Mercedes-Benz at Long of Chattanooga

Ethan was awesome to work with and extremely helpful as was Aaron. You have a great team here in Chattanooga. was Aaron. You have a great team here in Chattanooga. More

My mother, a senior citizen whose English is poor, purchased a new 2018 Hyundai Elantra from Long of Chattanooga. On February 2nd, 2022, the same dealership performed an oil change on her vehicle. purchased a new 2018 Hyundai Elantra from Long of Chattanooga. On February 2nd, 2022, the same dealership performed an oil change on her vehicle. On February 26th, She noticed there was some oil stain on her parking spot. When she opened the hood, she saw oil splashed all over the components since the mechanic forgot to put the oil cap back on after the oil change. She had to add more than 3 quarts of oil to bring the level back to normal, which demonstrates more than 2/3 of the oil was lost. Such an incident could be extremely detrimental to the engine and other components. We want to discuss with the dealership how to move forward and clean up the mess under the hood. On Feb. 28th, we reached out to the dealership and left the inquiry on its website. Without getting any response, we called the dealership on March 4th and was told Mr. John Rose is the person of contact. We left him a voice mail and Emailed him the details, images of the incident, and receipts of the oil change. Without any responses from the dealership, we kept calling on 8th, 11th and left voicemails without any success. On March 18th, we talked to the general manager of the Long of the Chattanooga and was told John Rose will contact us the following Monday. After another week of silence, we called again and finally reached John Rose on April 1st. We were told he needs to retrieve the files and will call us back in a few minutes. After waiting for an hour, we called back and was told he already left home for the day. After leaving him yet another voicemail, we have not heard anything since then. We are very disappointed by the dealership’s behavior, it’s not that they disagree with us on how to resolve the issue, they are simply ignoring us and tried to just bury it with our exhaustion. Their strategy is to kill the issue before we are even at the stage of discussing a path forward. Minimal effort on their side while maximizing our exhaustion. In the meantime, all the belts, seals and electronics cases are soaked in oil and the oil burns on the engine exhaust to cake up carbons. More

Ethan was great. Very patient with my questions. Service was fast and the car buying process easy Very patient with my questions. Service was fast and the car buying process easy More

Cedric at Long Mercedes was a pleasure to work with. He worked hard to find a car for me in a very tight timeframe. Remember to ask for him! He worked hard to find a car for me in a very tight timeframe. Remember to ask for him! More

Aaron was a nice and knowledgeable sales person and got me in to a new gle350. me in to a new gle350. More

Dan my service tech was attentive professional recommended extra service I appreciated it , he made sure I had everything I needed to taste care of my very expensive 450 GLS ,. When u down that a recommended extra service I appreciated it , he made sure I had everything I needed to taste care of my very expensive 450 GLS ,. When u down that amount of money in a suv you need others to help you care for it , almost like a Dr for you and your car . More

Fastest, easiest car purchase ever. Sales rep Aaron Schmitt never wasted my time with un-asked for extraneous stuff , was open and had no problem seeking answers from others, and ver Sales rep Aaron Schmitt never wasted my time with un-asked for extraneous stuff , was open and had no problem seeking answers from others, and very helpful throughout. Highly recommended. More

Excellent! I have bought 3 cars from Neal he has always been helpful. I like coming here for service. I have bought 3 cars from Neal he has always been helpful. I like coming here for service. More

Professional, respectful, and accommodating. Went a “Long “ way to get the deal done (pun intended) Went a “Long “ way to get the deal done (pun intended) More

I was very satisfied with every aspect of the repair process. The work was done in less time in the original estimate. process. The work was done in less time in the original estimate. More