McRee Ford, Inc.

I was in the market for a Ford Fusion Titanium Hybrid and was in contact with salesmen from all over the state of Texas. James Tillman sent me a quote, an out-the-door price, and never wavered from it. Bec was in contact with salesmen from all over the state of Texas. James Tillman sent me a quote, an out-the-door price, and never wavered from it. Because of his non-pressure style and being honorable to his word, I bought from him even though it meant flying from Dallas to Houston to seal the deal and pick up the vehicle. When I arrived, James went above and beyond by picking me up at the airport. We arrived at the dealership and he had already given my papers to the finance department to speed up the process as I needed to drive back to Dallas that evening. I inspected the vehicle and noticed that there was a door ding and a small scratch on the wheel well, both of which James had expediently fixed. No one there pressured me to purchase additional items and the finance part went smooth. When the deal was sealed, James took me to my new car and noticed there were dirty marks on the inside ceiling. He immediately had a crew clean it. Throughout the whole process, James was professional and very personable. I've done business with many car dealerships and salesmen in the past, and I can honestly say my experience with James at McRee Ford was a pleasant, refreshing change, and ultimately rewarding as I got everything that we had agreed upon as well as first-class service. Whether you live in the proximity of Dickenson, TX or not, I highly recommend getting your next vehicle from James Tillman at McRee Ford. More

I had a horrible experience at McRee Ford. My truck was in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the nex in there for 3 week they never once called to update me. After two week I started calling every day, it was always promised it would be ready the next day. This whole time they charged me for a rent a car witch totaled $852.00. Finally when it was ready I took my truck and three days later the same transmission problem started happening again. This time I took it to another dealership, there is no way the Customer Service can be this bad at the new dealership. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work. More

No one rushes you, everyone is friendly, honest. We have purchased several vehicles from McRee Ford. You couldn't ask for a better group of people to work with on getting a great deal and backing whatever purchased several vehicles from McRee Ford. You couldn't ask for a better group of people to work with on getting a great deal and backing whatever they sell. More

I had a horrible experience at McRee Ford. I felt that the Service Advisor had no personality whatsoever, and I felt that he, along with the mechanic, went out of their way to deny my claim. I have had ma the Service Advisor had no personality whatsoever, and I felt that he, along with the mechanic, went out of their way to deny my claim. I have had many Ford vehicles, and most of the dealers I have dealt with have gone out of their way to try and help customers, and to solve customer problems. This is not how I felt at McRee. I would highly recommend that you go to another dealer, especially if you have warranty work. More

I was assured that I was getting the best deal possible. As it turned out I beat the deal by $4000 dollars. Bought at Mac Haik. As it turned out I beat the deal by $4000 dollars. Bought at Mac Haik. More

I had a great experience with Robert as the salesman. No pressure from him even though I took several days to complete the purchase. The reason I did not give 5 stars on all categories is the pressure I fe pressure from him even though I took several days to complete the purchase. The reason I did not give 5 stars on all categories is the pressure I felt from the finance man regarding the way I wanted to finance the car. Secondly, the sales manager who had been friendly prior to the sale walked past me a day later without acknowledging me. Also, the service manager is top notch in helping me with a follow up issue as well as one of his techs, Brian. The service writers though never acknowledged my presence when walking in there twice. More