Medford Volkswagen

Cust. Service is what Lithia VW of Medford is all about. I have purchased approx. 20 vehicles in my life and Lithia VW of Medford has been the best customer service oriented dealership that I have ever purc I have purchased approx. 20 vehicles in my life and Lithia VW of Medford has been the best customer service oriented dealership that I have ever purchased a car from. I talked with others at the dealership in the service department and parts department. Each and everyone went out of their way to help me with any questions or anything I needed while my VW Beetle was being serviced. I had a 10:00am appt. to replace sun roof. The Service Department also did an oil change and replaced the fuel filter which were due at 20,000 miles. I was on my way home at approx. 11:45am. I have nothing but very good things to say about Lithia VW of Medford. I will recommend this service/dealership center above all others as I was treated with courtesy and respect. And, I will be back to purchase another new Beetle in 2017. Thank You Very Much, Ed Cruse More

10000 mile service Very good, had appoint at 11.00 was a few minuets late, no problem they took me right in and finished the job much quicker than my wife thought th Very good, had appoint at 11.00 was a few minuets late, no problem they took me right in and finished the job much quicker than my wife thought they could, she did not have time to do much shopping saved me money. Thanks Great job, keep it up. More

Excellent Service I have an oil leak, and badly in need of an oil change. I had recently learned thru word of mouth that Casey worked at this service center. I schedule I have an oil leak, and badly in need of an oil change. I had recently learned thru word of mouth that Casey worked at this service center. I scheduled a time to bring my car in for the oil change, and to get an estimate on what I was looking at to get the leak figured out and repaired. I was shuttled to and from work while they worked on my vehicle, and was treated so well. And when I was billed for the oil change, I feel it was a fair deal. Also, when I was told about other issues my truck has, because I knew I could trust Casey Albright as a person, I am confident I am not being targeted as a woman and being told I need things when I don't. it was overall a very good experience! I would recommend them anytime! Ask for Casey! :-) ~ Toni Thompson More

A positive experience We purchased a new 2014 VW Beetle convertible and love the car. The buying experience was low key but very professional. All the people we came in c We purchased a new 2014 VW Beetle convertible and love the car. The buying experience was low key but very professional. All the people we came in contact with treated us with respect and were positive to deal with. More

2008 VW Bug Service Our last service was, by far, the best experience since we purchased our Bug in 2009 (used:). Your Customer Service people are now professional, expe Our last service was, by far, the best experience since we purchased our Bug in 2009 (used:). Your Customer Service people are now professional, experienced, attentive and downright friendly! It was refreshing, to say the least. Thank you for upgrading your service personnel! More

I had a wonderful time. I was a first time buyer and the people I worked with we're very insightful and caring. Great deals and customer service! people I worked with we're very insightful and caring. Great deals and customer service! More

My first experience with this dealership started out a little rough, within an hour of leaving very frustrated I ended up going back in because I found a screw in my tire (not their faut), I'm so glad I little rough, within an hour of leaving very frustrated I ended up going back in because I found a screw in my tire (not their faut), I'm so glad I went back. They apologized for my earlier experience and went above and beyond to make things right. They were happy to fix my tire very quickly and we found a great solution to my earlier appointment's issues. I left much happier and feeling so much better about this dealership. Ryan was really great at figuring out a solution that worked for both of us and totally redeemed the dealership in my eyes. ;) Thank you very, very much for everything, I really do appreciate it!! More

The obvious customer care and professionalism that was demonstrated from the time I started looking at cars at Lithia VW made it an easy decision for me to do business with them. Billy Day (salesman) and demonstrated from the time I started looking at cars at Lithia VW made it an easy decision for me to do business with them. Billy Day (salesman) and Curtis Craig (finance officer) were extremly helpfull in assisting with all aspects during the transaction. Their devotion to duty and integrity was above and beyond reproach. Kudos goes out to the corporate head qters for hiring such dedicated employees. please convey my sincere appreciation to everyone for doig such a great job. More

Billy Day is an Amazing, Honest, Top Notch Salesman. Lithia is lucky to have him. I will continue to send family and friends to him. Greg Jones, Curtis Craig and Ryan Bray all deserve mention. They all Lithia is lucky to have him. I will continue to send family and friends to him. Greg Jones, Curtis Craig and Ryan Bray all deserve mention. They all make me feel like I'm part of the Lithia Family. I also have to mention Ken Thomas and Jim Rogers for their excellent Service after the sale. The only Critisism I have is....Would love to see Lithia VW in a better physical location and new facility. Lithia VW would do better..I believe closer to Ashland (Seems to be a better Demographic). Lithia VW should be in the best location possible. An outstanding award winning product and company should be in a much better location. More