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McGovern Chrysler Jeep Dodge Ram

Newton, MA

4.7
712 Reviews

777 Washington St

Newton, MA

02460

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712 Reviews of McGovern Chrysler Jeep Dodge Ram

September 09, 2024

A very clean, professional and courteous service department! Service associate Dan was very knowledgeable on the few questions I asked! More

by Steveo131@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Sep 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for the great feedback! We're glad to hear Dan and our service team at McGovern Chrysler Jeep Dodge Ram Newton provided you with a clean, professional, and courteous experience. We appreciate your support!

September 08, 2024

Daniel he provided excellent advised and service very fast and good . I will come back again More

by ricklam72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard
Sep 10, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for reviewing McGovern Chrysler Jeep Dodge Ram Newton! It was so kind of you to share your experience.

September 07, 2024

Quick, efficient, knowledgeable, friendly service. Carlos took care of my car needs with a smile. More

by gidgetrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 10, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with Carlos here at McGovern Chrysler Jeep Dodge Ram Newton! We hope to be of assistance in the future!

September 07, 2024

Service was quite efficient while I waited for my vehicle. Staff was very friendly and competent. Would service car here again. More

by Jeepcompass22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard
Sep 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for the great feedback! We're glad to hear our team at McGovern Chrysler Jeep Dodge Ram Newton provided efficient service and a friendly atmosphere. We look forward to serving your vehicle needs in the future!

September 05, 2024

Jim was very personable. It was not a high pressure environment. I knew what I wanted coming in and Jim was great at assisting me with that. More

by William Liang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NA
Sep 05, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

William, we're glad to hear Jim provided a comfortable and helpful experience at McGovern Chrysler Jeep Dodge Ram Newton. Thanks for sharing your feedback!

September 05, 2024

No, I didn't buy the car there. It's all warranty work. 2021 scat pack 1320. I had an appointment for 11:30am, January 22nd. The service advisor told me it wouldn't be seen till 4: More

by Robert
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rahul Sharma
Sep 13, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Robert, thank you for leaving a review. Here at Mcgovern Jeep, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. At your earliest convenience, please reach out to our General Manager, Frank Real, at 617-454-2946 or via email: freal@mcgovernauto.com. Thank you.

Sep 22, 2024 -

Robert responded

General Manager Frank Real, McGovern Chrysler Jeep Dodge Ram. I called you are not at your office. I left a voice message. I emailed you twice or three times, never got back to me. This is what you said to me. Here at Mcgovern Jeep, we value our customers and strive for a top-level customer experience. ( It seems like we missed the bar here and would love the opportunity to make it right ). At your earliest convenience, please reach out to our General Manager, Frank Real, at or via email. Thank you. You send me an email to buy a car and trade my in. Also send me email by a Dodge Durango.

Sep 22, 2024 -

Robert responded

This is the first email I sent to the general manager, Frank Real. No, I didn't buy the car there. It's all warranty work. 2021 scat pack 1320. I had an appointment for 11:30am, January 22nd. The service advisor told me it wouldn't be seen till 4:00pm. I made the appointment a week before. There was three or four cars ahead of me. Their service advisor said, he didn't have enough technicians. Some of them on vacation. There's a problem with my key fob. All of the buttons worked. When I put on the break, push the switch ignition. The key fob not detected. I call my service advisor 5:00 the same day. He asked me if the car could stay overnight. I said Yes. The service is called the that morning at 9:00. He says you take your car. I said, it should be in the mechanics Bay. I left the car there last night. I figured the mechanic is started on it right away. The service advisor told me he needed a couple days. He said, when I left he brought it in the garage. I believe he worked on my car for 2 hours. I don't think he work on the car 1 hour. I think the service advisor wasn't Honest with me. I'll let it go with that. I feel I was a nuisance to him, the service advisor. McGovern Chrysler Jeep Dodge Ram, always sends me an oil change voucher. You can get it this price. I had one car that oil changed. I had a cool off before, I wrote this review. Robert W

August 31, 2024

Super professional stuff! They really know what they doing and make the clients happy! Thank you gays! Special thanks for Brian! More

by edik
Recommend Dealer
Yes
Employees Worked With
Brian Quero
Sep 03, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Edik, we're delighted to hear that Brian and the team at McGovern Chrysler Jeep Dodge Ram Newton provided you with such a professional experience. Thanks for sharing your feedback!

August 16, 2024

Gary and the team were very professional and helpful. One of the best Jeep services experienced. More

by Ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Aug 19, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for choosing McGovern Chrysler Jeep Dodge Ram Newton for your service needs! We are glad that Gary and our team provide five-star care for your Jeep.

August 11, 2024

Can’t say enough about the staff at this dealership! My salesman, Wilson, is the nicest person who went above and beyond for me during the entire process of me getting into a new 2024 Jeep Sahara. From More

by Aktnpjc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Stephens/ Richard Legier / Zach (finance guy)
Aug 12, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for sharing such a detailed and positive review! We're delighted to hear that Wilson, Ricky, and Zach made your experience at McGovern Chrysler Jeep Dodge Ram Newton exceptional. Enjoy your new 2024 Jeep Sahara!

August 03, 2024

This was by far the most pleasant vehicle purchase I have ever made. Clayton, the salesman made everything seamless and completely changed my mindset on the car purchasing process. Also the “numbers” guys re More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton
Aug 05, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Ryan, we're delighted to hear that Clayton and the team at McGovern Chrysler Jeep Dodge Ram Newton made your car-buying experience so pleasant. Thanks for recommending us! Enjoy your new vehicle!

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