McCarthy-Morse Chevrolet

UPDATE TO COMPLAINT AND REVIEW - DECEMBER 7 2012 UPDATE TO COMPLAINT AND REVIEW - DECEMBER 7 2012 McCarthy Morse Chevrolet, did step up and do the right thing and cover the repairs at no cost to me. UPDATE TO COMPLAINT AND REVIEW - DECEMBER 7 2012 McCarthy Morse Chevrolet, did step up and do the right thing and cover the repairs at no cost to me. I am hopeful that it was done correctly, so far so good but we will see what the winter brings. I thank them for taking care of this but at this particular time I still have no intentions of buying another Chevy/GM product. I originally gave a 1 as a review but have changed my experience to OK. I have a 2005 Chevy Trailblazer that I purchased brand new from Morse Chevrolet (now McCarthy Morse). In October 2011, I had to have the upper liftgate trim and third brake light assembly replaced. These 2 pieces blew off my vehicle into traffic, so it was taken in for repair. McCarthy Morse charged me $723 to replace the parts on 10/22/11. On 6/18/12, my husband was driving home and these same 2 pieces (trim and brake light) blew off again. I called the dealership the next morning and spoke with a Service Advisor who talked to Ken Kistner and was told they needed to see the vehicle before any determination was made because that piece could not just blow off. I took the vehile in on 6/19 to be looked at on 6/20 and did not hear anything until 3:30 in the afternoon after 3 phone calls made by me to the service department. I was told the that the part was broken by me in some way so they would not be able to cover the repair and it would cost me another $670+. This part is on the top of my vehicle so if I broke it shouldn't there be more damage to the vehicle? I asked how did he know I broke it and that it wasn't a defective part and was told that if it was defective there would be more issues. If you search the internet, you can find that this is a known problem with this vehicle and for other GM vehicles from 2002-2006. I have also found reference to a service bulletin from GM that references this problem but have not been able to obtain a copy. I did call Chevy/GM directly and after a week, they finally decided to back the dealership and not the customer so I will never purchase another GM product if that's the way they want to be. More

Showed up at dealership to have the alloy wheel repair guy fix two wheels on my 2007 Magnum. Saw a 2008 magnum on the lot and inquired as to the price for comparison to my 2007. Met with salesman and he p guy fix two wheels on my 2007 Magnum. Saw a 2008 magnum on the lot and inquired as to the price for comparison to my 2007. Met with salesman and he put together a good trade offer and less than one hour bought the 2008 off the lot. One error that I am upset about. The 2008 needed a new lug nut cover. When investigating I discovered that the wrong lug nuts were on the car and had to spend $80 to replace them. Your dealership would have been in serious trouble when the bad lug nuts would have worn through the wheel covers and ruined the wheels and brakes. I would like a refund for the bad lug nuts which was a safety issue as well. Robert Nederman 913-515-5515 More

Everyone at the dealership was very helpful in getting us into a car that was within our price range and helped us get into a vehichle with the options we were looking for. We also felt they went the extra into a car that was within our price range and helped us get into a vehichle with the options we were looking for. We also felt they went the extra step to get the rebates and service. We also appreciate the followup phone calls to see if we had any questions or concerns on our new vehicle. I definately would recommend this dealership to friends and family. More

My husband and I worked with Clarence Tisdale in finding a new vehicle. I knew what model I was interested in and was approached by Clarence with a smile and enthusiasm to help with our purchase. My daughte a new vehicle. I knew what model I was interested in and was approached by Clarence with a smile and enthusiasm to help with our purchase. My daughter and I test drove the Equinox, which was the vehicle of choice. I was very pleased with the suv and Clarence told us all about the car, however they didn t have the exact model we were looking for or color. He was more than happy to extend a search for us and found exactly what we wanted. He kept us informed of the situation and once the car was located we had the vehicle in a short amount of time. And it is perfect. We love it just as much as we love the dealership and Clarence. We have bought the majority of our vehicles with Morse and we have been very pleased with the expertise and kindness that we experience while at Morse. We take our cars to the service department and have always been very pleased with Dean and his crew. We are very happy with our new vehicle and as always will continue to make Morse Chevrolet our top dealership as well as their service department. Clarence is top-notch and we would buy another vehicle from him in a minute. He is very respectful and personable. We would also like to thank Chris, the financial guru. Respectfully, Bob and Karen Jacquinot More

