Mercedes-Benz at Long of Chattanooga

When I ordered my new Mercedes-Benz GLK 350 at March 22, 2013, I was told by Allan Long that the SUV will arrive at the end of the May, however, I was waited and waited, the vehicle was kept delaying and de 2013, I was told by Allan Long that the SUV will arrive at the end of the May, however, I was waited and waited, the vehicle was kept delaying and delaying, finally it arrived in the mid of July, 2013., which caused a lot of stress for us, because my husband and I had only one car to drive when we waited to our new SUV. Jeffery Keitz at Long of Chattanooga was keeping in touch with me, and informed me the process of the SUV delivery, his customer service was good. We were very happy when we receive our new vehicle. More

Amazing Service...Long Mercedes Chattanooga Tennessee Amazing Service...Long Mercedes Chattanooga Tennessee Who can deny how difficult it is to find someone we trust with repairing our vehicles. And ho Amazing Service...Long Mercedes Chattanooga Tennessee Who can deny how difficult it is to find someone we trust with repairing our vehicles. And how nice would it be to have that same person look after our very best interest at the same time? My recent service experience at Long Mercedes in Chattanooga was worth writing about. My mother and I, (at the same time), required service to both of our Mercedes vehicles in June 2013. When I arrived with the first vehicle to drop off for repair, I was greeted by service advisor Ashley Hurst. Some months before, I first encountered Ashley for a minor service issue and she remembered me at first glance. Both of the vehicles that I brought in required attention in several different areas and our request were quite specific. Communicating these details to Ashley was almost effortless. Her focus and communication skills are quite exceptional. Every step of the way, Ashley maintained in regular contact while overseeing our two vehicles, providing updates and very observant suggestions. What sets Ashley apart, is the comfort she gives her customers by showing she is watching after every detail of a repair or service. Not only is she a credit to her profession, she gives something more ....Peace of mind. Overall...this was the best customer service experience ever! Many thanks to Long Mercedes for providing my family with such great sales and service and especially for placing people like Ashley Hurst on their front line... More

I loved doing business with Dana Stancil. She was a great person to work with friendly, knowledgeable, very interested in making my purchase a pleasant experience. I feel I have gain a friend in her. great person to work with friendly, knowledgeable, very interested in making my purchase a pleasant experience. I feel I have gain a friend in her. More

Dana was great to work with. We were looking for used and she let us know when she thought there was something we might like. she let us know when she thought there was something we might like. More

Ashley, Peter, and Dana were all incredibly competent, courteous, and professional! They all went above and beyond the call of duty. This is clearly the best relationship that I have had with a dealership courteous, and professional! They all went above and beyond the call of duty. This is clearly the best relationship that I have had with a dealership in a long time. I would recommend this Mercedes-Benz dealership highly. Thank you for giving us all the help that got us back on the road! More

I must say..I didn't think anyone could be as nice nice as Linda, She's no longer with Long Mercedes. Just recently I met Ashley, She greeted me with enthusiasm, and eager to assist me..She listen to nice as Linda, She's no longer with Long Mercedes. Just recently I met Ashley, She greeted me with enthusiasm, and eager to assist me..She listen to all my concerns, and went over everything and made sure we were on one accord before I left with the retal car that she provided for me..And she also made sure that I understood how to operate the rental car. To say that she was very helpful is an understatement..Long Mercedes have a great employee in Ashley who prides herself with providing 5 Star Service. More

My husband and I arrived just as they were getting ready to close. Joe Ellis was nice enough to stay and work with us. We ended up buying a Honda Civic and stayed until 11pm. We really appreciate how fri to close. Joe Ellis was nice enough to stay and work with us. We ended up buying a Honda Civic and stayed until 11pm. We really appreciate how friendly and helpful Joe was. He even missed a friends bachelor party to help us. I will definitely recommend him to anyone looking to buy a vehicles. Felicia Hair More

From the moment my husband and I stepped on the lot, Derrick Walters was a gracious, pleasant salesman. He is definitely not pushy at all. He was knowledgeable about the Mercedes ML 350 that we were l Derrick Walters was a gracious, pleasant salesman. He is definitely not pushy at all. He was knowledgeable about the Mercedes ML 350 that we were looking at and we had a great test drive. I don't like car shopping at all and only do it under duress and Derrick totally understood. He told me we could get an appraisal on our trade in without the car being there but was agreeable with my husband returning with it the next day. He really tried to match the price we offered with the sales manager. We were extremely close and feel we made an excellent purchase. This was the only car I drove and the only one I looked at and Derrick made the difference in purchasing this quickly. Ask for Derrick if you decide to go to Long Mercedes Benz. More

I have purchased 3 cars from here. Every time something goes wrong with the tag/title. I have had my title written in someone else's name in a different state, paperwork not sent in on time and this time goes wrong with the tag/title. I have had my title written in someone else's name in a different state, paperwork not sent in on time and this time the dealership failed to withhold enough taxes and did not follow the new GA law regarding Ad Valorem Tax. This has caused an undue hardship on me financially. I have learned from the DMV that this is a frequent event from this dealership. After contacting the dealership and requesting to speak with someone I was told that person was not in and have yet to receive a call back. Over the past 3 years this dealership has made a significant profit from my purchases/trade-ins. I would not recommend anyone purchase a vehicle from this dealer. I know I won't! More

I had a wonderful experience at Long Mercedes Chattanooga. Dana was my salesLady and a genuine peach! She helped me pick out and purchase my dream car. I would recommend her, as well as the other Chattanooga. Dana was my salesLady and a genuine peach! She helped me pick out and purchase my dream car. I would recommend her, as well as the other staff, as they all were very friendly. More