McGrath Honda of Elgin

Visiting a car dealership is not one of my favorite things to do. When it was time to buy I was apprehensive but, when it's time, it's time. Alberto Melchor was my sales person. He is extremely know things to do. When it was time to buy I was apprehensive but, when it's time, it's time. Alberto Melchor was my sales person. He is extremely knowledgeable, patient when I asked questions and never pushy or leading. If you're going to McGrath, I would recommend Alberto. Trey in finance was pleasant and didn't treat me like a criminal (after all my previous dealings with finance departments, it was actually a decent experience)! There wasn't any switching around to what Alberto & I had agreed upon out on the showroom floor. Back to Alberto - - after finishing in finance he didn't just hand me the keys and walk away. He went over the operations of the controls, answered my questions & set up my Bluetooth! Over all a great experience and I would recommend McGrath to anyone! More

Other than dealing with the Finance Department, the purchase of this used car was a pleasant experience. Almost all McGrath personnel were extremely helpful, everyone from the receptionist, to sales purchase of this used car was a pleasant experience. Almost all McGrath personnel were extremely helpful, everyone from the receptionist, to sales staff, and managers, but especially Alberto Melchor. Alberto was very helpful, knowledgeable and his customer service skill are above reproach. After a couple minor mechanical issues were resolved, the sale of the vehicle le was a pleasant experience. That is until we were introduced to Kevin in the Finance Department. Although I had prior financing approval from Bank of America, who partners with McGrath Honda, Kevin stated he had to run additional credit checks thru other lending institutions. After excusing himself multiple times to leave the office, he returned and stated I was not approved. I told him again I was approved for financing and he stated he has not heard back from Bank of America. He again excused himself and returned with his manager, Long story short, the finance manager stated he made some calls was able to get finance approval thru Harris bank at a slightly rate, At that time, I should have got up and walked out the door. Although the interest rate was slightly higher and the monthly payment was only "pennies a day" more, I feel the finance department played their finance game for their advantage and not for the benefit of the customer. More

I was a first time car buyer and did a lot of research on both cars and dealerships around the chicagoland area. I was weary of going to this dealership because of all the poor reviews its received, but I a both cars and dealerships around the chicagoland area. I was weary of going to this dealership because of all the poor reviews its received, but I am super happy I gave them a chance! I knew which car I wanted and the price I wanted to pay for the car, from all my research I did. I was lucky enough to work with JORDAN BROWN, who is an excellent salesman. I told him that I was returning to school and would be commuting about 60 miles a day, so I would need a reliable long lasting car. I was in-between two cars which was a hyundai elantra and the honda civic. After the test drive, I was pretty set on the civic but told him the excellent deal hyundai gave me. In my opinion, I think Hondas are a better built car than hyundai so I didn't mind paying a little bit more, but Jordan was extremely close to coming to the price I wanted to pay for the car (only $50 difference, plus threw in a couple extras accessories) After working with Jordan, I worked with their finance department, and had the pleasure to work with KEVIN MOORE and he was able to get me a great APR rate for a first time buyer. I was comfortable working with these two associates over at Mcgrath Honda in Elgin and never felt pressured at all. It was really a very smooth experience for me and did very little haggling, since they were able to work with what I wanted and the price I wanted it for. I am absolutely IN LOVE with my car and extremely happy with everything! Do your homework folks and if you do decide to go with Mcgrath Honda in Elgin, I definitely recommend working with JORDAN BROWN. More

Obviously, its my fault for not walking away but the methodology that is used at McGrath was only focused on them making money. But I really liked the car they had. Up until we started to start talkin methodology that is used at McGrath was only focused on them making money. But I really liked the car they had. Up until we started to start talking money and secure the purchase of the vechile things were good, friendly, helpful and moving along swimmingly. Once the paperwork came out and we started talking about a deal, the way they went about the deal is focused and only about them making the most they can off my purchase.....period. I felt they low balled my trade in, and didn't exactly explain what was going on with it. Again that is my fault for not getting an exact explanation about it. However, as I look back they presented really high monthly payments to secure some ballpark numbers (which I really feel was for them) then jumped to the extended warranties they have, which is called the McGrath advantage. But the way on paper it is presented to the customer is not up front and understandable. So customer beware. When the paperwork comes out they will make the deal seem very different than what it really is. They have a step by step methodology and it is very misleading. The misleading procedure to purchase a car at McGrath Honda in Elgin is the reason I gave them a BAD overall experience with buying there. I would preface any recommendation I give about their store with the above experiences I have had. More

we went to mcgrath honda to test drive the honda accord ex-l. we met salesman jason stahl who immediatley treated us like we were royalty. we went and test drove other cars from other dealers but no one ev ex-l. we met salesman jason stahl who immediatley treated us like we were royalty. we went and test drove other cars from other dealers but no one even came close to jason's service or knowledge. we went back and again jason just blew us away with service. we decided after a month to purchase the accord ex-l from mcgrath because of jason. we have told co-workers and friends if they are looking to purchase a car,there is only 1 place to go and 1 person to see! More

