McGrath Honda of Elgin

Good experience Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled mainten Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled maintenance. More

No Patels Dealership busy when we went by. Only salesman walked passed me like I was not even there. When he went to other saleman he said it to him it was to Dealership busy when we went by. Only salesman walked passed me like I was not even there. When he went to other saleman he said it to him it was too late in the day to deal with another Patel. I do not know what that means but I left. I am still in the market to buy a car they can call me; I left my number with their internet sales people. More

Not Trustworthy, plays games, Waste of time I am extremely disappointed how we were treated not by the sales rep per say but by the manager named Julian. He was dishonest and changed his verbal I am extremely disappointed how we were treated not by the sales rep per say but by the manager named Julian. He was dishonest and changed his verbal agreement. He wasted my and my family's time. I value trust very highly which clearly is not managers forte. Sorry for the hard words, but we were not happy one bit. I was told on the phone that Julian has approved a price which beats the quote I got from another dealership. I then go in to make the purchase based on the price we agreed on phone. When we walked in, our sales rep was reminded buy their internet department that Julian has agreed to 34K out the door. When we sit down 30 mins later, I get a price of 1K more than was we agreed to. Then they start playing games like: "oh we thought you were in this county vs that so now the taxes are higher. Even with that the difference in taxes is 1% which is like 350 USD not 1K. Then they come back saying if you finance then we can give you price x which is 500 usd more than what we agreed to. They were clearly playing games. Why should I pay even a penny more than what we agreed to. At that point Julian comes out saying I can't give you that price and that he never agreed to a price. I was done at the point. He was lying to my face. Not trustworthy, dishonest, More

Waste of time, part 2 Apparently dealerships can have reviews deleted, as was mine,, but bottom line is do not buy from this store. Being politically correct (thanks for t Apparently dealerships can have reviews deleted, as was mine,, but bottom line is do not buy from this store. Being politically correct (thanks for the heads-up, dealer rater for letting dealerships run your website), a very unprofessional man said some unprofessional things and I purchased a car from another store. And that very unprofessional man runs that dealership and not treat you in the way you should be treated as a customer More

Our Budget We have a budget we must live within and they were able to find us a new car that really met our needs. We appreciate the way we were treated. This We have a budget we must live within and they were able to find us a new car that really met our needs. We appreciate the way we were treated. This is the third care we purchased from them and they made us feel like part of their family. Thank you all for respecting what we had to spend and still getting us the car we wanted. The Re's. More

Honda on randall rd Came here last Tuesday to look for a car the salesman of honda enis toska was very helpful on my selections i was lookong for so i i was looking for a Came here last Tuesday to look for a car the salesman of honda enis toska was very helpful on my selections i was lookong for so i i was looking for a honda accord and he had the one i was looking for so i picked it out we went made an agreement as i was waiting for my car to get ready and all the paper work to get done he showed me around the dealer and what i need to know when i come in for a service and showed me important things i need to know to maintain good car maintenance i was very pleased with my purchase and the salesman enis toska was very helpful also i walked out a happy customer and will recommend thia dealer to anybody looking for a honda More

Terrible experience I came in looking to purchase a used car for my new teen driver. After looking at a couple of models, we chose one we thought would make a good fit. I came in looking to purchase a used car for my new teen driver. After looking at a couple of models, we chose one we thought would make a good fit. John Ridings refused to discuss any sort of negotiation with us. He was extremely condescending to me, and made me feel like I was not worth his time. I had never been told that the sticker price was the final price. When I asked if there was someone else I could speak with to who had the ability to negotiate, he informed me that he was the GM and made all decisions. He said that his cars sell themselves, and if I wanted a better deal I needed to go somewhere else. That is exactly what we did! That very same day I purchased a vehicle just miles away from McGrath. I was insulted and annoyed with how I was treated, and embarrassed by how disrespected I was in front of my teen. I will never recommend this dealership to anyone! More

Ourstanding Thank You I am a senior senior! And through the years I have purchased many cars. I've dealt with many car salespeople, and all in all I've had go Thank You I am a senior senior! And through the years I have purchased many cars. I've dealt with many car salespeople, and all in all I've had good experiences, until now. NOW, I not only had a good experience but an outstanding one. I was fortunate enough to have Anthony Juliano as my salesperson. A exceptional, outstanding person. I don't have enough adjectives to describe the service I received. Anthony is knowledgeable, professional, patient, and most of all caring. I started my car buying journey in January. I had a decision to make! Should I keep my car, a C RV, get a new one, maybe smaller, and of course cost entered into whatever decision I made. Anthony didn't try to influence me or push me into a decision. He was my sounding board offering thoughtful questions and comments that made me think. I know and felt he had my best interest at heart. Due to some minor health issues I put my car decision on hold. At the beginning of March I called and set an appointment with Anthony, still not sure what I wanted to do. After several more visits and lots of thought, I decided to lease a new C RV. It's a beautiful red, love it. I’m very pleased and comfortable with my decision. I must mention the service and attention I received from McGrath Honda. When I walked in the door the receptionist gave my a nice smile and a welcoming " how can I help you". I don't know if many business realize how important that first contact is, it sets the tone for going forward. The sales manager and financial persons were outstanding. They know who they are, being a senior senior I can't recall their names right now. But they too were excellent. I know I've almost written a book but bottom line --- ANTHONY JULIANO is the Best. Buying a car from McGrath Honda was an excellent experience. They must be complimented on the fact they have employed excellent, knowledgeable, and caring people. Every opportunity I have l will recommend Anthony and McGrath Honda Thank You, Eileen Wasson More

Astounding Service I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car s I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car sales consultant, Anthony Juliano was very welcoming and helpful. At first I thought this was a rarity to find in car sales, however I have discovered that all of McGrath’s Honda of Elgin employees are genuinely compassionate about helping their customers. I just had my car serviced for the 4th time since acquiring her; thank you Beverly for all of your help today. I truly appreciate McGraths positive environment and continued appreciation towards their customers. Many facilities could learn from McGrath Honda of Elgin!!! More

Big Oreo Anthony was very helpful and attentive . I brought my mother along with me and she's tough. Doesn't take no for an answer and Anthony passed the test Anthony was very helpful and attentive . I brought my mother along with me and she's tough. Doesn't take no for an answer and Anthony passed the test ! I definitely didn't feel pressure into buying a car and I appreciate that. More