McGrath Honda of Elgin

Unethical Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers including Dave McGrath completely ignore my attempts at communication. I am currently working with legal counsel and contacting Honda the manufacturer over this terrible first year of no service and very bad treatment. More

Worst experience ever. They put $600 lug nuts on the cars and if you don't want them they charge you to remove them. The price that was negotiated wasn't the same price on They put $600 lug nuts on the cars and if you don't want them they charge you to remove them. The price that was negotiated wasn't the same price on the paperwork. I wish I had told them to put my plates back on my trade in and walked out. I bought my vehicle 2 months ago and I'm still upset. I would like to say the sales manager promised to have something fixed and he full filled the promise. More

TERRIBLE! & they delete their bad reviews!! Terrible. Dishonest. Impersonal. Not knowledgeable about the car I was buying. The prices they list online are fixed! They do not budge on price Terrible. Dishonest. Impersonal. Not knowledgeable about the car I was buying. The prices they list online are fixed! They do not budge on price. They explained, "We list our lowest price online, that's why its fixed, if we didn't no one would come in here." Well, that's true! The approx. 20 y/o that was showing me the car knew absolutely nothing about it stating that it was a custom color and had a body kit put on it by the previous owner, nope! None of that is true it was just an uncommon color and a standard Sport model. Bullying sales tactics. Finally agreed to look at the other car loan rates they could offer me after being bullied into it. 2.5 HOURS LATER... They didn't show me other loan rates, they applied and approved me for a Chase bank loan and shoved it in a stack of other papers for me to sign. DISHONEST. Not to mention that loan had a 7.9% interest rate which they blamed on my credit when the loan I walked in there with had a 4.2% interest rate... SLIMEY SLIMEY SLIMEY. When sitting in the Business Manager's office, crying may I add because I was so upset with their service, his boss walked by and through the glass told his to hurry up, they had just sold 5 more cars. IMPERSONAL. After all that they continued to mess everything up. A few weeks later new license plates came in the mail even though I was very clear that I was transferring registration and didn't need new plates or the extra charge for them! Absolutely terrible in every way. RUN FAR, FAR AWAY FORM McGRATH HONDA! More

Happy as can be. I have purchased two cars from McGrath Honda in Elgin in the past two years and the buying experiences could not have been easier or more pleasant. Mo I have purchased two cars from McGrath Honda in Elgin in the past two years and the buying experiences could not have been easier or more pleasant. Most recently I dealt with Jesse Fisher who listened to my needs and wants and helped me get exactly the car that would work best for me. I felt the trade in value I got for my old car was fair and the entire process left me almost wishing I needed to buy a car more often. In the service department Jerry Nepermann takes care of all my service needs. Appointments are set up to accommodate my schedule and the work is done promptly and accurately. A couple of times there was a situation that needed immediate attention and it was addressed promptly and with out making me feel like it was any problem for them to squeeze me in. It’s nice to know that my car is well taken care of in a friendly environment. I can enthusiastically recommend McGrath Honda in Elgin for the purchase and service of your Honda. More

Great Experience Enjoyed our experience at McGrath. Would definitely recommend. Drove 100 miles to McGrath because of their customer service. Will buy another c Enjoyed our experience at McGrath. Would definitely recommend. Drove 100 miles to McGrath because of their customer service. Will buy another car from McGrath in the future. More

First time car buyer, not scared away. While I have driven for almost 5 years, I have not purchased/leased my own vehicle. I have to say that while my tastes are a lot more developed than While I have driven for almost 5 years, I have not purchased/leased my own vehicle. I have to say that while my tastes are a lot more developed than my budget, I couldn't have been happier with the decision I made purchasing my 2014 CR-V EX. A little background of my car history, I drove a 2006 Honda Pilot, 2011 Acura TSX, 2012 Jeep Patriot (vehicle to be replaced by the new Honda), and now the 2014 Honda CR-V. I loved all of my Honda-brand vehicles and I completely regret not getting another Honda back in 2012 when I picked up a Patriot. Back in April of 2014, I began looking at cars that could be a suitable replacement to my Jeep. I visited a dealer to test drive some cars including the Honda Accord Sport and EXL V6 and CRV EXL. I enjoyed both vehicles, but I knew I could only choose one. Upon more review of my current vehicle and employment situation, I knew my Jeep was going to need some hefty maintenance and my driving would begin to increase. When I brought my Jeep to its dealer to see what it exactly needed, they reported that my brakes were at their final wearing point and my tires would not make it through the summer without being replaced. With my family's history of Chrysler products, I knew that as soon as I started putting money into the vehicle, it would become a money pit. My dad actually bought a vehicle from Anthony a week before I did! I thought for sure I would start there to see if trading in my Jeep would end up being the smarter choice in the long run, fun fact: it was. My dad bought a 2014 Honda Accord EXL V6 Navi, which is absolutely beautiful. I didn't meet with Anthony when my dad bought his car, but I did meet him a couple times during the first week of my dad's new ownership of his vehicle. I immediately knew from the beginning that I could trust Anthony would try his hardest to get me into my "dream" vehicle, which is Honda. I knew my Jeep was worth less than I owed, and the monthly payments would end up skyrocketing. Since this was my first purchase, I wasn't ready for a $500 car payment, even if its Honda. While I was very interested in purchasing the highest trim of the CR-V (EXL AWD), Anthony had to bring my focus back to reality. He helped me realize that the EX trim is just as good as the EXL, if not better. And its comparable to the Jeep's trim, which I was happy with. All in all, Anthony was the best salesman I ever met and made my first car buying experience a painless one. I look forward to doing business with him again in the future. More

Good dealer Everything was good, I was content that there was different car variation new or used and the dealer was able to work with me to make my payments clos Everything was good, I was content that there was different car variation new or used and the dealer was able to work with me to make my payments close to my budget More

First Time Buying Made Easy I had never owned a vehicle before and came to the dealership based on a car listing I found online, nervous and not knowing what to expect. I met Kev I had never owned a vehicle before and came to the dealership based on a car listing I found online, nervous and not knowing what to expect. I met Kevin Schwartz and he walked me through the whole process, showing me the car I asked about, and helping me decide if it was the right one for me. I am so grateful for his kindness and positive attitude, it was a really great experience, and I will definitely be back when the time comes for another car! The finance guy Trey was just as friendly, and the whole process was a lot smoother than I had anticipated. I feel confident that I got a great car at a great price, and am glad I followed the listing to McGrath Honda! Thanks! More

Great experience! I can't say enough about the exceptional service I received from George Othon. He gave me personal, courteous, and professional help in choosing a new I can't say enough about the exceptional service I received from George Othon. He gave me personal, courteous, and professional help in choosing a new Honda Civic Hybrid. He came highly recommended by a friend who recently leased a car from him. He spent so much time to walk me through the process every step of the way, George explained and demonstrated all the technology on the vehicle and is available for questions at any time. My last two cars were purchased from a family friend who has retired from the business. I now have a new friend in the auto business who I can recommend to my family and friends. More

Repeat buyer... now two generations. Has always been a great experience at McGrath. Have purchased three vehicles for my wife and I in the past, and now my son is a customer. This was t Has always been a great experience at McGrath. Have purchased three vehicles for my wife and I in the past, and now my son is a customer. This was the first time working with Jordan. Everything was handled great by Jordan. I highly recommend this dealership. More