McGrath Honda of Elgin

EVERYONE IS EXTREMELY PLEASANT. THIS IS MY 2ND SERVICE AT TIS FACILITY AND HAVE NO COMPLAINTS ABOUT SERVICE. SO FAR REPAIR IS GOOD. EVEN CHECKING OUT WAS A PLEASANT EXPERIENCE WI THIS IS MY 2ND SERVICE AT TIS FACILITY AND HAVE NO COMPLAINTS ABOUT SERVICE. SO FAR REPAIR IS GOOD. EVEN CHECKING OUT WAS A PLEASANT EXPERIENCE WITH STAFF VERY FRIENDLY AND HELPFUL. WE HAD A QUESTION ABOUT THE BILL SINCE IT WAS NOT ITEMIZED AND EVERYTHING WAS EXPLAINED CLEARLY. THE ONLY THING I WOULD CHANGE WAS I SCHEDULED ONLINE FOR A SUNDAY EXPLAINIING THE ERROR I WAS GETTING OF CHECK FUEL CAP. I RECEIVED MULTIPLE TEXTS AND CALLS CONFIRMING MY ISSUE. WHEN DROPPING OFF THE CAR SUNDAY I WAS NOTIFIED THERE WASN'T ANYONE THERE DOING THAT KIND OF WORK ON SUNDAY. HAD I KNOWN I WOULD HAVE RESCHEDULED FOR A DAY DURING THE WEEK WHEN SERVICE COULD LOOK AT IT THE SAME DAY. I HAD TO LEAVE IT AND PICK UP MONDAY INSTEAD. I WILL DEFINATELY KEEP MY BUSINESS HERE. More

Convenient Sunday morning appointment, very pleasant staff, work was done in less than the time expected. Very happy with the experience! staff, work was done in less than the time expected. Very happy with the experience! More

Visited on 4/25 & met at door by Mohanad to discuss viewing & driving used models Honda Accord and Camry. Wanted to think it over. Scheduled appt to return Mon 4/28 & drove several cars. Decided on a viewing & driving used models Honda Accord and Camry. Wanted to think it over. Scheduled appt to return Mon 4/28 & drove several cars. Decided on a used Honda Accord 17K mileage. Since cash deal wanted to ensure money transferred to our acct. before returning on 4/30 (Mo off on 4/29) to complete the purchase. Scheduled appt. & reminded by text, e-mail & phone WOW. Now we know that wasn't helpful. When we returned on 4/30 the car was sold. That was a big disappointment. Time to drive cars again. Thanks to Mo's patience & understanding Re: money I do get it from dealer's point of view. So purchased 2025 Camry. Since it was cash deal, why credit check? My acct is frozen & sure don't carry my PIN with me. That was a big waste of time I ended up showing them an email from the bank. Mohanad Alzaeem direct but friendly & not pushy. Excellent communication about the entire process. When one hasn't purchased car in years, forget about all the paperwork. More

Mohanad Alzaeem - Sales was helpful in resolving issues after used car we wanted was sold the previous day. This was frustrating, we had to start over driving more cars. He provided clear, direct communica after used car we wanted was sold the previous day. This was frustrating, we had to start over driving more cars. He provided clear, direct communication. Very patient never forceful and very informative about in step in the purchase. More

Clean, helpful, and quick and good communication of how everything was going and very informative everything was going and very informative More

Everyone was incredibly knowledgeable and friendly without being pushy. Due to time constraints we had to come over multiple days and so had to work with different staff members. They worked seamles without being pushy. Due to time constraints we had to come over multiple days and so had to work with different staff members. They worked seamlessly as a team. Great experience from start to finish. More

The sales person I worked with was great. The person that did finance part wasn’t so great. Could work on better techniques of discussing. I wasn’t comfortable with recording. The person that did finance part wasn’t so great. Could work on better techniques of discussing. I wasn’t comfortable with recording. More

Jerry Nepermann was very helpful ! The mechanics knew what they were doing and walked me through what they did! The mechanics knew what they were doing and walked me through what they did! More

Vitalii Chernovskyi was very direct and did not waste my time. He was very helpful and pleasant. time. He was very helpful and pleasant. More

This is the second Honda we’ve purchased here and we like the people there. Friendly and effective at solving issues. Omar was very knowledgeable about the Honda Odyssey features and matched us up with a goo the people there. Friendly and effective at solving issues. Omar was very knowledgeable about the Honda Odyssey features and matched us up with a good fit. Mark in the service department was great to work with - responsive, proactive and friendly. Highly recommend McGrath More