent sales person. Derrick will show you how your car perform,s and the many function that are available. Many salesmen, se Derrick Walters is an excellent sales person. Derrick will show you how your car perform,s and the many function that are available. Many salesmen, sell you a car, and then hand you the keys. Derrick gives you the time and attention. I highly recommend Derrick as a top salesman. Derrick is a must see at the dealership !!! More

The best people to work with, hands down! Needed a new car because mine was totaled and once again Derrick was such a great help. He always goes above and beyond making sure you are happy and Needed a new car because mine was totaled and once again Derrick was such a great help. He always goes above and beyond making sure you are happy and satisfied. He really takes the time to show you everything and go over every detail of the car with you. I am so excited about my new car and would highly recommend anyone stopping at Long to go see Derrick. More

Great salesperson This was our first time at this dealership. We worked with James Odom. He was very professional and helped us find exactly what we were looking for. I This was our first time at this dealership. We worked with James Odom. He was very professional and helped us find exactly what we were looking for. I would highly recommend him to anyone who is in the market to purchase. He was not high pressure salesman and he made us feel comfortable with any decision we made. This was the first dealership we visited, after going to several different dealerships our initial encounter with James is what made us want to come back and purchase. The finance manager Sissi Henley worked very hard to get our payment and interest rate where we needed it to be she was very friendly and professional. More

Top notch I called them and spoke to David in the service dept. I told him my problem and he said to bring it over and they could diagnose it while I waited. Da I called them and spoke to David in the service dept. I told him my problem and he said to bring it over and they could diagnose it while I waited. David was very helpful and professional. And even the mechanic explained everything to me and was knowledgeable about my car More

My experience was not that great. I started off with a salesperson that was extremely busy and did not give me his undivided attention. I went back the next day and was given a salespe I started off with a salesperson that was extremely busy and did not give me his undivided attention. I went back the next day and was given a salesperson (James Odom) that was very professional and extremely nice. I returned two days later to purchase a Mercedes Benz and was put back with the first salesperson (Perry) that had me waiting a little over 2 hours just to get a write up on the car for me to take to my credit union. After returning and signing for the car salesperson James Odom help with Everything else and I was very pleased with him. More

Purchased new GLC 4MATIC My salesman Perry Carr was extremely helpful with my questions, the order process, the negotiations, keeping me informed about the status of productio My salesman Perry Carr was extremely helpful with my questions, the order process, the negotiations, keeping me informed about the status of production and delivery and acquainting me with the many new features compared to my 2012 ML 350 BLUTEC trade-in. The Parts Department was also very helpful completing orders for special accessories. The Finance Mgr Sissi Henley was pleasant and very professional and answered all questions to our satisfaction and made several good suggestions. More

Derrick was great to work with and I would recommend him. Everyone we worked with at Long of Chattanooga was great. We owned our previous Mercedes for over 14 years, We have always used the service departme Everyone we worked with at Long of Chattanooga was great. We owned our previous Mercedes for over 14 years, We have always used the service department at Long. More

Roadside assistance and new tires My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a te My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a tech on-site to change the tire in 15 minutes. Josh the service manager was great to deal with and they even got us a discount on the tires. More