I recently purchased a 2011 Equinox from McCarthy-Morse to replace my 2006 model, which was also purchased here. I so loved my 2006, but wanted the new 4-cylinder version since my work commute had increase to replace my 2006 model, which was also purchased here. I so loved my 2006, but wanted the new 4-cylinder version since my work commute had increased from 8 to 40 miles daily. I have always worked with Bill Higgins in the service department for my routine maintenance (and the 2006 model NEVER required anything but that) and asked him to recommend a sales person to work with. Bill suggested Mark Welch. I called Mark and had an appointment set up the same day. Mark had the model I was interesed in ready for a test drive and did a wonderful job of explaining all the features. As it turned out, I wasn't wild about the color so Mark suggested another model on the lot with almost exactly the same features, at a price $1,500 lower (when does that happen?!?). I'd done my homework and had a price range in mind for what I was willing to trade for. Within 15 minutes, we came to an agreement on price and I was off to financing, another straight-forward experience, none of the "what can you afford for a payment" questions that attempt to hide interest rates that so many dealers are famous for. The next day I picked up the new Equinox and Mark acted like he had all the time in the world to explain all its wonderful features. Randy Arnold made sure I was familiar with the audio, Bluetooth and Onstar programming and operations. Chevrolet has really done a marvelous job of upgrading these cross-overs! I couldn't be more pleased with this purchase. I consider myself to be a loyal customer, when it's warranted. And McCarthy-Morse definitely has earned my loyalty. Their service department is second to none and they make buying a new vehicle (which can sometimes be a very tramatic experience) pleasant. I have recommended this dealership to many friends and can't imagine taking my business anywhere else. Kathy Gabhart More

We had the opportunity to work with Nathan Dubose and Randy Arnold at Morse Chevrolet. They treated us in a friendly manner and with a great amount of respect. I would definitely recommend them to anyone Randy Arnold at Morse Chevrolet. They treated us in a friendly manner and with a great amount of respect. I would definitely recommend them to anyone looking to purchase or lease a vehicle. After we purchased the vehicle they went over it with us to make sure that we were comfortable with all of the equipment before we drove off of the lot. They did an excellent job of assisting us with any question that we asked them. More

We had a great experience purchasing our new vehicle from McCarthy-Morse Chevrolet. Gary was the best sales person that you could ask for. We got to the dealership at 4:00 in the afternoon and left by 7:00 McCarthy-Morse Chevrolet. Gary was the best sales person that you could ask for. We got to the dealership at 4:00 in the afternoon and left by 7:00 having purchased a new vehicle. I am sure that we will purchase other vehicles from McCarthy-Morse in the future. I even brought my Malibu back and had my phone programmed to the car. I can't say enough wonderful things about Gary and this dealership. I am loving my Malibu! More

While my contact was mainly with Gary Cooke all the personel in the dealership were curteous, helpful and willing to look for answers for me. Every step of my experience with McCarthy-Morse Chevro personel in the dealership were curteous, helpful and willing to look for answers for me. Every step of my experience with McCarthy-Morse Chevrolet was excellent from my first introduction to Gary my salesman, on through the process of test driving, purchasing and ordering and then procuring the exact car I ordered after a stall in production. I had excellent orientation at time of delivery, and follow up calls to check on my satisfaction and the office staff handled my paperwork in a very timely and cuteous manner. All the reviews are right: the Equinox is a great vehicle. It handles excellent on the road, with a very comfortable placement of the controls, beautiful appointments, and safety features. I can qualify this statement by saying I have had many years of driving all types of vehicles including antique cars. I also went through a process of driving all the major brands before purchasing the Equinox. In my experience of driving the major brands at different dealerships none of them came up to par with McCarthy-Morse Chevrolet. More