McRee Ford, Inc.

Appointments Mean Nothing! Made an appointment 3 weeks ago because they said they were so busy that it would be a week if I just dropped it off. Was told at the time of the app Made an appointment 3 weeks ago because they said they were so busy that it would be a week if I just dropped it off. Was told at the time of the appointment that they would be able to get me in and out same day if it was in fact the ETC like my code was reading. It's been a day and a half and I was told yesterday that it takes a full day just to clear their dispatch office. Not sure what that even means, really should have listened to others that warned me not to take it to McRee. More

The service department took really good care of me. I needed my car back quick due to a death in the family. Craig expedited the work and made sure it was done properly. I have always had good luck with I needed my car back quick due to a death in the family. Craig expedited the work and made sure it was done properly. I have always had good luck with any maintenance or repairs done in the main service department or the quick lane. They went out of their way to determine if my repair was covered under warranty. Thank you for everything. More

HORRIBLE SERVICE DEPARTMENT Took my vehicle to have two simple issues (both covered under my warranty) taken care of. After two days and no status update, I went up there and the Took my vehicle to have two simple issues (both covered under my warranty) taken care of. After two days and no status update, I went up there and they couldn't even find my vehicle nor paperwork. I waited for a while as they did some research. They mispelled my last name and that's why they couldn't locate it. Also, they had not started the work on my truck and it had been sitting there for no reason for an entire two days. I was promised the work would be completed in a day and that was not the case. Their service department couldn't care any less for the customer. More

Horrible!!! I was looking to purchase a new small crossover and found a Ford Escape I loved at Mcree Ford. The salesman was very nice and was able to get a great I was looking to purchase a new small crossover and found a Ford Escape I loved at Mcree Ford. The salesman was very nice and was able to get a great price for the crossover although we were left for long periods of time without explanation. When it came time to sit down with the financial manager he was telling me false things to drive up the price and my friend with me can attest to this. He was trying to sell me extended service plans and maintenance warranties and was explaining if I didn't select these two options and pay extra I would have to pay 100% out of pocket if anything goes wrong or I need basic maintenance. I was so floored I didn't know what to do but get up and leave. I was purchasing a reasonably priced vehicle and he was trying to make me have close to a $500 car payment. This was ridiculous!!! This was unfortunate because if he had been honest with me and tried to work with me honestly, I would have driven off the lot with a vehicle that day!!! So saddened and disappointed in this experience!! More

Not willing to negotiate their prices at all. I was given the brush off, after attempting to negotiate for a used truck. They are very proud of their vehicles and make you feel unwelcome both in p I was given the brush off, after attempting to negotiate for a used truck. They are very proud of their vehicles and make you feel unwelcome both in person and over the phone. I have made numerous attempts to buy from them over the years, to try and keep my business local, but have had to look elsewhere. I wish they had a better "customer relations" attitude, but they act like they are doing the customer a favor by selling their vehicles. More

Service Department is worst in Galveston County! Buy your car here if you want, but use another dealership if you need anythung done to it. Servuce department is horrendous! Had to wait an entire wee Buy your car here if you want, but use another dealership if you need anythung done to it. Servuce department is horrendous! Had to wait an entire week to make an appointment to bring it for check engine light, took it this morning and ask to he brought home. Was told they have a shuttle service to bring me home while they had the car, and if nobody was using it, they would take me home, WHAT? Waited almost 2 hours, then they told me they cant do it. Service person wrote the paperwork up for the service call, then told me, CALL US next week to see what the problem was, WHAT? How about you guys call me to tell me whats wrong, whose the customer here? I have 5 different makes of vehicles, Cadillac, Chevrolet, Acura, Ford, and Hyundai...None of the dealerships except this one act this way. Buy you car here if you dare, but use someone else to service it. I highly recommend Demontrond, Ron Carter. Just HORRENDOUS EXPERIENCE at McCree! More

Unscrupulous / Untrustworthy Mcree Ford was unable to perform basic services, such as measure battery amperage and tire depth, which was the main reason for bringing in the vehicl Mcree Ford was unable to perform basic services, such as measure battery amperage and tire depth, which was the main reason for bringing in the vehicle. In addition, they damaged the tailpipe in such a manner, it made the car unable to be driven. Then the McRee Ford technician and service consultant (Craig Decker) lied about it, falsely accusing my son of riding over a curb and causing the damage prior to bringing in the Vehicle and harassing my wife and son in the service center as they were told to come pick up the car because nothing we asked them to check was wrong. The shop foreman (Brian Callahan) finally admitted to damaging the pipe, but roadblocked us by only willing to pay for labor ($110) and making me pay for the part ($140), I accepted just to get my car back after a week in the shop so I don't ever have to see Mcree Ford again. In addition to damaging the vehicle, the technician was so poor, he was unable to even measure the tire depth properly on our car and it took the shop foreman to verify that we in fact do need tires. However, I will not be getting them there. The service consultant (Craig Decker) even had to be told 3 times that he was to check the battery amperage, tread depth and bumper clips. He put wrong information on the service records and stated the battery needed to be jumped and we installed bumper clips that needed to be inspected. The truth was McRee Ford told us the clips may have fallen off and I needed them to verify. Additionally, we were previously told by Mcree Ford at our prior appointment the battery needed immediate service, but that proved to be wrong. The worst part is they never even attempted to contact my wife and son to apologize for harassing them and lying about the damage or falsely accusing them of causing the damage. More

how many mechanics do you need to hire? Honestly, get your car looked at elsewhere if you need any repairs done on time. I have tried to get a hold of service in the past and nobody would an Honestly, get your car looked at elsewhere if you need any repairs done on time. I have tried to get a hold of service in the past and nobody would answer the phone, instead I would wait so long that it would get routed back to the Secretary again just to be transferred a second and third time. I ws finally contacted 4 days after the contact date (which was also the date they said it would be looked at, which was 3 business days after I left it off) just to be notified my car had not been looked at yet. It would be another week without my vehicle at least. This is the worst service I have received from a dealership of any kind. I switched to Ford from Dodge because my dodge was in the shop more often but at least CL dodge got it back in 2-3 business days, always answered my calls, and always delivered on their word. Don't do your work here, buy from autonation down the road, better customer service and they really try to keep you happy More

McRee Ford is HORRIBLE! When my 2010 F150 transmission McRee Ford is HORRIBLE! When my 2010 F150 transmission started experiencing significant issues including jumping from gear to gear, RPM’s shooting o McRee Ford is HORRIBLE! When my 2010 F150 transmission started experiencing significant issues including jumping from gear to gear, RPM’s shooting over to redline, etc. I called McRee and made an appointment with the promise that it would only take a day or two. My wife and I rearranged our work scheduled to drop the truck off at McRee. However when I arrived for the "scheduled appointment" I was told that the only get have it look at (for potential warranty work) was to “get it in line” and it would be 5 to 7 work days BEFORE they could even look. When I requested a loner car to get me through the waiting period, I was told no. Therefore, after being extremely concerned about the low millage transmission problems McRee Ford made it much worse by making promises they could not keep. Now I need to find another Ford dealer that cares about his or her customers. More