McGrath Honda of Elgin

ZERO STARS IF IT WAS POSSIBLE ! !! WORST DEALERSHIP EVER !!! STAY AWAY!!!THE SALES PEOPLE KNOW NOTHING ABOUT THE CARS OR PROMOTIONS . WE RECIEVED THE CAR A WEEK LATE AFTER WAITING A !! WORST DEALERSHIP EVER !!! STAY AWAY!!!THE SALES PEOPLE KNOW NOTHING ABOUT THE CARS OR PROMOTIONS . WE RECIEVED THE CAR A WEEK LATE AFTER WAITING A MONTH. THE CAR HAD A CHIP IN THE BUMPER .THEY ASSURED US IT WOULD BE FIXED . ALL THEY DID WAS ADD TOUCH UP PAINT AND THE BUMPER IS STILL DAMAGED . HAD THE CAR IN THE SERVICE FOR 3 WEEKS OUT OF THE 8 WEEKS WE HAVE OWNED IT. A WEEK TO CORRECT THE CHIP AND INSTALL HONDA ACCESSORIES . BROUGHT IT BACK TO SERVICE A WEEK LATER CAUSE A BRAKE LINE BROKE. THEY TOOK OFF THE STEP RAIL THEY INSTALLED AND PUT IT BACK ON DAMAGING THE BOTTOM OF THE CAR OR THE STEP RAIL CAUSING A GAP FROM THE RAIL TO THE CAR . THEY HAD THE CAR ANOTHER WEEK TO TELL US ITS FROM NORMAL WEAR AND TEAR . MIND YOU WE BOUGHT THE CAR IN JULY OF THIS YEAR WE BOUGHT A EXTENDED WARRANTY AND ITS STILL UNDER HONDAS WARRANTY . BUT THEY REFUSE TO COVER IT . IF IT WAS INSTALLED CORRECTLY IN THE FIRST PLACE THE BRAKE LINE AND THE STEP RAIL WOULD OF NOT BROKE IN 5 WEEKS TIME. I WILL ADD PICTURES SOON AS WE GET THE CAR BACK . IM SURE HONDA DOES NOT MAKE CARS PARTS OR ACCESSORIES TO LAST 5 WEEKS. THE HOOD COVER WAS NOT CENTERED OR TAPE DOWN CORRECTLY . WE HAD OTHER ACCESSORIES INSTALLED BY THEM TOO AND NOW WE HAVE TO GO TO A DIFFERENT DEALERSHIP TO HAVE THEM CHECK THE WORK THEY DID AT ELGIN HONDA . WILL BE FILING A COMPLAINT WITH HONDA AND BBB More

I was a drive-in customer and was greeted upon arrival and told a service consultant would be with me shortly. After a few minutes was greeted by Justin Becker and my service experience began. Once at his and told a service consultant would be with me shortly. After a few minutes was greeted by Justin Becker and my service experience began. Once at his terminal he reviewed the suggested maintenance schedule for 30K miles and was not at all pushy. I had a choice of when to do the maintenance now at 29.3k or wait until the next visit. We worked out pricing with coupons for this visit to do all 4 items (oil change with tire rotation, brake fluid replacement, transmission fluid service, transfer case service. Since I chose to wait Justin told me I should be out by 1:30 and to my surprise I was out at 12:50. Thank you Justin great job. Greg Parker More

Purchasing a new Honda was a no hassle endeavor at McGrath Honda. I was never pressured and had straight forward pricing and closing. I love my new HRV. McGrath Honda. I was never pressured and had straight forward pricing and closing. I love my new HRV. More

Great Customer Service! Very polite and professional. Our sales person Sheki went above and beyond to get me a car I wanted. Thanks so much McGrath Honda of Elgin. Very polite and professional. Our sales person Sheki went above and beyond to get me a car I wanted. Thanks so much McGrath Honda of Elgin. More

This is my second time doing business with McGrath Honda, everyone is always very greet able and helpful, I’m very grateful for all of you, special shout out to Alan DeLaPaz, Luis Martinez & Ricky Hernandez, everyone is always very greet able and helpful, I’m very grateful for all of you, special shout out to Alan DeLaPaz, Luis Martinez & Ricky Hernandez, I will be referring as well as returning for future purchases!. More

Sheki Biba and McGrath Honda were great to work with! Overall an excellent experience. 10/10 Overall an excellent experience. 10/10 More

best car dealership, best service, best salesman, best prices, Honda best, most reliable car in the whole world!!!!! prices, Honda best, most reliable car in the whole world!!!!! More

Quick and to the point. I was happy with my car buying experience from Sheki. I was happy with my car buying experience from Sheki. More

This is my 3rd new car purchase from McGrath Honda of Elgin since 2009. Lance was fantastic during this 3 month process. Very professional. He always kept me updated when the demo car would be ready for Elgin since 2009. Lance was fantastic during this 3 month process. Very professional. He always kept me updated when the demo car would be ready for sale. Greg and Dan in finance were very nice and fun to work with. Lance, Greg & Dan Thanks for a great car buying experience! ~Dan Borah More

Fair deal great customer service Jeff went above and beyond what was needed good experience beyond what was needed good experience More