McDaniels Subaru of Columbia

My wife and I could not be more pleased with the entire purchasing experience at McDaniels. Each time we visited we were met by a very friendly, helpful staff. This was not the normal pressure sales expe purchasing experience at McDaniels. Each time we visited we were met by a very friendly, helpful staff. This was not the normal pressure sales experience I have had in the past at other dealerships. This was by far the best vehicle purchase experience I have ever had. More

Nice facility with helpful staff. Service managers seems to really care about customer satisfaction. No follow up from sales staff. Service managers seems to really care about customer satisfaction. No follow up from sales staff. More

Abel was a great sales person to work with. He was very helpful and never pushy. We bought a 2019 and a 2021 Outback from him. He was very helpful and never pushy. We bought a 2019 and a 2021 Outback from him. More

Worked with Angel Mestey. If you need excellent service and care, go see Mr. Angel Mestey. He will make sure that you will get the car you want at the price you need. Thanks Angel and care, go see Mr. Angel Mestey. He will make sure that you will get the car you want at the price you need. Thanks Angel More

These guys sold me a brand new Subaru with a loose passenger seat and then refused to get me in for service to fix the problem, Don't waste your time buying from this dealer. They could care less abou passenger seat and then refused to get me in for service to fix the problem, Don't waste your time buying from this dealer. They could care less about their customers! More

Absolutely the best car buying experience of my entire life! Completely painless. McDaniels needs to teach a class on how to do it to other dealerships in Columbia!!!!! life! Completely painless. McDaniels needs to teach a class on how to do it to other dealerships in Columbia!!!!! More

McDaniels Subaru provides excellent service. Estimated wait time was correct. Respectful, informative customer service. Covid protocols in place and enforced. Would strongly recommend to others. wait time was correct. Respectful, informative customer service. Covid protocols in place and enforced. Would strongly recommend to others. More

They were amazing, went above and beyond in the sale of my WRX. Everything from transferring my car from Augusta to holding it for me a few days, they kept it inside for me and just made us feel so importa my WRX. Everything from transferring my car from Augusta to holding it for me a few days, they kept it inside for me and just made us feel so important to them. Truly are amazing employees. Our sales agent made us feel so comfortable and that we were important to him and the business also! More

We recently purchased a Subaru Forester and had a fantastic experience! My salesman was Leo. He was great and very informative . I didn’t feel like I was pressured at all which made for a relaxing fantastic experience! My salesman was Leo. He was great and very informative . I didn’t feel like I was pressured at all which made for a relaxing experience. The dealership really cares about their clients and you feel it. More

Poor communication, they missed out on a sale. My wife and I were looking to upgrade our vehicle with a baby on the way with a low-mileage used Subaru. My wife and MIL went to McDaniels around July My wife and I were looking to upgrade our vehicle with a baby on the way with a low-mileage used Subaru. My wife and MIL went to McDaniels around July 2019 and was shown several new and used models from a car salesman (I did not catch his name; will refer to as Salesman A). They had a great experience and left with a Forester in mind. I returned with my wife a few weeks later and when we asked for Salesman A we were told "he didn't last long" and were assigned James Harper instead. Mr. Harper was kind and very knowledgeable about the cars. However he kept insisting we try out features even though we were both familiar with them already. We had told him we were not interested in test driving, because again we had both driven one within the last 3 months, but he insisted. It was no harm, just aggravating. Since we were looking for a used Forester, to which they didn't have any on the lot that day, Mr. Harper took down both of our phone numbers and emails on the sheet of our photocopied licenses. He said he would call us as soon as something came in. Thus began 12 weeks of me actively trying to contact him about cars listed on their online inventory and getting little to no response. At least 15 attempts of me contacting him to inquire about a vehicle and 4-6 vehicles that fit our budget. One of the more frustrating "cars that got away" was one that exactly fit what we wanted. It was just listed online (I checked it daily) and I contacted him immediately. I left a message at 1:30pm. I left another message at 3:15pm. No call backs even though the person answering said he was walking around. I finally got a hold of him the next morning at 9am and he says "oh that car might be available or someone just got it". Confused, I said "please let me know immediately as I am very interested." I called him back at 5:30pm and he said "oh yeah, it had been on our lot for two weeks and someone just came in and grabbed it" I replied "if it was there for two weeks, why didn't you tell me?". Mr. Harper replied "oh oh I didn't mean that, it has not been available for that long or I would have definitely called you". After being led in circles for months, I reached out to the Subaru dealership in Spartanburg and drove up two days later to purchase a car in October of 2019. I never informed Mr. Harper that we had purchased and he still has not contacted me. More