Mercedes-Benz Of Tacoma

Oscar Cerna was oustanding. Opportunities for your cashiers My overall 5 star rating of the service center is focused on my service advisor, Oscar Cerna. I also appreciated the young man who assisted me with t My overall 5 star rating of the service center is focused on my service advisor, Oscar Cerna. I also appreciated the young man who assisted me with the loaner car. Oscar is an outstanding advisor. He provided exceptional customer service and was extremely helpful and attentive. I appreciated his upbeat and positive attitude which made my service center experience great. I would also like to share my experience regarding the cashiers. Although, they were efficient in the cash out procedures there was a lack of customer connection. They are the face of your company and generally, the last company representative a customer encounters before they leave the service area. It appears there are opportunities for further customer service/connection training for the cashiers that reflect the mission of your company. More

Very Pleasant Larson Group has always been a great source to buy a car. My last ten cars have been from the Larson Group. Thank you for your excellence in the buyin Larson Group has always been a great source to buy a car. My last ten cars have been from the Larson Group. Thank you for your excellence in the buying experience. More

Basically painless And I took a few projects to work on...pleasant atmosphere. Oscar is very kind and helpful also! Appreciate the complimentary car wash and lattes... And I took a few projects to work on...pleasant atmosphere. Oscar is very kind and helpful also! Appreciate the complimentary car wash and lattes... More

Great Service I took our car to Oscar Cerna, He diagnosed the problem and before I knew it he came back to the waiting area and told me the problem. It was resolve I took our car to Oscar Cerna, He diagnosed the problem and before I knew it he came back to the waiting area and told me the problem. It was resolved within 24 hour. Very courteous and professional. Oscar is an asset to Larson Mercedes. More

Regular service. I went in for regular service. Monica was very pleasant and took excellent care of me and my car. Thank you Monica and the service people for doing an I went in for regular service. Monica was very pleasant and took excellent care of me and my car. Thank you Monica and the service people for doing an excellent service. More

Not fixed I brought my sprinter in for service B. Which was fine. Got a rental car was fine. Told the service desk about my center light in the van and how it w I brought my sprinter in for service B. Which was fine. Got a rental car was fine. Told the service desk about my center light in the van and how it wasn’t working they said no problem, went to pick the van up the next day and they charged me 175$ just to change a light bulb. If I would have known how much it was I would have said nevermind and Ill change it myself. Then drove the van home and the light wasn’t fixed. I’m 45 minutes to and hour away and they said just bring it back. Such bull crap. Do your job guys, if I showed up to work and said I did a job and got paid for it and never did then I would be fired. More

Bought 17' GLS450 CPO like new Overall sales process was smooth. Cali and Andrew were easy to work with. We found cracks on wood trim and after market windshield on the car. Andrew Overall sales process was smooth. Cali and Andrew were easy to work with. We found cracks on wood trim and after market windshield on the car. Andrew was kind enough to offer replacement. Since it took a couple days to have them fixed, and we lived 50 miles away from Dealership, we got a loaner car and Andrew even promised to reimbursement our gas when we picked up our 450. It was unfortunate when I picked up the car, Andrew was off. But another sales person wrote down my name and phone and to said he would pass that on. Also, the service I got from Oscar was professional. More

Great Service as always Monica did a stellar job of accommodating my schedule, and making sure everything on my car got fixed. She even scheduled a detail for me so that all Monica did a stellar job of accommodating my schedule, and making sure everything on my car got fixed. She even scheduled a detail for me so that all I had to do was pick it up when the services were done. My car looks brand new! Great job as always MB Tacoma More

Karen was very helpful. She was bright eyed and bushy tailed with a great attitude. Service was quick and resolved the issue. You all are great was very helpful. She was bright eyed and bushy tailed with a great attitude. Service was quick and resolved the issue. You all are great More

Excellent service and repair First Mercedes. Very happy with how I was treated by the service staff. The repairs were completed within one day. Would recommend this service depar First Mercedes. Very happy with how I was treated by the service staff. The repairs were completed within one day. Would recommend this service department to all Mercedes owners More