McGrath Honda of Elgin

Had an oil and filter change on my 2003 Honda CRV. I usually bring my own oil and just pay for the oil filter and labor. During my most recent oil change,my mechanic noticed that I had the same oil filt usually bring my own oil and just pay for the oil filter and labor. During my most recent oil change,my mechanic noticed that I had the same oil filter-It was not changed during the oil change at Mcgrath.We suspect they just drained the oil and refilled it.We also doubt if they ever changed the oil.....I was billed dor labor and oil filter and had to wait almost 2 hours to get this simple routine procedure done. More

The past two weekend we had been going out looking for a SUV for my son. We visited about 10 dealerships in all and every single salesperson was nice and friendly and accommodating. We told all of them ex SUV for my son. We visited about 10 dealerships in all and every single salesperson was nice and friendly and accommodating. We told all of them exactly what kind of car we wanted and how much we were willing to pay out the door. We test drove 7 made an offer on one but couldn't make a deal. Yesterday, after a long day we drove out to Elgin to meet friends for dinner. On the way we passed McGrath Honda in Elgin. It was huge and impressive and my wife and I decided to stop in to see what they have. What a huge mistake that was. We went to the front desk and told the woman we wanted to talk to someone about buying a used car. To the left was Sonny Razza slouched in his chair looking completely bored. The woman asked him if he could work with us. He reluctently got up from his chair to meet us. Not once during our entire time there did he smile. He completely made us feel unwelcome. We explained to him what exactly we were looking for and he looked up a couple of SUVs. He was acting like this was a huge inconveinence the entire time. The first one had too many miles. Then he said he had a Toyota Highlander at $13500.00. We told him that we thought that it would be too big and it was out of our price range. He said that in that year it was smaller. My wife and I started to get interested and we asked if we could see it. He hesitated and said he wasn't about to pull it around if we had no intention of buying it. I told him we wanted to see it to see if it was too big. He then said that he will talk to his manager to see how low he can price and if it's something we can work with then we can see the car. We waited for about 5 minutes and he came back with a price still out of our price range. When we told him that it was still too much he threw his hands down, rolled his eyes and sighed loudly. Basically like a 2 year old. That's when we left. This Sonny guy is extremely unprofessional and has turned me off on buying a car from McGrath in Elgin. More

I had a great experience at McGrath honda. They were very helpful in getting me a great deal on a civic ex-l. I did not end up buying the civic, but i would recommend this dealership to everyone. They really helpful in getting me a great deal on a civic ex-l. I did not end up buying the civic, but i would recommend this dealership to everyone. They really know what they are talking about and they seem to really care about making their customers happy. More

Salesman didn't know anything about the used car that we were interested in. The salesman and his manager were both very pushy, when we clearly weren't interested in the vehicle. They repeatedly asked were interested in. The salesman and his manager were both very pushy, when we clearly weren't interested in the vehicle. They repeatedly asked what we owed on our trade in, which is none of their business until a deal is done and they need the pay off amount. We never receieved an estimate on our trade in. Unprofessional, pushy, and I don't know how they sell any cars. More

After seeing a used Highlander on usedvehiclesforsale.us at a great price, we made an appointment to come in and look at it a couple of weeks ago. When we arrived the salesman told us that it had already b at a great price, we made an appointment to come in and look at it a couple of weeks ago. When we arrived the salesman told us that it had already been sold and attempted to up-sale on a newer Honda that was about $5,000 more. We were not interested and left quickly. Unfortunately, I don't remember the name of the salesperson that we talked with at this point. Still looking for a vehicle, I noticed that this same one was still listed as being for sale. On a whim, I called the dealership again about this vehicle, giving a different name. They told me it was available and wanted to make an appointment for me to look at it. Don't fall for this bait and switch from McGrath. More

We negotiated our price via Internet with mcgrath Honda in Elgin (Jessica Bailey) They said they would beat any written price by $150. Once we got there, they said someone else was looking at the same car in Elgin (Jessica Bailey) They said they would beat any written price by $150. Once we got there, they said someone else was looking at the same car. And then they said what was quoted was only good for 48 hours. No where did they write or even say that!! They do not honor what they say even if it's written. Do not waste your time. Give your money to better bussiness pple who actually honor their words. Imagine the loopholes they could do with the paper work. BEWARE!!!!! More

