McDaniels Subaru of Columbia

Audio Unit Replaced The work was done very quickly and efficiently. It did not take as long as I though it would so I was very pleased! The dealership is first class and The work was done very quickly and efficiently. It did not take as long as I though it would so I was very pleased! The dealership is first class and the waiting room very comfortable. More

Showed a used Sabaru that was not detailed. How could you show a nasty Subaru with dog hair and etc., cash transaction would not talk wanted to put it on credit. Could not work with dealership. How could you show a nasty Subaru with dog hair and etc., cash transaction would not talk wanted to put it on credit. Could not work with dealership. Went else where and purchased a new truck paid cash, your loss! More

Unfriendly and overpriced As a Subaru owner, I went in today to buy another. I was met with unfriendliness, high end pressure tactics, over pricing on vehicles versus other de As a Subaru owner, I went in today to buy another. I was met with unfriendliness, high end pressure tactics, over pricing on vehicles versus other dealers, and lack of knowledge concerning inventory. I will buy another Subaru, but not from this dealer.. More

too bad I don’t have the option of giving a negative 👎 grade. I was a loyal customer until just recently when my check engine light came on. Immediately i called and Nik answered the phone at around 3/45p grade. I was a loyal customer until just recently when my check engine light came on. Immediately i called and Nik answered the phone at around 3/45pm he said that he is finishing his turner customer and then they close. I said i am a long term customer he doesn’t care and i have to come in tomorrow. About one hour later i complaint to Olivia and she said bring the car in. My luck I was greeted by Nik and again he had a nasty attitude against me again. I left the. At with Olivia and the next day she called to let me). Diagnosis was valve cover leaking timing belt leaking and at least two sensor one is a MAF sensor. I ask over and over again why didn’t No one notice that during my regular inspections. No one has given me a satisfactory answer. My gut feeling told me to get a second opinion I was recommended a garage o er in West Columbia and they said tMcDaniels inflated the hours and charged me for unnecessary work and replacements of parts. They run their diagnostic and found out the codes where incorrectly read. The valve cover leaked because the screws were loose. No leak was found on the timing bet cover and only one sensor had to be replaced which was the whole problem. The total repair cost with some additional work that I ask them to do was only $713.00 not $2,100. I never will go back to McDaniels Service Department. I was a loyal customer and I was taking for a ride. Oh by the way I forgot to mention they refused to allow the tow truck to pick up my car. Be very careful where you get your car maintained and repaired. Under NO circumstance would I recommend McDaniels Subaru. More

Classy outfit I had already decided to buy a new Impreza, and the process was entirely painless with full disclosure by all employees from sales to finance all the I had already decided to buy a new Impreza, and the process was entirely painless with full disclosure by all employees from sales to finance all the way. The vehicle I wanted actually had to be shipped in from another dealer, but that went well, too, with plenty of feedback. The dealership facilities themselves are very pleasant. At first I thought the location was a bit far out of town, but being just off I-77 proved it to be no problem at all. The car turned out to have a weak AC unit (undercharged at the factory), so I had to bring it in for service only 6 weeks after purchase - when the weather started to warm - but the service was quick and friendly. I More

First car buying experience was a dream! I can’t say enough good things about this dealership. I’ve been looking for a Subaru Outback for a bit and as soon as I walked into McDaniels Subaru i I can’t say enough good things about this dealership. I’ve been looking for a Subaru Outback for a bit and as soon as I walked into McDaniels Subaru in Columbia and met Qiana I knew that I had come to the right place! She was transparent and honest throughout the whole experience and matched me with the PERFECT car. She’s is amazing and I can’t recommend her enough! More

10,000 Mile check-up and oil change The service at McDaniels is very professional and and relaxing, the waiting area is large and comfortable. The staff keeps you informed as to wait ti The service at McDaniels is very professional and and relaxing, the waiting area is large and comfortable. The staff keeps you informed as to wait time and progress of the service. We would not consider using another source for our service. More

Awesome Ms. Lin Gregg was very professional as well as the other staff at the dealership. My husband loves his 2019 Subaru Outback, I recommend this dealershi Ms. Lin Gregg was very professional as well as the other staff at the dealership. My husband loves his 2019 Subaru Outback, I recommend this dealership to everyone. More

Mcdaniels VW Experience I just recently traded my old VW for the 2019 VW Tiguan and i love it. My salesman Darryl Walker was very helpful. When it came time for us to trade i I just recently traded my old VW for the 2019 VW Tiguan and i love it. My salesman Darryl Walker was very helpful. When it came time for us to trade it in he was working really hard to get my into the car i wanted for the price i wanted. A very nice guy and very knowledgeable. By far one of my best interactions with a salesmen. More

Stressful and frustrating 2- Times that I know of they did not refill my oil all the way after both oil changes. First time I found out while checking my oil while refueling, i 2- Times that I know of they did not refill my oil all the way after both oil changes. First time I found out while checking my oil while refueling, it was down 2-quarts. Second time I found out after checking my oil after arriving home from an oil change, it was down by one quart. So who knows how many other times they did not refill my oil when changing it. Another problem is the service manager is hard to reach and doesn’t keep promises to help you. Also the service department has a huge communication problem, one person doesn’t relay messages to the other. Also, I call ahead,, two days ahead for a service appointment to discuss service and when I get there for my appointment the service advisor doesn’t have a clue why I’m there and who I am, it’s like I never called at all. Also, the service manager was supposed to relay information to the service advisor concerning my appointment and never did and wasn’t anywhere to be found during that appointment. I was so frustrated throughout my appointment and really upset when I got home to find out I had to add a quart of oil after just having my oil changed. My car does not burn or leak oil. I am still too frustrated to talk with them about these issues and a few others. I just feel whatever I say will not sink in and they just don’t care. Lastly, they know I’m upset. Because of my reviews and want me to call them when if they really care about customer satisfaction they would reach out to me. More