Mercedes-Benz Of Tacoma

Air bag replacement I received a letter about the Takata air bag failures. After more then a year of waiting I finally got a call to have them replaced. Left home and enr I received a letter about the Takata air bag failures. After more then a year of waiting I finally got a call to have them replaced. Left home and enroute got a call From Erik Bryar stating that they were out of passenger bags. When I got there He and the other personnel were delightful, he told me that they would come to my house and replace the passenger bag when it was available. Erik made a very bad thing good and I thank him for that. I live 1 and 1/2 hours from your store. More

Help for our Mercedes in an emergency situation On our way to a very important meeting in Portland, our Metris developed an electrical problem. The Metris arrived unannounced at Mercedes-Benz of Tac On our way to a very important meeting in Portland, our Metris developed an electrical problem. The Metris arrived unannounced at Mercedes-Benz of Tacoma about mid-day. Karen, Ken and others in Service really helped us out. They listened carefully, got us settled down, got help organized, worked on the electrical system, and got us back on the road, all in just a couple hours. All staff were friendly, positive, professional, sincere, efficient and - a key quality - they got the job done. We tried to pass on a bit of their attitude at our meeting in Portland and I think it helped our meeting go well. Thank you to the staff at Mercedes-Benz of Tacoma! More

4 year maintenance / check Service personnel are courteous, car "issues were addressed. Transmission service was not performed??? Post service, outside rear view mirrors have st Service personnel are courteous, car "issues were addressed. Transmission service was not performed??? Post service, outside rear view mirrors have stopped "dipping" when in reverse gear??? More

Fantastic! Erik, Oscar, and the rest of the Mercedes-Benz of Tacoma staff exceeded expectations! They were professional, friendly, and I had the service complete Erik, Oscar, and the rest of the Mercedes-Benz of Tacoma staff exceeded expectations! They were professional, friendly, and I had the service completed in a timely manner! Thanks! More

everyone was amazing the people in Fife, are awesome, fast, friendly,bend over backwards for your every need. You could use more chairs in your waiting room though. the people in Fife, are awesome, fast, friendly,bend over backwards for your every need. You could use more chairs in your waiting room though. More

Top Rate on Customer Service! My advisor was Karen. She was WONDERFUL. She was efficient, friendly, and knowledgeable! Simply the best service I have received at any dealership! My advisor was Karen. She was WONDERFUL. She was efficient, friendly, and knowledgeable! Simply the best service I have received at any dealership! She even got me a discount on a special service I requested. I am completely satisfied with the Top Rate Customer Service I always receive when coming to you! More

Great Service. From start to finish, the service was great. Very little wait to check in and a nice waiting area with free coffee and snacks. Finished on time with From start to finish, the service was great. Very little wait to check in and a nice waiting area with free coffee and snacks. Finished on time with a very detailed report on my car. More

Five Star This service was due to correct my 20,000 mile service issues that I was told no NAV updates available, electronic manual recall update was an error f This service was due to correct my 20,000 mile service issues that I was told no NAV updates available, electronic manual recall update was an error for my vehicle and to reset my schedule service reminder for the 20,000 mile service. Just glad that I had Karen there to get the aforementioned taken care of. Unfortunately having to wait for almost 6 one half hours was not on my to do list. More

Excellent Service As usual, top notch customer service. Thank you to Jim Foster, and the rest of the Mercedes staff for great customer service and making the process s As usual, top notch customer service. Thank you to Jim Foster, and the rest of the Mercedes staff for great customer service and making the process so easy and smooth. More

Thanks! Thank you so much for helping me get little red back on the road. Going beyond the call of duty to send someone out to pick me up was amazing! Thank Thank you so much for helping me get little red back on the road. Going beyond the call of duty to send someone out to pick me up was amazing! Thank you so much!! More