Mercedes-Benz at Long of Chattanooga

Michael Davis greeted me by name at my vehicle on arrival and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and at 10:00 on a Monday morning they had on Sports news channel. It would have been a lot nicer to have on Today show or Good Morning America or another news channel. I am a older woman and really not interested in sports. Fortunately I brought knitting and was able to keep myself occupied. More

Mr. Walters provided excellent customer service. He showed extensive care and concern regarding the questions that I asked and he seemed to be genuinely interested with not just myself, but with every showed extensive care and concern regarding the questions that I asked and he seemed to be genuinely interested with not just myself, but with every customer that he was tending to. More

From the time I pulled onto the parking lot, Derrick greeting us with a smile and was very knowlegable, everyone made my purchase the best experience ever! greeting us with a smile and was very knowlegable, everyone made my purchase the best experience ever! More

My experience with the Long family began in 1987 when their dealership was located at the foot of Lookout Mountain, on South Broad Street. I purchased a new Pontiac Fiero. Since then, I've married and ha their dealership was located at the foot of Lookout Mountain, on South Broad Street. I purchased a new Pontiac Fiero. Since then, I've married and had a daughter. Their safety and security has always topped my list of requirements. Mercedes Benz meets and exceeds those needs and expectations. My recent purchase (my family's sixth Mercedes Benz from Long) was a beautiful, black, 2013 SLK 250. My sales person, Ms. Dana Stancil, greated me warmly and asked all the right questions that helped me to decide on my purchase. I would recommend Dana with the highest praise in a job very well done, thank you Dana. More

Ms. Stancil was a very wonderful saleswomen, being friendly and knowledgeable about the cars and also worked to get the best deal possible and followed up with me after the purchase to be sure all was friendly and knowledgeable about the cars and also worked to get the best deal possible and followed up with me after the purchase to be sure all was well. She was very nice and did not push us to buy the car. It was a very pleasant experience to buy my new Mercedes. I did not have plans to buy my Mercedes that day, but I ended up going home with one.I absolutely love my new vehicle and without question I would recommend this dealership to a friend. More

I was looking for a car that I could fall in love with. My experence at Long helped me to do that. They made the process so easy, everything from taking the first test drive and driving away with my car. My experence at Long helped me to do that. They made the process so easy, everything from taking the first test drive and driving away with my car. They explained eveything, found the car that had the features that I wanted, kept me up to data on the status of the delivery of the car and even to determining if financing was right for me. I even got a call the next day to see if I was in love with my car. More

THIS IS THE THIRD SANTA FE IVE PURCHASED FROM YOUR DEALERSHIP . IVE ALWAYS BEEN TREATED GREAT BY EVERYONE FROM YOUR SALES DEPT TO SERVICE DEPT. FIRST SANTA FE WAS IN 2001 THE ONE NOW 2010 . I PURCHAS DEALERSHIP . IVE ALWAYS BEEN TREATED GREAT BY EVERYONE FROM YOUR SALES DEPT TO SERVICE DEPT. FIRST SANTA FE WAS IN 2001 THE ONE NOW 2010 . I PURCHASED A 2007 KIA FROM PRUBUL AND I COULDN"T WAIT TO COME BACK TO YOUR DEALERSHIP .. THE REASON, YOUR SERVICE DEPT THE GUYS ALWAYS TAKE CARE OF ME AND MY CAR .. A SATISFIED CUSTOMER, JAMES FRAME More

Dana was very easy and knowledgable and easy to work with. She was a delight! The used car people need to follow through with their initial promises. with. She was a delight! The used car people need to follow through with their initial promises. More

When I ordered my new Mercedes-Benz GLK 350 at March 22, 2013, I was told by Allan Long that the SUV will arrive at the end of the May, however, I was waited and waited, the vehicle was kept delaying and de 2013, I was told by Allan Long that the SUV will arrive at the end of the May, however, I was waited and waited, the vehicle was kept delaying and delaying, finally it arrived in the mid of July, 2013., which caused a lot of stress for us, because my husband and I had only one car to drive when we waited to our new SUV. Jeffery Keitz at Long of Chattanooga was keeping in touch with me, and informed me the process of the SUV delivery, his customer service was good. We were very happy when we receive our new vehicle. More

Amazing Service...Long Mercedes Chattanooga Tennessee Amazing Service...Long Mercedes Chattanooga Tennessee Who can deny how difficult it is to find someone we trust with repairing our vehicles. And ho Amazing Service...Long Mercedes Chattanooga Tennessee Who can deny how difficult it is to find someone we trust with repairing our vehicles. And how nice would it be to have that same person look after our very best interest at the same time? My recent service experience at Long Mercedes in Chattanooga was worth writing about. My mother and I, (at the same time), required service to both of our Mercedes vehicles in June 2013. When I arrived with the first vehicle to drop off for repair, I was greeted by service advisor Ashley Hurst. Some months before, I first encountered Ashley for a minor service issue and she remembered me at first glance. Both of the vehicles that I brought in required attention in several different areas and our request were quite specific. Communicating these details to Ashley was almost effortless. Her focus and communication skills are quite exceptional. Every step of the way, Ashley maintained in regular contact while overseeing our two vehicles, providing updates and very observant suggestions. What sets Ashley apart, is the comfort she gives her customers by showing she is watching after every detail of a repair or service. Not only is she a credit to her profession, she gives something more ....Peace of mind. Overall...this was the best customer service experience ever! Many thanks to Long Mercedes for providing my family with such great sales and service and especially for placing people like Ashley Hurst on their front line... More