McGovern Ford of Framingham

Vivien in the service department is a true gem! I only visited for service for my bought-elsewhere Mach E, but was treated as if I were a long time customer by Vivien and was given some great ad I only visited for service for my bought-elsewhere Mach E, but was treated as if I were a long time customer by Vivien and was given some great advice about future issues as well as getting me out the door fairly quickly. she explained how long the work might take and came to me in person when the work was done with a full explanation. Very appreciated! Now it's not all rainbows. The site itself is not perfect, mind you: there are a LOT of cars parked on the premises, to the point where it's very difficult to navigate into the main parking areas. Cars are double parked and I was worried about getting blindsided by someone going too fast while walking through the lot. There are many drop-ceiling tiles missing in the showroom, and the business waiting area is a little cluttered with items sitting around that you'd expect to be more in an employee lobby (salad dressing?) But these are mostly minor issues and do not affect my overall rating. The desks in the business waiting area work fine, the vending machines are not outrageously priced and in good working order, and the coffee and condiments were in good supply, and it was nice to have a drinnk while I was waiting. I would definitely bring my car here again for service. More

Best staff around. Work hard for you and always deliver. Never a hassle and a pleasure to deal with. Work hard for you and always deliver. Never a hassle and a pleasure to deal with. More

Fast service. Wonderful people to deal with. Professional environment with knowledgeable staff. All my work gets done here! McGovern forever 🙅🏽‍♂️ Wonderful people to deal with. Professional environment with knowledgeable staff. All my work gets done here! McGovern forever 🙅🏽‍♂️ More

All service today was excellent. I asked many questions and All of the staff I encountered were patient and helpful. There is body work to be done after a minor accident and I’m con I asked many questions and All of the staff I encountered were patient and helpful. There is body work to be done after a minor accident and I’m confident it will be done well. More

Steven Baisley Is a terrific sales rep. Answered all the questions I that I had. Answered all the questions I that I had. More

I had a great experience. Derek and the manager (sorry I forgot his name) worked within my budget. Thank you! Derek and the manager (sorry I forgot his name) worked within my budget. Thank you! More

Service is unsurpassed. Jim and the McGovern team has continued to impress. Very happy as always. Jim and the McGovern team has continued to impress. Very happy as always. More

This is the best customer service,overall service,service department,auto body shop I have ever dealt with .it was a wonderful experience.would use McGovern again !luv them department,auto body shop I have ever dealt with .it was a wonderful experience.would use McGovern again !luv them More

Vivian was very attentive and professional. The work was completed earlier than expected. I’m happy with the service visit! The work was completed earlier than expected. I’m happy with the service visit! More

Scheduling work is easy and the team completes the work on time. The team is very knowledgeable and friendly. on time. The team is very knowledgeable and friendly. More