McGovern Honda - Service Center

I have NEVER received service like this at a dealership in my life. I expected to be treated rudely, over charged, dissatisfied, and leave upset, as I have always experienced elsewhere in the past. NOT t in my life. I expected to be treated rudely, over charged, dissatisfied, and leave upset, as I have always experienced elsewhere in the past. NOT the case at Honda Cars of Boston !!! Jay Gratton in their service department handled the warranty work on my 2003 Pilot with the utmost kindness. He was totally caring, courteous, attentative and professional. He was able to have all of the necessary repairs covered under the extended warranty, which was greatly apprteciated. He actually apologized that the repairs would not be done the same day. The work was completed the following day. I have never had service work done so fast, ever. I expected to be without my vehicle for a week, at least. A Toyota dealer once had my vehicle for THREE WEEKS, did not perform the requested repairs, AND attempted to charge me TWICE the authorized repair price !!! Thank you Jay Gratton and Honda Cars of Boston. I would also like to sincerely thank Paul Donovan in their parts department. My family owns Jimbo's Auto Body in Saugus (41 years), and Paul does an outstanding job. He provides us with multiple deliveries a day if needed, the right part the first time, and is an absolute pleasure to deal with. I only wish that my other suppliers/car lines were nearly as professional. Life would much simpler. In closing, THANK YOU to all at Honda Cars of Boston. Keep up the great work. Sincerly, Jim Dunton Jimbo's Auto Body, Inc. More

I've been a Honda Cars of Boston customer since 1991 and have always be totally satisfied with their service. The service advisors know me by name and are friendly, courteous and willing to go our of their have always be totally satisfied with their service. The service advisors know me by name and are friendly, courteous and willing to go our of their way. I highly recommend Honda Cara of Boston. More

I HAVE BEEN GOING TO HONDA CARS OF BOSTON FOR OVER 10 YEARS AND HAVE ALWAYS HAD A GREAT EXPERIENCE.THEY ARE ALWAYS POLITE AND FRIENDLY. THEY ALWAYS GET THE JOB DONE RIGHT AND ARE VERY FAST. HONDA CARS OF YEARS AND HAVE ALWAYS HAD A GREAT EXPERIENCE.THEY ARE ALWAYS POLITE AND FRIENDLY. THEY ALWAYS GET THE JOB DONE RIGHT AND ARE VERY FAST. HONDA CARS OF BOSTON IS SIMPLY THE BEST DEALSHIP IN MASSACHSETTS. More

I'm not 100% pleased with my car because I've had problems with the transmission and the starter in less than a year. Nonetheless, I'm very pleased with the level of customer service from the servic problems with the transmission and the starter in less than a year. Nonetheless, I'm very pleased with the level of customer service from the service department, and I feel like I have forged a relationship with at least one employee there. Keep up the good work! More

I love the Servicing guys. They are simply SUPERB!! My next car will probably a Honda again, just because I love the service I get from this dealer. They're pleasant, helpful, courteous, fast, and just ge next car will probably a Honda again, just because I love the service I get from this dealer. They're pleasant, helpful, courteous, fast, and just get it done. They made me forget the "dealer" stigma. I wouldn't bother going anywhere else. More

As a small business owner in Boston and an Angie's List Super Service Award winner the last two years, I am MORE THAN aware of what it takes to keep the customer satisfied! This IS an exceptionally diff Super Service Award winner the last two years, I am MORE THAN aware of what it takes to keep the customer satisfied! This IS an exceptionally difficult climate to please the consumer in....and I must tip my hat to Dave, Jay and the crew at Honda Cars of Boston. Their professionalism, humor and attention to detail are greatly appreciated and a welcome relief from average service, bad attitudes and the low bar that we often have come to accept. I purchased my Honda with you...and have been servicing with you since 2005...and I have been not only been impressed with the consistency of service, but also the longevity of the employees there. Customer service in a small business is akin to juggling chainsaws without losing a limb. No easy task! Wishing you continued success........... Best Regards, Dave Mareira @ Roadrunner Moving SEE WHAT MAKES US DIFFERENT! (link below) 2007 and 2008 ANGIE'S LIST SUPER SERVICE AWARD WINNER! http://boston.citysearch.com/profile/4739642 http://data-boston.bbb.org/reports/compliment_detail.asp?mode=view&firmid=56373 http://www.yelp.com/biz/roadrunner-moving-and-storage-charlestown#hrid:SlzqOIWz6OfW9gHN9dgSRw/src:search/query:roadrunner%20movers More

We have two HONDA's in our family and having been doing business with Honda Cars of Boston for greater than 20 years now. We would not buy anything but a HONDA and certainly would not buy it anywhere els business with Honda Cars of Boston for greater than 20 years now. We would not buy anything but a HONDA and certainly would not buy it anywhere else. I cannot say enough about Jay Gratton who we normally call whenever we need service done on our cars. He is so customer oriented it is a pleasure having our cars serviced. I also want to commend the owners and the Sales Manager, Malcolm for having such a professional and customer-first attitude. More