McGrath Honda of Elgin - Service Center

I brought my 2024 Pilot in for an intermittent issue. I wasn’t sure if it was my driving style or an issue with the vehicle. Jason the service advisor suggested that I take Nick the technician with me on I wasn’t sure if it was my driving style or an issue with the vehicle. Jason the service advisor suggested that I take Nick the technician with me on a test drive. We duplicated the issue. It could be a normal characteristic of the Pilot. Nick test drove 2 other Pilots, a 2024 and 2025. Both had the same characteristic. Thanks for taking the time to figure it out. Also had a problem with the clock resetting on its own. Nick researched and found an issue with an update. He reinstalled the update and hopefully solved the issue. I appreciate the troubleshooting Nick and Jason did to fix or explain the issues that I had. Good Job!!! More

The best service department. No complaints, very helpful. I purchased my vehicle here and will always come back. Jerry Neperman was super helpful and very courteous. No complaints, very helpful. I purchased my vehicle here and will always come back. Jerry Neperman was super helpful and very courteous. More

EVERYONE IS EXTREMELY PLEASANT. THIS IS MY 2ND SERVICE AT TIS FACILITY AND HAVE NO COMPLAINTS ABOUT SERVICE. SO FAR REPAIR IS GOOD. EVEN CHECKING OUT WAS A PLEASANT EXPERIENCE WI THIS IS MY 2ND SERVICE AT TIS FACILITY AND HAVE NO COMPLAINTS ABOUT SERVICE. SO FAR REPAIR IS GOOD. EVEN CHECKING OUT WAS A PLEASANT EXPERIENCE WITH STAFF VERY FRIENDLY AND HELPFUL. WE HAD A QUESTION ABOUT THE BILL SINCE IT WAS NOT ITEMIZED AND EVERYTHING WAS EXPLAINED CLEARLY. THE ONLY THING I WOULD CHANGE WAS I SCHEDULED ONLINE FOR A SUNDAY EXPLAINIING THE ERROR I WAS GETTING OF CHECK FUEL CAP. I RECEIVED MULTIPLE TEXTS AND CALLS CONFIRMING MY ISSUE. WHEN DROPPING OFF THE CAR SUNDAY I WAS NOTIFIED THERE WASN'T ANYONE THERE DOING THAT KIND OF WORK ON SUNDAY. HAD I KNOWN I WOULD HAVE RESCHEDULED FOR A DAY DURING THE WEEK WHEN SERVICE COULD LOOK AT IT THE SAME DAY. I HAD TO LEAVE IT AND PICK UP MONDAY INSTEAD. I WILL DEFINATELY KEEP MY BUSINESS HERE. More

Convenient Sunday morning appointment, very pleasant staff, work was done in less than the time expected. Very happy with the experience! staff, work was done in less than the time expected. Very happy with the experience! More

Clean, helpful, and quick and good communication of how everything was going and very informative everything was going and very informative More

Jerry Nepermann was very helpful ! The mechanics knew what they were doing and walked me through what they did! The mechanics knew what they were doing and walked me through what they did! More

I appreciated the staff’s Professional, communicative, and timely qualities. Drop off and pick up was simple. and timely qualities. Drop off and pick up was simple. More

Reception, service, and check-out are all the best one could expect—a very smooth customer-oriented experience. could expect—a very smooth customer-oriented experience. More

Excellent service, courtesy, accommodation, and communication. Service in providing a loaner car was also highly efficient. communication. Service in providing a loaner car was also highly efficient. More

Clean and comfortable to wait for my car to be serviced. Service advisor is nice too. Service advisor is nice too. More