Mercedes-Benz at Long of Chattanooga

Great salesperson This was our first time at this dealership. We worked with James Odom. He was very professional and helped us find exactly what we were looking for. I This was our first time at this dealership. We worked with James Odom. He was very professional and helped us find exactly what we were looking for. I would highly recommend him to anyone who is in the market to purchase. He was not high pressure salesman and he made us feel comfortable with any decision we made. This was the first dealership we visited, after going to several different dealerships our initial encounter with James is what made us want to come back and purchase. The finance manager Sissi Henley worked very hard to get our payment and interest rate where we needed it to be she was very friendly and professional. More

Top notch I called them and spoke to David in the service dept. I told him my problem and he said to bring it over and they could diagnose it while I waited. Da I called them and spoke to David in the service dept. I told him my problem and he said to bring it over and they could diagnose it while I waited. David was very helpful and professional. And even the mechanic explained everything to me and was knowledgeable about my car More

My experience was not that great. I started off with a salesperson that was extremely busy and did not give me his undivided attention. I went back the next day and was given a salespe I started off with a salesperson that was extremely busy and did not give me his undivided attention. I went back the next day and was given a salesperson (James Odom) that was very professional and extremely nice. I returned two days later to purchase a Mercedes Benz and was put back with the first salesperson (Perry) that had me waiting a little over 2 hours just to get a write up on the car for me to take to my credit union. After returning and signing for the car salesperson James Odom help with Everything else and I was very pleased with him. More

Purchased new GLC 4MATIC My salesman Perry Carr was extremely helpful with my questions, the order process, the negotiations, keeping me informed about the status of productio My salesman Perry Carr was extremely helpful with my questions, the order process, the negotiations, keeping me informed about the status of production and delivery and acquainting me with the many new features compared to my 2012 ML 350 BLUTEC trade-in. The Parts Department was also very helpful completing orders for special accessories. The Finance Mgr Sissi Henley was pleasant and very professional and answered all questions to our satisfaction and made several good suggestions. More

Derrick was great to work with and I would recommend him. Everyone we worked with at Long of Chattanooga was great. We owned our previous Mercedes for over 14 years, We have always used the service departme Everyone we worked with at Long of Chattanooga was great. We owned our previous Mercedes for over 14 years, We have always used the service department at Long. More

Roadside assistance and new tires My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a te My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a tech on-site to change the tire in 15 minutes. Josh the service manager was great to deal with and they even got us a discount on the tires. More

Lasting relationship In March of 2016 my wife decided that she wanted to custom-order her new car. Working with Perry and Allan, she was able to specify exactly what she In March of 2016 my wife decided that she wanted to custom-order her new car. Working with Perry and Allan, she was able to specify exactly what she wanted, knowing that there would be a wait while the car was built and shipped from Germany. The car was delivered on schedule and was exactly as she had ordered. She could not be happier. This car marks the 7th vehicle that we have purchased from Long Mercedes over the past 10 years, and our experiences with sales and service personnel have always been positive, efficient, and professional. We highly recommend Perry, Allan, and the dealership in general. More

Kelly is awesome! Went to Long of Chattanooga to look at a vehicle I knew before hand that I wanted. Everyone was professional and polite and there was no pressuring or Went to Long of Chattanooga to look at a vehicle I knew before hand that I wanted. Everyone was professional and polite and there was no pressuring or persuading. Easy to work with and to the point. Kelly was absolutely fabulous! More

Sold me a car that was wrecked Bought a used Mercedes with 20k miles. Told us car was never wrecked and no history on car fax report. Originally when we bought the car we expected Bought a used Mercedes with 20k miles. Told us car was never wrecked and no history on car fax report. Originally when we bought the car we expected it to be certified. Salesperson said it was but then told us when signing papers he made a mistake. Really not right. When I went to trade the car into them a few years later they told me it was wrecked prior to me owning. They offered me a much lower value. Very upsetting. More

New to me! Found my new used car. Certified and looks brand new. Neil Sobel helped me find the car I wanted with all of the bells and whistles. Love it. Found my new used car. Certified and looks brand new. Neil Sobel helped me find the car I wanted with all of the bells and whistles. Love it. More