McGrath Honda of Elgin

Very personal care. Our sales rep, David, stayed in contact with us the whole time we were deciding on the car and type of transaction. He was very clear about all the fe Our sales rep, David, stayed in contact with us the whole time we were deciding on the car and type of transaction. He was very clear about all the features we wanted and which car met our needs. He was friendly, professional and followed up with us after the sale was made. He made the whole process very comfortable and stress free. More

1st scheduled maintanance Jerry Nepermann explained the maintenance required and a recall that I had not received notice of. The complimentary car wash is always appreciated. T Jerry Nepermann explained the maintenance required and a recall that I had not received notice of. The complimentary car wash is always appreciated. Thank you. More

Upfront, no surprises, no pressure, great salesman! Our salesman, David pounds was outstanding. No pressure, knew everything about the vehicle, went out of his way to find us just what we wanted (except Our salesman, David pounds was outstanding. No pressure, knew everything about the vehicle, went out of his way to find us just what we wanted (except no panoramic roof??). He made the car buying experience painless. My only critique is that when we first arrived we were greeted by a different salesman who then disappeared. We were almost ready to leave when David noted our frustration and offered to help us. After that our experience was great- all due to him More

As a Honda owner since 1985, good experience with David! Salesman, David Pound, was knowledgeable, helpful, and had an engaging personality! He even offered us help with new features on this Accordl! Big ass Salesman, David Pound, was knowledgeable, helpful, and had an engaging personality! He even offered us help with new features on this Accordl! Big asset for McGrath!! More

Amanda was great & waiting area very work functional I have been in the customer service space for my entire career in many facets. My expectations are very high and I want to see it exceptional execu I have been in the customer service space for my entire career in many facets. My expectations are very high and I want to see it exceptional execution of any transaction or service needed, with a knowledgeable and engaging representative. Both metrics met. Amanda was on point. More

I am a second time buyer and will be back for round three This is my second purchase with McGrath and both experiences have been exceptional. The people, the facilities, and the service at McGrath Honda are s This is my second purchase with McGrath and both experiences have been exceptional. The people, the facilities, and the service at McGrath Honda are second to none. More

Professional, attentive, cordial interaction with staff. Process of acquiring another vehicle with Honda personnel assistance was done professionally and efficiently. From auto selection/test drive, price n Process of acquiring another vehicle with Honda personnel assistance was done professionally and efficiently. From auto selection/test drive, price negotiation through finance was completed in about 3 hours. More

Honda Pilot Service Excellent service. 30,000 maintenance was done quickly and without any issues. I was given a loaner car, which I didn't expect, but was greatly appr Excellent service. 30,000 maintenance was done quickly and without any issues. I was given a loaner car, which I didn't expect, but was greatly appreciated. They even washed the car twice. More

Hassle Free Buying Experience I knew which vehicle I wanted from previous research. I was able to see it, test drive it, and then finalize the price. David was pleasant to work wit I knew which vehicle I wanted from previous research. I was able to see it, test drive it, and then finalize the price. David was pleasant to work with overall. Paperwork was handled by Scott which went very smoothly. More

Excellent Experience in Buying a New 2019 Honda Fit The Sales Consultant, Christian Orrosquiets, listened carefully and respectively to our needs, and clearly, professionally explained the features The Sales Consultant, Christian Orrosquiets, listened carefully and respectively to our needs, and clearly, professionally explained the features and benefits of the model that met our needs, including a demonstration drive. Based on our longtime experience with Honda (we traded in an Accord we'd driven for 225,000 miles), we expected a new model to provide high, long-lasting reliability - and were delighted that the economical Fit also provides the latest electronic safety features that are important to us! The Sales Manager, Jim Martinez, warmly and enthusiastically added his personal support and confirmation that McGrath Honda will provide ongoing customer care for us. This is undoubtedly true for we have been happy customers for over 25 years, including our experience with the service department. Jerry Nepermann, our trustworthy, longtime Service Consultant, is a legendary professional. More