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McGovern Ford at Drum Hill

Lowell, MA

4.9
618 Reviews
Call Dealership (978) 452-3900
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1212 Westford St

Lowell, MA

01851

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618 Reviews of McGovern Ford at Drum Hill

April 23, 2026

Exceptional experience throughout the entire process. Thank you to Robert and Chuck for kindness and hospitality was outstanding. More

by jasper042025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Report | Print
Apr 23, 2026 -

McGovern Ford at Drum Hill responded

We're delighted to hear about your exceptional experience with Robert and Chuck! Thank you for choosing McGovern Ford Lowell. Safe travels!

April 22, 2026

Staff was very courteous. Problem was detected and repaired. Repairs were done in a timely fashion. Would recommend McGovern ford. More

by rjcarney100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Report | Print
Apr 22, 2026 -

rjcarney100 responded

Staff was very courteous. Problem was detected and repaired. Repairs were done in a timely fashion. Would recommend McGovern Ford.

Apr 22, 2026 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience working with our team! We appreciate your business and your five-star review. Please let us know at McGovern Ford Lowell if there is anything else we can do for you!

April 21, 2026

Lisa gave me great service and took care of all my needs and kept me informed on the progress of my service visit More

by george.manuelian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa and I give her 5 stars
Report | Print
Apr 21, 2026 -

McGovern Ford at Drum Hill responded

George, it's feedback like yours that reminds us why we do what we do. Thank you for choosing McGovern Ford Lowell and for sharing your experience with Lisa. Safe travels!

April 19, 2026

Fast serveice on my truck all recalls taken care of the service writer was very helpful More

by Jcapps0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Apr 20, 2026 -

McGovern Ford at Drum Hill responded

Thank you so much! We appreciate your business here at McGovern Ford Lowell.

April 19, 2026

The personal was very good starting with Brian to the mechanics who did a great work on my brakes. Very good thanks to all. More

by paulogomes3330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Apr 20, 2026 -

McGovern Ford at Drum Hill responded

We are so happy to hear Brian and our team took good care of you and your vehicle! Thank you for choosing McGovern Ford Lowell and for sharing your support. We wish you safe travels, Paulo!

April 10, 2026

This is my second attempt. Excellent and friendly service. Lisa helped me with computer interface. A huge help! She is an asset to the company!! More

by Rcraig51
Recommend Dealer
Yes
Employees Worked With
LISA
Report | Print
Apr 13, 2026 -

McGovern Ford at Drum Hill responded

Thank you for your kind words! We’re delighted that Lisa was able to help you at McGovern Ford Lowell, Craig.

April 10, 2026

The service advisor Lisa Rapoza is fantastic. She listens. She communicates effectively and provides a solution to the problem. More

by Lynchie929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Report | Print
Apr 13, 2026 -

McGovern Ford at Drum Hill responded

We’re delighted to hear that Lisa made your service experience exceptional! Thank you for choosing McGovern Ford Lowell and for leaving us such a stellar review.

April 10, 2026

I had a great experience with servicing my vehicle through McGovern Ford. They were Kind, timely, efficient. More

by smetzler213
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Apr 10, 2026 -

McGovern Ford at Drum Hill responded

Thank you for your review of McGovern Ford Lowell! We're glad to know you had a positive experience with our service team. We hope to work with you again in the future! Safe travels!

April 09, 2026

Polite, knowledgeable and stellar service! ! All of the service desk staff is always very helpful. More

by nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Carlos Borges
Report | Print
Apr 09, 2026 -

McGovern Ford at Drum Hill responded

Thank you, Nikki, for reviewing McGovern Ford Lowell!

April 08, 2026

The overall experience from the purchase process to the finance dept was exceptional. All employees I dealt with were very professional, courteous and made the complete buying purchase like dealing with fa More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Connelly, Mike Smokler, Gail Lombard, Bill "Big Cat" Trottier, Christian Kassis
Report | Print
Apr 08, 2026 -

McGovern Ford at Drum Hill responded

Kevin, hearing that the team made you feel right at home from sales to financing is the best feedback we could receive. Thank you for choosing McGovern Ford Lowell and for highlighting everyone who helped you out! Safe travels ahead!

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