The dealership is a great place to get a car from. I am so happy that the service end will go out of their way to please a costumer who is frustrated and busy. they have always got me out the door as fast so happy that the service end will go out of their way to please a costumer who is frustrated and busy. they have always got me out the door as fast as possible. I am a busy person (single mom two kids all of us in school and working). The service department really wants to make sure they are taking care of their costumers, and i made a survey earlier about how the back end was not doing good. I want to re-track that because i was able to talk to CJ, and he and i were able to clarify the miscommunication that we had between each other. Then i made a comment about the outside guy who comes in to help out. He acutely went out of his way today form a job he was doing to SHOW me how to use my remote start. I really feel awful because once we were able to really clear things up, and i had solid answers It was an easy sail from there. I'm really sorry to the service department. Communication is key, and it just was not their partly bc my phone is bad, and some other slight things. Thank McGrath for being awesome!!! (-= More

I want to say buying a car from here was ok! Kevin the finance guy was cool(: my sales guy was still new, but he listened to what i wanted, and satisfied me in the end. Everyone on the front the finance guy was cool(: my sales guy was still new, but he listened to what i wanted, and satisfied me in the end. Everyone on the front end is great!!! The back end ( SERVICE) forget about it ... 3 days to get a starter on my car... and i still dont have it. The only communication i received was me blowing their phones up. They called me the day i drop .it off to tell me it wasn't done yet. I was at work, im a single mom tsking care of two young kid's. Going to college and working all the time. All i wanted was to be updated why the guy they hired from the outside had to come back the next day. This has caused me to worry and wonder about if the guy hired..from the outside busted my car.!?!!?!? So im extremely pissed annoyed, i think the receptionist hates me!!! This is the worst experience to deal with being in the dark. If you are fimilar with the black market one would understand); More

We worked with Mike Zafiriou and not only was he an absolute pleasure but we got the most amazing deal on our car! We had visited 4 different dealers and can honestly say no one took the time like they absolute pleasure but we got the most amazing deal on our car! We had visited 4 different dealers and can honestly say no one took the time like they did. They answered every question, let us know every option available, and were very accommodating to our schedule. And when we found our perfect car, they went above and beyond to get us the best price possible. We also worked with Dave McGrath who pulled a finance miracle! It was a great experience and we love our car! More

If you're looking for a family owned dealership with good values and quality employees look no further than McGrath. Dave McGrath certainly sets a great example for his team. Mike Z aligned us with o good values and quality employees look no further than McGrath. Dave McGrath certainly sets a great example for his team. Mike Z aligned us with one of the best sales consultants ever - Jason Stahl. Jason looks out for you like a long time friend. Speak with Jason over the phone and you know he'll work hard for you. Jason is very thorough. If you're looking for guidance on a Honda product just pick up the phone and ask for him. You'll also find the receptionists at McGrath to be so gracious and warm. They set the tone. Kevin and Bernardo in finance are good natured gentleman who can explain additional options to consider such as extended protection programs, but they're not hard sell at all. They are certainly well intentioned. I would suggest that a prospective shopper should make the trip to McGrath regardless of where you live in Chicagoland. McGrath will make you feel right at home and you'll leave feeling well taken care of. And again, call Jason Stahl and set an appointment before heading in. Warmly, Mark S. More

I found a very nice 04 Toyota 4 Runner at McGrath Honda in Elgin Illinois that I loved. Came over 300 miles to drive it on a Saturday. The store is top notch and state of the art. Very clean and professi in Elgin Illinois that I loved. Came over 300 miles to drive it on a Saturday. The store is top notch and state of the art. Very clean and professional. Jesse my salesman was very professional and just a really good and nice guy in general. I spent a lot of time deciding and driving this 4 runner. He was very patient with me the whole day. We were not able to strike a deal that day, but I was called on the following Monday by Bryan (sales manager) and he did a good job of trying to earn my business. We were just a little too far apart on the original deal on the previous Saturday. He helped me kind of get over some of my anxiety and shot me a better deal. Really appreciated his effort and respect him for stepping up to try and get a deal done. I am happy to say I am now getting the 4 Runner and I am satisfied with the deal and how I was treated in the end. Jesse my salesman, Bryan the manager, Trey the finance guy, and Bernardo the finance manager really do a good job. Bryan and Jesse especially went the extra mile to get me over the hump. Really appreciate the effort and I am pleased with the deal. I'll be picking up the 4 Runner this Saturday and they are even filling the tank for me so I can get home. Thanks Jesse and Bryan. Updated Saturday 8-17-13 Wow is about all I can say. Picked up the 4 runner and had a couple of very good surprises. NEW TIRES, a fixed sun visor, and a GREAT deal on an extended warranty. I arrived an hour early this morning and sat in the waiting room. Jesse came and greeted me when he arrived. Once they opened at 9:00 I was the first one in and it took less than an hour for me to be on the road with my new vehicle. Amazing service through and through. Much more than I had hoped for and Mike Z, thank you for coming in and talking to me while I was there. Really appreciate the effort overall by the whole dealership to help get this deal done on a vehicle I've been looking for, for almost 2 years. McGrath Honda went the extra mile to help me out. Highly recommend!! More