
McGovern Chrysler Jeep Dodge Ram
Newton, MA
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712 Reviews of McGovern Chrysler Jeep Dodge Ram
McGovern is the only dealer I trust with my car when I need it serviced. The team is always organized and the service is flawless. They are the best! need it serviced. The team is always organized and the service is flawless. They are the best! More
The dealership was responsive throughout the process and transparent about timelines. They also did a great job helping me learn about my new car. transparent about timelines. They also did a great job helping me learn about my new car. More
totally unresponsive. service doesn't answer the phone (tried 17 times over 2 weeks), NEVER returns calls. They've had my Challenger for 3 weeks and have told me nothing. service doesn't answer the phone (tried 17 times over 2 weeks), NEVER returns calls. They've had my Challenger for 3 weeks and have told me nothing. Worst service experience ever. Will recommend against at every opportunity. More
Wilson is amazing , no hard sell, super chill and helpful when purchasing my hybrid dodge! Explained the charging system and warranty thoroughly. Even got back to me when he was on vacation! when purchasing my hybrid dodge! Explained the charging system and warranty thoroughly. Even got back to me when he was on vacation! More
This place is the best! Prompt service on repairs. All the techs are friendly and very knowledgeable. I'd recommend McGovern for car sales and repairs. Prompt service on repairs. All the techs are friendly and very knowledgeable. I'd recommend McGovern for car sales and repairs. More
McGovern Auto Group ordered me the car I wanted, sold me the extended warranty I asked for, and briefed me thoroughly on the new technology before I drove the car off the lot. the extended warranty I asked for, and briefed me thoroughly on the new technology before I drove the car off the lot. More
ABSOLUTELY NOT, NEVER AGAIN! I was highly disrespected and got major attitude from the service advisors. If I could give them 0 stars, I would! If you are planning to go in I was highly disrespected and got major attitude from the service advisors. If I could give them 0 stars, I would! If you are planning to go in for service, just know you will be scammed out of your money. They do not care about the customers at all, just what's in your pockets. I am a college student and they took advantage. I went in for service towards the beginning of April and I do not think I have ever been so screwed in my life. I asked for them to replace my RF brake caliper. That is the only thing I wanted them to do since I work at a car dealership and was headed home in the following days. I am not from MA but needed the caliper replaced so I could get home safely. I got there at 7:45am, they took my car right in, told me it would be done by afternoon. Sounds great, right? No. Around 12pm, I got a text message saying "PARTS NEED TO BE ORDERED", Are you kidding me? What have you been doing for 4 hours???!!! I go up to the counter and ask what parts need to be ordered, they inform me that the Brake caliper replacement needs the front caliper + bracket + banjo bolt. I said no and that I only wanted the brake caliper done. They then argued with me saying that is not how it works and that the entire system needs replacement. I told them that my car dealership would do it, please just replace the brake caliper. The service advisor than spoke to the technician, and I asked them how much replacing ONLY the brake caliper would be. It was totaled out to almost $1100. Are you serious? I understand I need to pay for the labor and parts but that was a scam and complete nonsense. I declined and took it back to my car dealership and they charged me $82 and they did it in 20 minutes. I also learned that all MOPAR parts come with the banjo bolt alongside the brake caliper so why am I paying separate for it. Never go here for service, you will just be drained your money. I regret even walking into this building. More
As always, the service department here is excellent. Very friendly, they get the job done and very reasonably priced. Special shout out to Daniel Brouillard and Rahul Sharma for making it an easy drop Very friendly, they get the job done and very reasonably priced. Special shout out to Daniel Brouillard and Rahul Sharma for making it an easy drop off and pick up. More