McGrath Honda of Elgin

First oil change the Service department was prompt and very courteous. The work was completed in a timely fashion and the explanation of what was done on top of pointi the Service department was prompt and very courteous. The work was completed in a timely fashion and the explanation of what was done on top of pointing out a few things of what I could expect with winter driving in regard to the cameras and sensors was greatly appreciated. More

I would not go anywhere else to get serviced anymore. Prices are More reasonable than other dealerships I’ve been to. Staff is nice and waiting area is comfortable. Service is quick and If it won’t be t Prices are More reasonable than other dealerships I’ve been to. Staff is nice and waiting area is comfortable. Service is quick and If it won’t be they let you know Accurately how long you will wait, or even offer to let you borrow a car which is cool. I’m always coming here from now on More

It was rather busy this time. I have prepaid for oil Employee was good and confident. He brought to the notice about need to replace air filters for engine and cabin. Highlighted about wheel alignment. Employee was good and confident. He brought to the notice about need to replace air filters for engine and cabin. Highlighted about wheel alignment. Kept me informed about the work status and finally when the car was ready after the service. More

The service at this visit was very good. The service representative was courteous and friendly and actually listened to what I was saying. This service was relatively quick compared to some of my other representative was courteous and friendly and actually listened to what I was saying. This service was relatively quick compared to some of my other visits. More

I'm a 3x repeat customer. I keep returning because of their customer service and workmanship. Another dealership is closer, but my experience with that one led me to shop around for a better experience. their customer service and workmanship. Another dealership is closer, but my experience with that one led me to shop around for a better experience. I found it. Great service. Matched competitor pricing + offered additional discounts on top of a customer appreciation gift certificate! More

Long wait for the financing part, but Taylor was awesome. She had us done in good time. She was attentive and very personable. Overall and great experience. She had us done in good time. She was attentive and very personable. Overall and great experience. More

Everything is nice and professional, however it took 2 hours for a oil change and tire rotation, I don’t have that kind of time . Once again everyone nice , facilities great, but two hours is a bit muc hours for a oil change and tire rotation, I don’t have that kind of time . Once again everyone nice , facilities great, but two hours is a bit much for a small job More

Always a smile every time I leave the dealership service. They always put their customer first, know how to listen, leaving me all decisions. They do not pressure me on additional service yet they recommend They always put their customer first, know how to listen, leaving me all decisions. They do not pressure me on additional service yet they recommend instead. They take care of my car like I do. They work so professional which is the opposite of the other dealership (VW) across the street. Thousand thanks! More

Very knowledgeable and courteous. They listened to what I needed and worked to make it happen. It was a very positive experience for me and my son. needed and worked to make it happen. It was a very positive experience for me and my son. More

They lack integrity and act shady business for small gains McGrath Honda of Elgin sold a car to someone else immediately after a verbal agreement and a handshake. We had driven to the bank around the corner a McGrath Honda of Elgin sold a car to someone else immediately after a verbal agreement and a handshake. We had driven to the bank around the corner and the teller was handing me a cashier's check when they called. McGrath doesn't take cash, credit cards, or a downpayment on used cars so this was their preferred method of payment. Based on what the manager stated, I believe that they pulled this trash move because the other party was financing (McGrath gets a little more money when someone finances), and I was paying in cash. This trash move wasted 4 hours of my time, my pregnant partner's time, the car sales rep's time, my mechanic's time, everyone standing behind me at the bank, and my insurance rep's time for a few extra dollars. The Used Car Sales Manager Frank defended his actions both over the phone and in person. The Finance Director Enis had his back in person. We all make mistakes and sometimes bad calls, but the way this was treated was business-as-usual. The casual nature more stunning than the slimeball move of selling the same car to two different people within 15 minutes. Disgusting. More