Mercedes-Benz at Long of Chattanooga

After walking away from the first deal offered on trading my ML350 for a GLK, Will was persistent in trying to put together a deal that would meet with our approval, which he finally did. He saw to it that my ML350 for a GLK, Will was persistent in trying to put together a deal that would meet with our approval, which he finally did. He saw to it that the GLK was delivered in pristine condition and even came to our home a week later to help my wife set up the GPS and Bluetooth. This is our fifth Mercedes and has been the most satisfying transaction. More

I purchased my new GLK from this dealership,and could not be happier. Will helped me find the right car with all the options I needed. He was professional and knowledgable. He answered all my questions an be happier. Will helped me find the right car with all the options I needed. He was professional and knowledgable. He answered all my questions and spent time making sure I was familiar with all the features of my new vehicle. I am very happy with my purchase, and would highly recommend Will and this dealership. More

My husband and I had decided to trade in our infinity for another car. I spoke with Will and told him my expectation's on a purchase.When he told me he could make that happen, I was skeptical, but what he sa another car. I spoke with Will and told him my expectation's on a purchase.When he told me he could make that happen, I was skeptical, but what he said was true. He went above and beyond. He was extremely knowledgeable and very helpful. Most of all he was truthful and honest. Well done Will. More

I recently leased a brand new vehicle at this dealer and dealt with Will Addington. I am a very difficult customer and believe that making a big purchase/transaction like this, I deserve to be treated well dealt with Will Addington. I am a very difficult customer and believe that making a big purchase/transaction like this, I deserve to be treated well. I first went to the dealership in Nashville and was treated rather poorly. Forgetting how the whole "true price" marketing strategy is just a ploy to put leverage back in the dealer's hands, the 2 sales people I dealt with (on separate occasions) were just arrogant and rude. Because of this, I decided to reach out to other MB dealers and came across Long of Chattanooga. Will Addington was very friendly and helpful and not at all pushy. He was a straightshooter and was reasonable in the price negotiation. This whole transaction spanned at least 4 months as I was waiting for my perfect car. Will stuck with me for all 4 months and fought to give me a good deal. I would recommend this dealer and especially Will to anyone who believes that they should be treated well and fairly. More

From the frist time i talked to him about a car he was very attentive,and we had not even met yet.He fulfilled our every expectation and more.He seen we got the best price and explained every stept of the very attentive,and we had not even met yet.He fulfilled our every expectation and more.He seen we got the best price and explained every stept of the contract.When our rental car was about to expire,and we had secured our contract with long mercedes.Randy and his manger provided us with a loaner(car)untill ours was ready.we will recomend Randy Francisco anytime to anyone we and will do business wit him again. More

The salesman "Will" told me the vehicle was a certifed pre-owned Mercedes C300. After having the vehicle for a month I took it to the dealer in Nashville because of brake noise. The Nashville d certifed pre-owned Mercedes C300. After having the vehicle for a month I took it to the dealer in Nashville because of brake noise. The Nashville dealer has informed me that the vehicle is not a certified pre-owned Mercedes plus it needs brakes and rotors which would have been checked during the certified pre-owned inspection. Plus, it took the dealer over a month to pay off my trade (and only after I had to go to the dealer and find out what was going on) but it took them two days to cash my down payment check. I would not recommend this dealer to anyone. GM does not return calls. More

I wanted to take the time to speak positively about the dealership and the two sales persons I dealt with. I came in with a interest in the E350 and upon entering was greeted and made to feel welcome. My i dealership and the two sales persons I dealt with. I came in with a interest in the E350 and upon entering was greeted and made to feel welcome. My inital contact was with a new saleman named Tyson and he offered me some refreshment and proceeded to answer my questions concerning the new features of the 2013 model. Tyson was very patient and put up with my laundry list of questions concerning the differences between the 2012 and the 2013. Later, when I asked a few more complicated questions that Tyson did not know he quickly found the answers and introduced me to MR.Martin. Both were very helpful and I came back the next week and bought my E car which I love dearly. In closing I was made to feel at home at the dealership and was never pressured to purchase. I would recommend to anyone considering a Mercedes to bring their business to Long of Chattanooga. More

I bought my first used car here and had it serviced here for two years. The staff was always very friendly and willing to work to resolve any issue I had. I returned here to buy my second Mercedes and dea for two years. The staff was always very friendly and willing to work to resolve any issue I had. I returned here to buy my second Mercedes and dealt with Will Addington. He was very patient as I returned on several occassions spanning a few months. Will was extremely helpful and knowledgeable. I highly recommend! More

You would expect better service from a Mercedes Dealership. However that is not the case. The quality of service at this dealership is just not typical of the quality of car that they sell. You wou Dealership. However that is not the case. The quality of service at this dealership is just not typical of the quality of car that they sell. You would think that they sell one of the worst cars on the market. They do not keep their word and this rating is just the beginning of my ability to complain to whomever will listen. I will write complaints to Mercedes Benz of America, the Better Business Bureau, The Chamber of Commerce and everyone I can think of. More

Everyone at the dealer ship was incredibly knowledgeable and helpful. I have been to the service department before with problems with my SLK and they were able to fix the problem where others could not. I and helpful. I have been to the service department before with problems with my SLK and they were able to fix the problem where others could not. I HIGHLY recommend this dealership for new purchases and also for repairs to existing autos!!!!! More