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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

June 21, 2023

Thank you for such quality of service and the professionalism of the entire team. You are friendly and listen to customers. Thank you. More

by NEED
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Givanni Signorino
Jun 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 21, 2023

Unprofessional and incompetent. I just wasted my time and money on this venture. The car has peeling paint and it’s brand new! They will lie, yell and ignore you. More

by FM6235
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Brandon Kindle, Emil Zakhrabov, Anaahad Kaur
Jun 22, 2023 -

Mercedes-Benz Of Tacoma responded

This is not true FM6235. We never once lied, never once yelled, and never once ignored you. It is a shame that you are relentlessly plastering reviews of us online pretending like you're multiple people having a bad experience. This isn't right and you know it. We spoke for 48 minutes on the phone yesterday and all seemed amicable! I am sorry to say this, but you are incorrect on 100% of this review! Kindly, Brandon Kindle General Manager Mercedes Benz Tacoma Brandonkindle@looklarson.com

June 18, 2023

Made appointment for sprinter recall was told it would take 4hrs max On the second day I went in spoke with service manger was told it would be done by 10am the third day It wasn’t complete until 4:00 More

by DAVIDSSHOWCASEFLOORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not even sure who the service person was that was handling my van they never called or reached out we had to call and then where put on hold for up to 20 min
Jun 22, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 18, 2023

The sales person, Chris Lee, is excellent. He has has been polite, helpful, thorough and professional. More

by ROBERTMUSSER
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Jun 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 15, 2023

Tomari presented excellent customer service. He was all in during and after the sale of my vehicle. Will definitely work with him again as well as refer him to others who are interested in buyin More

by milbenlb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomari Bates
Jun 15, 2023 -

Mercedes-Benz Of Tacoma responded

We're happy to hear Tomari provided you with such a wonderful experience! Thank you for trusting Mercedes-Benz of Tacoma with your business. We look forward to working with you again in the future!

June 15, 2023

It was the best service I have received at the dealership. Liz was very attentive to the issues I mentioned to her and made sure to update me when I got back to get my car More

by zmerc001
Recommend Dealer
Yes
Employees Worked With
Liz
Jun 15, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to review your recent visit here at Mercedes-Benz of Tacoma! We're happy to hear Liz provided you with excellent service & communication and we'll be sure to share this wonderful feedback with her. Thanks for trusting us with your vehicle. We look forward to assisting you again in the future!

June 14, 2023

Although it took much longer than I had expected, Luke delivered an excellent customer service. More

by Kwhite412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Jun 15, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words for Luke, and for taking the time to leave us this helpful feedback! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 13, 2023

Dealership dented our drivers side door for the second time on a service visit, unacceptable. More

by R6JOSHUA1981
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
Jun 15, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 13, 2023

Hi It was an 1. 5 hours after the appointment time before a technician looked at my car More

by JonathanAlexander0
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Jun 13, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

June 13, 2023

The staff was very accommodating from our initial order and throughout the delivery process. Chris Lee was very helpful and kept us informed while we waited for our vehicle. More

by C.W.PENNELLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Chris Lee, Scott Gerard
Jun 14, 2023 -

Mercedes-Benz Of Tacoma responded

It's fantastic to hear that Chris provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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