McGrath Honda of Elgin

Great experince Kim was wonderful!! Great people, great place and great service. It was Kim’s non-high pressure attitude, knowledge and customer service that won us Kim was wonderful!! Great people, great place and great service. It was Kim’s non-high pressure attitude, knowledge and customer service that won us. More

Our 4th Honda Odyssey - we love them! The van sells itself but our professional sales person Chintan Patel was kind and helpful and made the process go smoothly. Although we came in just The van sells itself but our professional sales person Chintan Patel was kind and helpful and made the process go smoothly. Although we came in just to look we drove away in a new van. We were given good instructions and encouraged to return if we have questions - I’m sure we will with all the new features that weren’t on our 2012 van. More

Purchased a used honda accord My daughter and I worked with Richard Donovan. He was great. He is super polite. He didn’t push to get a sale. We ended up purchasing a Honda accord. My daughter and I worked with Richard Donovan. He was great. He is super polite. He didn’t push to get a sale. We ended up purchasing a Honda accord. It only took a little over 3 hours and we left with the car. More

Worst customer service of my life I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I hit a pot hole, totally my fault, which really screwed things up. They tried to fix it and missed several issues. They even put a brand new tire on a broken rim and gave it back to me like that. After getting horrible service from them for so long, I took it to a different dealership that fixed it for a small fraction of what McGrath wanted to charge me, and that includes their "friends and family" discount for screwing it up the first time. I am upset enough with them that I'm leaving reviews as a cautionary tale, but I'm tired of trying to explain just how much they've screwed me. I even talked to the manager of the dealership, a fabulously condescending southern gent who told me he could have helped me if I'd have called before I wrote my Google review. He sarcastically apologized and was a royal @$$! When I took my car from them the last time to get it fixed by the other place, they gave me my car back w someone's burger king drink cup that had been left in my console. I even took a picture as u could still see the sweat on the cup from the ice that was in it that day. Pic attached w every review where that is an option. What a horrible way to treat people! More

Great service! We were guided from beginning to end with clarification of the promotions and policy's throughout the process. Our sales representative treated us won We were guided from beginning to end with clarification of the promotions and policy's throughout the process. Our sales representative treated us wonderful and was of great help, we would very much recommend him! More

Great Experience Honored True Car price, no haggling. Was transparent about features, was patient and didn’t try to up-sell. Riyhann was super open about her knowledge Honored True Car price, no haggling. Was transparent about features, was patient and didn’t try to up-sell. Riyhann was super open about her knowledge, investigated every question we had, and was very friendly. More

Pro-active, Quick and efficient . Received a call that my free oil change was soon to expire. Was able to quickly set appt. and service was completed within an hour. . Received a call that my free oil change was soon to expire. Was able to quickly set appt. and service was completed within an hour. More

Efficiency and customer service Greate customer service, great facility, bilingual speakers, probably need more efficiently on the car wash service, and probably most important thin Greate customer service, great facility, bilingual speakers, probably need more efficiently on the car wash service, and probably most important thing we didn't have to wait too much for car service More

Friendly professional Service at arivial and departure I noticed that your service personal was much more friendly fast and efficient than on my visits before. Keep up the good service. Gesine Schuetz I noticed that your service personal was much more friendly fast and efficient than on my visits before. Keep up the good service. Gesine Schuetz More

New car purchase The salesman did a very good job explaining all the features of this new HRV. Everyone at the dealership was very friendly. A good experience overall The salesman did a very good job explaining all the features of this new HRV. Everyone at the dealership was very friendly. A good experience overall. More