McGrath Acura of Libertyville

Do not buy a car from this dealer, you will undoubtedly regret it. When my family and I went to buy our 4th Acura the dealer we previously worked with didnt have the specific car available so unfortunately regret it. When my family and I went to buy our 4th Acura the dealer we previously worked with didnt have the specific car available so unfortunately we came here. We agreed to an out the door price with the sales manager only for the finance guy to sneak in an extra warranty that cost almost $10,000. The way they did this was by only showing us the monthly payment and adding it in when they claimed they accidentally put the wrong down payment and had to change some stuff around. We got home and realized our loan had gone from about 29k to about 38k. They did return the money as we quickly returned to the dealer and made it clear this was unacceptable but recently the GM told me they did me a favor by returning the money and that if the didnt there wasnt a thing we could do about it which pushed me over the edge. Ive been here atleast 10 times for different service, warrenty and IOU work and every single time like clockwork there was an issue where they didnt have me scheduled, didnt have the contractor here, didnt have the parts in sto that they claimed where in stock or only did half of the work such as only repairing 2/4 wheels when they owed me a repair on all 4 or not doing an alignment after replacing major suspension components under warranty and tried to sell me the alignment instead. This place has been by far my worst experience in terms of honesty and customer service by any business. If I could give anyone one piece of advice it would be the stay as far away from this place as you can. If youve had a similar experience, leave a review and call corporate. These people shouldnt be selling cars. I can only imagine how many people theyve scammed, and how much of peoples time they wasted. Nothing but issues everytime I come in and they even lied ablit the car and its accident history by claiming it was in a tiny accident that caused no damage but insurance was notified when in reality a large part of the front end had been repainted and very very poorly. More

Juan was very knowledgeable and helpful during the entire process. Very respectful to our family process. Very respectful to our family More

Neat clean everyone was very professional and helpful. There was no pressure to purchase and all levels of management took there time to ensure u were comfortable and understood every step. There was no pressure to purchase and all levels of management took there time to ensure u were comfortable and understood every step. More

, we came in looking for a car that we saw online. The car was there and in great shape. Your staff came and helped us immediately. The whole experience was very enjoyable.we bought the car The car was there and in great shape. Your staff came and helped us immediately. The whole experience was very enjoyable.we bought the car More

I had a fantastic experience at this dealership when buying my new car. The staff was incredibly helpful, and Juan, in particular, provided exceptional service. They made the entire process smooth and h buying my new car. The staff was incredibly helpful, and Juan, in particular, provided exceptional service. They made the entire process smooth and hassle-free. I’m thrilled with my new car and highly recommend this dealership to anyone in the market. More

Very accommodating for my children that joined us! Great vehicle and didn’t feel pressured. Interior detail could have been a little better quality. Negotiations went fine, but felt there was a little Great vehicle and didn’t feel pressured. Interior detail could have been a little better quality. Negotiations went fine, but felt there was a little game playing and therefore I asked to speak directly to the person in charge of finance, extended warranty, etc. Danny was great and made us feel very comfortable and we had great conversations. Would recommend Danny and the dealership. More