Mercedes-Benz Of Tacoma

They just dont care? Zero communication from service advisor and service manager. After repeated phone calls and emails. I can only assume they aren’t interested in my Zero communication from service advisor and service manager. After repeated phone calls and emails. I can only assume they aren’t interested in my money. Highest price quote from 4 different dealers in region. Overall a complete disappointment. Nick was awesome. Give him a raise. More

Airbag recall solution The experience was unlike any other auto service endeavor I have ever dealt with. I was greeted by my appointed customer service representative and t The experience was unlike any other auto service endeavor I have ever dealt with. I was greeted by my appointed customer service representative and told what to expect, estimated duration of service to be performed, and shown the layout of the service waiting area. I spent five hours there, but did not suffer in the least. I felt pampered. More

Greeted warmly, 30,000 mile service quick and a car wash This was my first time to meet Monica and she is a great service advisor. She seems to really care about your service visit. 30,000 mile service and This was my first time to meet Monica and she is a great service advisor. She seems to really care about your service visit. 30,000 mile service and a computer chip upgrade. Kept me informed At all times. Great visit. More

Quick, friendly I got an appointment quickly and they got my car in and out quickly. Clean area where they work on the cars. Nice to have a coffee shop available. I got an appointment quickly and they got my car in and out quickly. Clean area where they work on the cars. Nice to have a coffee shop available. More

Mercedes of Fife Experience Bought a 2019 Sprinter. Excellent experience. Treated very respectfully by Mercedes staff. Would buy from Mercedes of Fife again. Jim Foster and Troy Bought a 2019 Sprinter. Excellent experience. Treated very respectfully by Mercedes staff. Would buy from Mercedes of Fife again. Jim Foster and Troy Coachman were terrific. More

Great service! As always I had a great experience with Mercedes. My vehicle was in for its annual maintanence They are always very professional, promt and informati As always I had a great experience with Mercedes. My vehicle was in for its annual maintanence They are always very professional, promt and informative. I purchased the prepaid service package when I bought my car at Mercedes of Tacoma and it really gives me great piece of mind. More

Loaner/Customer service It would really help if customers who have appointment for drop off with loaner vehicles (are stationed overnight) ready-to-go (warmed-up the morning It would really help if customers who have appointment for drop off with loaner vehicles (are stationed overnight) ready-to-go (warmed-up the morning of pickup) prior to the customer arrival. It would also help if the service person would not attempt to talk the customer out of the loaner to take an Uber, or alternate transportation. More

Nail in tire Great customer service and did their best to meet our needs through the purchasing process and the most recent issue with finding a nail in the tire. Great customer service and did their best to meet our needs through the purchasing process and the most recent issue with finding a nail in the tire. More

Above and beyond my expectations... I appreciate YOU!! Ahhhhh, uhhmmm... I had to make the walk of shame to see poor Oscar at Tacoma's service department. I had "curbed" not only one wheel, but while wai Ahhhhh, uhhmmm... I had to make the walk of shame to see poor Oscar at Tacoma's service department. I had "curbed" not only one wheel, but while waiting for that wheel's scheduled repair date, I managed to "curb" another. These wheels are all LARGE solid black and beautiful (and did I say Large yet!?!?!). Now I had two of these wheels to be fixed! Everyone was so nice and didn't say a word, Oscar just fixed my screw-up and handed me back my car... just like new!! I know Oscar has a large team behind him, so thank you to the entire service team. The service alone would make me a repeat customer. Marisa More

Service (Oil-Change, Air Bags Recall) Nice dealership, good service - Korey was very helpful and explained clearly what the car required in future maintenance. Thank you Korey and we wil Nice dealership, good service - Korey was very helpful and explained clearly what the car required in future maintenance. Thank you Korey and we will be back. More