Mercedes-Benz Of Tacoma

Korey did an incredible job communicating with me and made me feel extremely important and valued throughout the whole car repair process! I was very impressed and it’s for this reason I continue to tel made me feel extremely important and valued throughout the whole car repair process! I was very impressed and it’s for this reason I continue to tell others how amazing Mercedes Benz of Tacoma’s customer service is. In most cases, it’s the customer service that brings people back and for that reason I keep coming back. More

Antenna replacement Jennifer did a great job fitting me in at a busy time to replace the broken antenna on my Sprinter. We are relatively new to the PNW, so navigation i Jennifer did a great job fitting me in at a busy time to replace the broken antenna on my Sprinter. We are relatively new to the PNW, so navigation is very important! The navigation system was not working properly, they found the antenna was the problem. Thanks Jennifer! More

Bad communication Payed 230 for a diagnostic for them to tell me I need to pay 7000 for my car to get running again that is more then a whole engine took me 7 days to g Payed 230 for a diagnostic for them to tell me I need to pay 7000 for my car to get running again that is more then a whole engine took me 7 days to get my car back because my agent forgot to call and tell me that so I asked them if she could see how much it would be to trade in my car said she call me right back that never happen 3 days later I call and see tells me the trade in is only 500 for a 2013 Mercedes with less then 60 thousand miles on it this will definitely be the last one I ever own More

Sprinter Very pleased that there is such expert support of MB Sprinters! I had urgent need and was able to get complete services needed. Thanks again Very pleased that there is such expert support of MB Sprinters! I had urgent need and was able to get complete services needed. Thanks again More

Excellent service Monica is very professional and knowledgeable about my car service needs. Thank you so very much for the excellent service you provided. I truly app Monica is very professional and knowledgeable about my car service needs. Thank you so very much for the excellent service you provided. I truly appreciate it. More

Recovering nicely I have worked with Erik for a couple visits now and, between him and the dedicated efforts of the department Manager (sorry, I do not recall her name) I have worked with Erik for a couple visits now and, between him and the dedicated efforts of the department Manager (sorry, I do not recall her name), together they is redeeming my prior steadfast allegiance to this dealership. More

1st time was a charm My first service appointment and everything went according to my imagined best case scenario. I wouldn't say I am looking forward to my next visit but My first service appointment and everything went according to my imagined best case scenario. I wouldn't say I am looking forward to my next visit but I'm not dreading it either. More

First Time buyers Dealership very nice, easy to work with. Even though it was a Saturday and they were busy with customers, the salesman Angel worked with us explainin Dealership very nice, easy to work with. Even though it was a Saturday and they were busy with customers, the salesman Angel worked with us explaining the different models and trying to fit the car to our needs and wants. More

Service Everyone was pleasant and took care of me immediately. Since it was an extra-long service, I was able to obtain a nice loaner vehicle, which enabled Everyone was pleasant and took care of me immediately. Since it was an extra-long service, I was able to obtain a nice loaner vehicle, which enabled me to take care of other business I had in the Tacoma area. Thanks for the excellent service. More

LOVE my GLE 350 and superb customer service from Tacoma Mercedes of Tacoma was my only saving grace!!!!!! Following a terrible car accident that totaled my car of 11 years, I unexpectedly found myself in Mercedes of Tacoma was my only saving grace!!!!!! Following a terrible car accident that totaled my car of 11 years, I unexpectedly found myself in the market for a new car. Mercedes are trusted, safe vehicles so I headed first to Mercedes of SEATTLE where I PURCHASED a BRAND NEW gle 350 which then I NEVER received! A WEEK after purchase + $15K cash gone + bank statements for a car loan already arriving at my house, I still HAD NO CAR. 'Didn't pass inspection, blah, blah.' With ZERO miles on it. Suffice to say, life was going from bad to worse in a hurry. Then I found Chris Lee at Mercedes of Tacoma. Or better put, he found me. And what a HUGE sigh of relief that was. Chris was the anecdote to the experiences I had had previously. He was responsive, kind, helpful, available at all hours, and generous. He and the team at Mercedes of Tacoma were wonderful! They made the process sooo easy. Within 24 hours of first contact I was actually driving home in my new GLE 350 which is even better than the one I had first chosen in Seattle. There is NO question in my mind that I will always return to Tacoma to purchase a car. It is a little farther of a commute but sooooo worth the peace of mind. More