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McGrath Honda of Elgin
Elgin, IL
2,112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 2,112 reviews
May 23, 2025
My first service experience was good. My purchase of the car left me with a feeling that people did really not know much about the cars. We worked with three different salespeople, and no My purchase of the car left me with a feeling that people did really not know much about the cars. We worked with three different salespeople, and no one spent the time detailing the proposed cost and the items that were included. In both dealing with the sales and service departments people seem to overpromise on the schedule and then provide excuses for the slippages. More
by pignataritimothy
Employees Worked With
Faythe Moyers
May 21, 2025
Miguel made the process seamless. I explained what vehicle I was looking for and he followed up in a couple of weeks once a match came in. I explained what vehicle I was looking for and he followed up in a couple of weeks once a match came in. More
by bryankeas
Employees Worked With
Miguel
May 20, 2025
Very professional and friendly staff. Listens to your concerns and asks if you have additional questions. They provided a shuttle home and return to the dealership. Listens to your concerns and asks if you have additional questions. They provided a shuttle home and return to the dealership. More
by ohladeeda2
Employees Worked With
Jay
May 15, 2025
I brought my 2024 Pilot in for an intermittent issue. I wasn’t sure if it was my driving style or an issue with the vehicle. Jason the service advisor suggested that I take Nick the technician with me on I wasn’t sure if it was my driving style or an issue with the vehicle. Jason the service advisor suggested that I take Nick the technician with me on a test drive. We duplicated the issue. It could be a normal characteristic of the Pilot. Nick test drove 2 other Pilots, a 2024 and 2025. Both had the same characteristic. Thanks for taking the time to figure it out. Also had a problem with the clock resetting on its own. Nick researched and found an issue with an update. He reinstalled the update and hopefully solved the issue. I appreciate the troubleshooting Nick and Jason did to fix or explain the issues that I had. Good Job!!! More
by David Neybert
Employees Worked With
Jason Goldman, Nick (Tech)
May 14, 2025
The best service department. No complaints, very helpful. I purchased my vehicle here and will always come back. Jerry Neperman was super helpful and very courteous. No complaints, very helpful. I purchased my vehicle here and will always come back. Jerry Neperman was super helpful and very courteous. More
by rmarks
Employees Worked With
Jerry Neperman
May 08, 2025
hands down the fastest vehicle transaction ever. Smooth and they don't sell you other things and no hidden fees. Please see Miguel Martinez if you need a sales man. He will take care you from beginn Smooth and they don't sell you other things and no hidden fees. Please see Miguel Martinez if you need a sales man. He will take care you from beginning to end of the process. More
by augee24
Employees Worked With
Miguel Martinez and Pablo
May 08, 2025
Everyone was very professional and treated me like I was a special customer. I would definitely recommend them. a special customer. I would definitely recommend them. More
by ena_vandermolen
May 07, 2025
I had a great experience at McGrath Honda of Elgin. The negotiation process was smooth and hassle free. Jada Wall was a pleasure to work with. She was very knowledgeable about every aspect of my 202 The negotiation process was smooth and hassle free. Jada Wall was a pleasure to work with. She was very knowledgeable about every aspect of my 2025 Honda Passport, and explained in detail the value adds of my purchase and the excellent level of service to expect moving forward. More
by LG
