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McGrath Honda of Elgin
Elgin, IL
1,968 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 1,968 reviews
October 16, 2023
This dealer has always helped me and my cars the last 14 years. They have kept my cars on top top shape and all the service people are very helpful. Bryan.was my last service man and he was very helpful I g years. They have kept my cars on top top shape and all the service people are very helpful. Bryan.was my last service man and he was very helpful I give him a 4. More
by evron57
Employees Worked With
Bryan Couture
October 13, 2023
BOUGHT 2016 HONDA CIVIC FROM MCGRATH AND THEY HAVE SERVICED IT EVERY 6000 MILES WITH OIL CHANGE AND TIRE ROTATION DROVE TWICE TO FLORIDA AND BACK----CAR RUNS GREAT SERVICED IT EVERY 6000 MILES WITH OIL CHANGE AND TIRE ROTATION DROVE TWICE TO FLORIDA AND BACK----CAR RUNS GREAT More
by jlweber20
Employees Worked With
Jesus Manzanera
October 11, 2023
Alex and then Brian provided excellent assistance during our car buying process for the HRV. our car buying process for the HRV. More
by Tomrivera71
Employees Worked With
Alex and Brian of sales department. Brian did final sale. Alex assisted at first. Both great guys! Latino gentleman in finance did great as well!
October 10, 2023
Jerry Nepermann alway provides outstanding customer service. I have been a customer since 2009, and Jerry is one if the reasons I keep coming back. service. I have been a customer since 2009, and Jerry is one if the reasons I keep coming back. More
by drb2001
Employees Worked With
Jerry Nepermann
October 10, 2023
They advertised the car as available. Repeatedly confirmed my appointment for a test drive up until the morning of. I went, and waited for 30 minutes, only to be told that it's been sol Repeatedly confirmed my appointment for a test drive up until the morning of. I went, and waited for 30 minutes, only to be told that it's been sold already the day before. The manager said it was because their guys were working late the night before and the system doesn't refresh for 24 hours. Sorry, what a lame excuse. System taking 24 hours to refresh? This is not 20th century. Second, it only takes a single conversation within the team to confirm whether the car was sold or not. Lastly, the manager literally said, "Is there anything else I can help you with?". No apology for me driving 45 minutes, taking my time away from work, spending gas, and waiting for 30 minutes for no reason. Wasn't offered a complimentary car wash or anything. And no, there was no follow-up apology call or anything either. Very insincere and unprofessional. I was looking for my car and my son's, but this first experience with McGrath was so disastrous and insulting that I will NEVER buy from any McGrath dealers in the future. More
by tony.nakamura
Employees Worked With
Ray Wolski
October 06, 2023
The service was very friendly & personable. We recommend McGrath Honda to our friends and anyone that wants a review of the personnel & operation. We recommend McGrath Honda to our friends and anyone that wants a review of the personnel & operation. More
by john
Employees Worked With
Bryan Couture in the Service Department
October 04, 2023
Miguel and Adam worked together to find the car I wanted. Everyone was extremely helpful. Also want to thank Danny and Ray. I love my CRV. Now let’s find the Civic my son wants to purchase. Looking forward t Everyone was extremely helpful. Also want to thank Danny and Ray. I love my CRV. Now let’s find the Civic my son wants to purchase. Looking forward to working with Miguel again in our search for car 2. If you’re in the market for a new car stop by McGrath. Ask for Miguel. More
by danilaolsen
Employees Worked With
Miguel, Adam, Danny, Ray
