McGavock Nissan Lubbock

We bought the VIP service plan. Decided we couldn't use as we dont live in Lubbock. Contacted Adam in finace dept. many times by phone, text, email, etc. with no luck. It's been 12 weeks and no refund. Not as we dont live in Lubbock. Contacted Adam in finace dept. many times by phone, text, email, etc. with no luck. It's been 12 weeks and no refund. Not sure if I'll deal with McGavock again! Steve More

One of the best salesman (kendall Smith-Rodriguez) I have dealt with. Constantly checking to see how things were going. Worked extremely hard to see what we wanted in a vehicle and then found the car that dealt with. Constantly checking to see how things were going. Worked extremely hard to see what we wanted in a vehicle and then found the car that would work. More

Took vehicle in for check engine light on, I was told start 15 times. I had my husband take it back 2 days later, the service guy looked at Vin and told my husband it had recall. Fixed recall and check e start 15 times. I had my husband take it back 2 days later, the service guy looked at Vin and told my husband it had recall. Fixed recall and check engine, no problem. Full factory warranty on car. It should have been fixed first time. This is twice I've been told would been charge for a problem on car with full factory warranty. More

Amazing!!! Professional and treat you like family!! This is my 5th car I bought from McGavock Nissan and absolutely love the dealership, people, service, and available cars. I highly recommend this dealersh is my 5th car I bought from McGavock Nissan and absolutely love the dealership, people, service, and available cars. I highly recommend this dealership and Crystal Duncan if you are looking for a new car!!! More

Crystal Duncan was knowledgeable, friendly, and able to answer all of our questions. Paperwork was explained as were financing and special terms. This was our third Altima and Crystal made the purchase an answer all of our questions. Paperwork was explained as were financing and special terms. This was our third Altima and Crystal made the purchase an easy one. Thnx crystal More

They always treat me great here no matter the service needed or problem I’m bring the vehicular in for, which isn’t often, from those that write it up to the people that check you out. Thank Ya’ll. needed or problem I’m bring the vehicular in for, which isn’t often, from those that write it up to the people that check you out. Thank Ya’ll. More

Dishonest from day one. Calls not returned by 3 Dishonest from day one. Calls not returned by 3 employees. Was told it was ready to be picked up but when I got there neither the paperwork nor th Dishonest from day one. Calls not returned by 3 employees. Was told it was ready to be picked up but when I got there neither the paperwork nor the vehicle were ready and still dirty. Have to take it back next week to get done all the things that should already have been done. Checkout process was suppose to be in & out...was 3 hours. They offer no free perks and didn’t get the extra $300 I was promised. I would recommend using a different dealership if you want to be taken well care of. This one consistently overtalked and under performed. Update: vehicle been in shop more days than I have had it and when I went to pick it up...STiLL not ready (3 flat tires) and putting it back in shop next week. Tired of the run around from this dealership. :( More

This dealership was ready and willing to help as soon as we got there, helping with any questions we had and giving the best service to us. Very nice and respectful, overall a good experience we got there, helping with any questions we had and giving the best service to us. Very nice and respectful, overall a good experience More

McGavock went above and beyond to get me the car I wanted for a great price! Zach was so friendly and very easy to work with! Highly recommend getting your next Nissan from them. for a great price! Zach was so friendly and very easy to work with! Highly recommend getting your next Nissan from them. More

This dealership is enormous and clean. Will was warm, friendly, and went to any length to show what i desired. This was the quickest easiest transaction I have ever experienced. friendly, and went to any length to show what i desired. This was the quickest easiest transaction I have ever experienced. More