McGrath Honda of Elgin

Had excellent experience with service department today. Hats off to my advisor Luis Varela. Can’t say enough about his “ customer service “. Hats off to my advisor Luis Varela. Can’t say enough about his “ customer service “. More

Service department very impressive, clean, efficient. Kyle answered a lot of questions and was very patient and thorough. Kyle answered a lot of questions and was very patient and thorough. More

Happy with Luis the service advisor today. Unfortunately, prior to contacting him, I had left multiple messages and been promised return calls that never came. Luckily we reached Luis and he w Unfortunately, prior to contacting him, I had left multiple messages and been promised return calls that never came. Luckily we reached Luis and he was great (5) but giving a 4 for the problems earlier. More

Byron was very attentive and went through the entire maintenance information with me so that I could understand. The facility is clean and bright and comfortable when waiting for service to be complete maintenance information with me so that I could understand. The facility is clean and bright and comfortable when waiting for service to be completed. More

Clean, efficient friendly. Staff was knowledgeable, attentive to our needs. Explained clearly all our options. Staff was knowledgeable, attentive to our needs. Explained clearly all our options. More

Excellent experience from the moment I got there. People to open the door for you and escort you to your destination. Prompt notification to the person you’re meeting. Non stressful sales experience. People to open the door for you and escort you to your destination. Prompt notification to the person you’re meeting. Non stressful sales experience. Sales staff k professional and respectful. More

Great Service. Jerry was very personable and helpful . He gave me updates and explained the necessary work for my vehicle. Will be back and ask for him again. Jerry was very personable and helpful . He gave me updates and explained the necessary work for my vehicle. Will be back and ask for him again. More

Our Salesman Danny was wonderful! Although new, he was Focused, friendly, eager to help. If he didn't know an answer, he had no problem going and finding it! I felt like he truly want Although new, he was Focused, friendly, eager to help. If he didn't know an answer, he had no problem going and finding it! I felt like he truly wanted to make our experience great and personal. He truly wanted to get us the best deal possible for the exact car I wanted.... he didn't want me to settle for anything less!. Although it seemed management should have given more detailed training, he did Awesome! The manager that came over was happy and friendly and did all he could to make us happy! Paperwork with Sheki was quick and easy. And the car came out in perfect condition! Clean and ready! Danny took the time to help me set up some of the fancy programs like connecting my phone etc. All Around Great experience, except for the fact that although a PIF cash deal, both mine and my sons credit was run , so our credit received negative credit impact over a cash deal. This part was very upsetting because we were told by Paul (manager) they were required to run our credit ... which was a lie, According to The Fair Credit reporting act. More

Service at this McGrath has always been excellent. Kyle, my most recent service rep, Excellent! Kyle, my most recent service rep, Excellent! More

Staff is very friendly and attentive. It made the Buying process very easy. Cayden was great to work with It made the Buying process very easy. Cayden was great to work with More