McGrath Honda of Elgin

Great price, good selection of vehicles and nice people. The buying process takes an extremely long period of time. The buying process takes an extremely long period of time. More

Amazing service and staff! Would definitely recommend McGrath Honda of Elgin for all your car needs! Would definitely recommend McGrath Honda of Elgin for all your car needs! More

Jeremy Castro is the Sales Specialist that worked with me on my purchase. he is informative, personable and professional in his dealing with me. I will ask for him the next time I come back to Mcgrath Honda on my purchase. he is informative, personable and professional in his dealing with me. I will ask for him the next time I come back to Mcgrath Honda for my next purchase. France Champassak closed the deal with me in the Finance office. She carefully explained the options available to me in my purchase. We reviewed the details of the finance contract. I am completely satisfied with her explanation of the facts and I signed the deal. Their names should have been listed as the people I worked with, but they were not. If I could have, I would have given Jeremy and France 5 Stars More

Very considerate of my needs and kept me informed of progress I had a great experience progress I had a great experience More

Efficient schedule and work completion times. Staff is professional and has a positive demeanor. Waiting areas are comfortable. Staff is professional and has a positive demeanor. Waiting areas are comfortable. More

Service was disappointing. I made an appointment for 8:30 am on Friday, November 29th to get new tires. Everything started off well. I had a slow leak in my back left tire th I made an appointment for 8:30 am on Friday, November 29th to get new tires. Everything started off well. I had a slow leak in my back left tire that needed to be looked at. I requested four new tires, (car was at 58,000 miles and it was the right time to change the tires). I also needed an oil change. The service associate provided me with the overview and we were on our way. I agreed to the new tires and said I would wait. About an hour later, the associate told me that the technician who had started the work realized that he only had three of the necessary tires and that they would have to have someone get the fourth tire. The associate was frustrated and apologized. He offered me a loaner vehicle which I took. The staff that handles the loaner vehicles did a fine job in helping me. They made sure that I had insurance and a proper license before I was able to drive away. My only concern here is that they should be more aware that most customers do not want to leave with a loaner car. I don't believe that they know this. Also, as the last people to speak with me before I left very frustrated, I would have appreciated some words of empathy or concern that my service went south and I needed a loaner. I have been a loyal customer of McGrath sales, (third Pilot), and service, (could have just gone to a tire store and gotten my four tires versus McGrath). I was able to pick up my vehicle around 4:00 pm. Not very pleased with having lost most of the day. More

Had the best experience with Mark he was able to answer all my questions about my car and he also let me know about the recall I have on my car and check if the parts were in. I give mark 100/10 all my questions about my car and he also let me know about the recall I have on my car and check if the parts were in. I give mark 100/10 More

Not much to say, everything went smoothly and was done in a timely manner. The coffee in the waiting room was good. a timely manner. The coffee in the waiting room was good. More

Noki explained the cabin filter needed to be replaced. Jason worked with me to determine the estimate for the tires, oil and filter change .and $70 rebate offer. Both Jason and Noki were friendly and p Jason worked with me to determine the estimate for the tires, oil and filter change .and $70 rebate offer. Both Jason and Noki were friendly and professional. More

Always excellent service. Love the new feature wgere the Mechanic who works on your car sends you a video report! Love the new feature wgere the Mechanic who works on your car sends you a video report! More