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McGovern Chrysler Jeep Dodge Ram

Newton, MA

4.7
712 Reviews

777 Washington St

Newton, MA

02460

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712 Reviews of McGovern Chrysler Jeep Dodge Ram

July 23, 2024

McGovern is the only dealer I trust with my car when I need it serviced. The team is always organized and the service is flawless. They are the best! More

by Erinh.Oleary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Jul 24, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for trusting McGovern Chrysler Jeep Dodge Ram Newton with your car's service needs! We're delighted to hear that our team consistently provides organized and flawless service. We appreciate your support!

July 16, 2024

The dealership was responsive throughout the process and transparent about timelines. They also did a great job helping me learn about my new car. More

by cbaronfontaine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Vanderweide
Jul 16, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We're delighted to hear that our team at McGovern Chrysler Jeep Dodge Ram Newton provided a responsive and transparent experience. Enjoy your new car!

July 08, 2024

totally unresponsive. service doesn't answer the phone (tried 17 times over 2 weeks), NEVER returns calls. They've had my Challenger for 3 weeks and have told me nothing. More

by dpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin, service mgr
Jul 12, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for leaving a review, we appreciate your feedback. Our team values our customers and strives for a top-level experience, but it seems like we missed the bar here and would love the opportunity to make it right. At your earliest convenience, please reach out to our General Manager, Frank Real, at 617-454-2946 or via email: freal@mcgovernauto.com. Thanks!

Jul 12, 2024 -

dpierce responded

Well, the car is finally found and picked up. We were informed that the issue was that a particular service rep is no longer with the company and left behind a trail of incomplete paperwork and loose ends. That, in and of itself, is unfortunate and understandable in context. But that fails to explain why NO ONE in the service department was answering the phone after literally dozens of attempts over the span of severalo weeks. We would call, we'd get transferred to service, and the phone would ring and ring and ring and we'd give up after several minutes of the phone ringing with no response. This was not a one-time or seldom occurrance: it happened EVERY time we tried calling to find out the status. We finally ended up going through sales and nhaving one of your sales people take charge of the situation. This is not, as was explained when we finally talked with a live person, "an industry-wide software issue," this is a simple matter of someone picking up a phone that's ringing incessantly. It's not a software problem, it's not an "industry" problem, it's a simple people problem: no one is answering the phone. Someone in sales was finally able to track things down and get things resolved. Kudos to that sales person. But what it tells us is that McGovern it disorganized and poorly managed and, as such, does not inspire the confidence needed to justify considering them for either future service or purchases. There are plenty of auto dealerships out there: many are tripping over each other to get our and anyone else's business. McGovenr has demonstrated they're not one of them.

Jul 12, 2024 -

dpierce responded

By the way, our last response to this thread took place on 7/12/24 at 4:39PM EDT, yet it's marked as being sent on 7/12/24 at 8:39PM. Unless we are somewhere magically in the Azores and don't realize it yet, THIS is a software problem, and a trivial one to fix, at that. Yet another chink in the confidence armor.

Jul 15, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hello Dpierce, Thank you for your updated review. We appreciate you taking the time to voice out your concerns and experience at Mcgovern. We will use your feedback as an opportunity to train our staff to better handle situations like the one you mentioned and improve our process and experience for our customers. Thank you.

June 28, 2024

Wilson is amazing , no hard sell, super chill and helpful when purchasing my hybrid dodge! Explained the charging system and warranty thoroughly. Even got back to me when he was on vacation! More

by Kari
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
N/a
Jun 30, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Kari, we're delighted to hear Wilson provided such a helpful and relaxed experience at McGovern Chrysler Jeep Dodge Ram Newton. Thanks for sharing your positive feedback! Enjoy your new hybrid Dodge!

June 07, 2024

This place is the best! Prompt service on repairs. All the techs are friendly and very knowledgeable. I'd recommend McGovern for car sales and repairs. More

by walazek12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Walazek
Jun 10, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for the glowing review! We're delighted to hear you had a great experience with our team at McGovern Chrysler Jeep Dodge Ram Newton. We appreciate your recommendation!

June 05, 2024

Grayson was professional and very helpful. He wasn’t pushy which I appreciated, but corresponded appropriately. More

by juliefox004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grayson Illouz
Jun 05, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience! We're glad to hear Grayson provided professional and helpful service at McGovern Chrysler Jeep Dodge Ram Newton. We appreciate your feedback, Julie!

May 31, 2024

McGovern Auto Group ordered me the car I wanted, sold me the extended warranty I asked for, and briefed me thoroughly on the new technology before I drove the car off the lot. More

by james.mcloughlin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Quero
May 31, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

James, we're delighted to hear that you had a great experience with McGovern Chrysler Jeep Dodge Ram Newton! Enjoy your new car and thank you for choosing us!

May 08, 2024

Great attentive dealership with good mechanics. Get you in and out quick. I go to them for everything. More

by scottwentzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and Ryan.
May 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Scott, we're glad to know you had a positive experience at McGovern Chrysler Jeep Dodge Ram Newton. Our team appreciates your trust in us for all of your vehicle needs!

April 22, 2024

ABSOLUTELY NOT, NEVER AGAIN! I was highly disrespected and got major attitude from the service advisors. If I could give them 0 stars, I would! If you are planning to go in More

by Maria C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rahul
Apr 24, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Maria, thank you for leaving a review - we appreciate your feedback. Here at McGovern Jeep, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. At your earliest convenience, please reach out to our General Manager, Frank Real at 617-454-2946 or via email: freal@mcgovernauto.com. Thank you.

March 11, 2024

As always, the service department here is excellent. Very friendly, they get the job done and very reasonably priced. Special shout out to Daniel Brouillard and Rahul Sharma for making it an easy drop More

by Rattaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard and Rahul Sharma
Mar 11, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We're glad to know our service department at McGovern Chrysler Jeep Dodge Ram Newton met your expectations! Special thanks for recognizing Daniel and Rahul, we'll make sure they get the praise. We appreciate you choosing us for your automotive needs!

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