Where to start. I was USED by this dealership to get more money for a car. I live 150 miles away from the dealership. I called them to make sure the car was still available, they said it was. I drove more money for a car. I live 150 miles away from the dealership. I called them to make sure the car was still available, they said it was. I drove down there, they let me test drive the car, everything checked out. I wanted to pay for the car in cash but I don't just walk around with $14,000 in cash on me and since I was out of state they wouldn't accept my check. Instead they said they would accept $1000 down to hold the car for 3 days and if I didn't come thru with the rest of the $13k that I would lose my $1k. Fine by me b/c I wasn't going to back out. . The day I was going to go an deliver the rest of the cash (as well as drive the 300 miles AGAIN) Joseph gave me a call to say "We sold the car to someone else after we sold it to you...they paid more"...xxx. Long story short, you can not trust anything they say, or even what they write. I signed a "Contract" with them, and since I was a trusting person in Joseph and Gene when they didn't offer a copy...I didn't think anything of it. I was going to get my copy when I brought the rest of the money. Well, when I asked them to send me a copy of the "Contract" I signed...surprise surprise they had added an additional box right next to my signature that said "If the salesman or any agent of the dealer promised you anything, it must me britten on this order and we-owe issued #".... To be honest, I'm not pissed that I didn't get the car, I'm pissed that they lied to my face, and then altered signed documents. Talk about shady. Now that I've had my experiance, people have come out of the woodwork to tell me about there horrible experiances with this dealership. Most of them actuially bought cars, and they said "Be thankful that it didn't work out, the car was probably a lemon" More

Very profecional manner dealing with the costumers.Honest and fear for both side negotiation.Thank you Frank S.I shop around Chicago Area Dealers and no one come close to what you arrange for me.Will recomen and fear for both side negotiation.Thank you Frank S.I shop around Chicago Area Dealers and no one come close to what you arrange for me.Will recomend you to my friends and family in future purchase consideration. Boris Christof More

Ironed out a contract with Kevin in a quick and efficient manner. Next day Manager sidekick(maybe Angelo? can't remember) wanted to shake me down for an extra $300. After a verbal sparring match, which man manner. Next day Manager sidekick(maybe Angelo? can't remember) wanted to shake me down for an extra $300. After a verbal sparring match, which manager sidekick initiated, the salesperson had to tell him to come over and appologize to me. How sincere was that? On to Tony. Tony is across the street and he is the person you see when you need financing. In addition to financing he sells the "extras" such as protection packages, gap insurance and extended warranties. My main mistake was to negotiate something that I didn't understand. I didn't do the research, shame on me. Anyway, I purchased the protection package for $600 and a 8yr,100k warranty contract for $1,500. I had second thoughts on the contract and found out that I could cancel it within 60 days with little to no penalty. I went in to talk to Tony. He filled out the cancelation contract circled that I wanted the $1500 to be returned to the dealer, why anybody would want that is unknown and then he did not turn the form in to Honda. I corrected and faxed the forms in myself. This is such a shady and dispicable way of doing business it makes me sick. Need more info email me: Rob Jurczykowski RJCPD{take this out SPAM}@SBCGLOBAL.net More

Have used this dealership for 3 years after buying my new van there. Everytime I bring the car in for service they forget some detail. Typically to reset the oil status so that it starts flashing at you van there. Everytime I bring the car in for service they forget some detail. Typically to reset the oil status so that it starts flashing at you in a couple weeks. Buying experience was not positive. New sales guy was great, friendly and helpful. When I finished up the deal with the sales manager I felt like I needed a shower. Buying a new car shouldn't feel like you're buying a car from "billy-jo bob" at the corner dealership. Yesterday I dropped my van off for more service, this time it was the AC and a bad tire. They asked if I'd like to wait because it shouldn't take long, I said no. 4 hours later they had not called me to give me an estimate. I called them, they knew what was wrong, but hadn't called. I told them to do the work but specified that I wanted the car back that night. "No problem" No call. I call this moring to see if its done. "All I can tell you is its in the garage, I'll call you back when i know more" I speicified that I needed the car today. Its been 2 hours, no call back yet. They have had the car for 20 hours at this point, all they are doing is recharging the AC. More