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McGovern Chrysler Jeep Dodge Ram

Newton, MA

4.7
712 Reviews

777 Washington St

Newton, MA

02460

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712 Reviews of McGovern Chrysler Jeep Dodge Ram

February 26, 2024

I felt very disrespected as a customer, especially after I declined to have work done because I felt costs were way too high. Also, felt like there was a lot of price gouging going on. They recommended one More

by SherylFitz
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Pham
Mar 01, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Sheryl, thank you for leaving a review. Here at Mcgovern Jeep we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would like to get a better understanding of what may have happened. At your earliest convenience, please reach out to our General Manager, Frank Real, at 617-454-2946 or via email: freal@mcgovernauto.com. Thank you.

February 17, 2024

Work was done in a timely manner and they also offered pick up and delivery service More

by dino.dethomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Fouyolle
Feb 19, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks so much for stopping in and leaving McGovern Chrysler Jeep Dodge Ram Newton a five-star review! We are pleased to know our team provided quick and efficient service.

January 29, 2024

I cannot say enough good things about this dealership. Wilson Stephens & Tom Cullinan were awesome to deal with when I bought my Grand Cherokee Summit. And the service provided by Juan Flores and his te More

by Dburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Flores, Wilson Stephens, Tom Cullinan
Jan 29, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We're elated to know that Wilson, Tom, and Juan have made your experience working with McGovern Chrysler Jeep Dodge Ram Newton so noteworthy! Safe travels in your Grand Cherokee Summit - see you at your next service!

January 26, 2024

Loan was great to work with! She was pleasant and extremely helpful. Thank you Loan. More

by richardcarver02459
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one else
January 25, 2024

Very helpful and up front. Erica and Grayson were very easy to work with and not pushy at all. More

by Nick C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grayson, Erica
Jan 25, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Nick, thanks so much for the five-star review of McGovern Chrysler Jeep Dodge Ram Newton! It's great to hear that Erica and Grayson were upfront and helpful throughout the buying process. Enjoy the ride!

January 12, 2024

The dealership is very good for servicing my jeep. They always do a good job except the service is too expensive.. More

by sakinfolarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard
Jan 12, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We appreciate your feedback and are glad to know you're satisfied with the quality of our service at McGovern Chrysler Jeep Dodge Ram Newton. We understand concerns about cost, but please rest assured we aim for competitive pricing while maintaining high standards. Thanks again!

January 11, 2024

Their customer service is severely lacking. I have personally witnessed certain employees being selective with who they treat well and who they don’t. I wouldn’t reccomend this place to anyone More

by Vehicleowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Jan 16, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Katie, thank you for leaving a review, we appreciate your feedback. Here at Mcgovern Jeep, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. I know you spoke to Kevin and we were able to fix the issue with the radio during your last visit. If there is anything else we can do to turn the experience around please reach out to me at your earliest convenience, I can be contacted at 617-454-2946 or via email: freal@mcgovernauto.com. Thank you. Frank Real General Manager

January 09, 2024

Nice salesperson, great service! I had very nice experience buying my jeep.The salesman was very knowledgeable and made everything easy purchasing my first Jeep. More

by Ihorovitz13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jash
Jan 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We're delighted to know you had a great experience buying your first Jeep from us at McGovern Chrysler Jeep Dodge Ram Newton. Thanks for the review and enjoy your new ride!

November 30, 2023

Have been a customer for years. ....excellent service! Never disappointed. Service technician Loan Pham is the best....she's always knowledgeable and trustworthy. More

by bbugati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Nov 30, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

We're so glad to know you've been with us for years and continue to enjoy our service at McGovern Chrysler Jeep Dodge Ram Newton. We'll pass your compliments on to Loan Pham, she's indeed a gem in our team! Thanks for the review!

November 28, 2023

Brought the Jeep in for a coolant flush and paid approx $175. Left and smelled coolant for a few weeks before bringing it in for a redux. The car was NOT leaking coolant prior to the flush. After service l More

by Never Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Dec 08, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

We are sorry to hear you did not have the best experience with us. Here at McGovern Chrysler Jeep Dodge Ram of Newton, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our General Manager Frank Real at 617-454-2952, or via email:freal@mcgovernauto.com. Thank you.

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