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McCarthy-Morse Chevrolet

Overland Park, KS

4.4
385 Reviews

9201 Metcalf Avenue

Overland Park, KS

66212

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385 Reviews of McCarthy-Morse Chevrolet

October 02, 2013

Erik was straight forward and very personal. He found the perfect car for me! A reliable used vehicle at a great price for my son. I recommend him to all of my friends! More

by Stephaniebueneman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Fish
Oct 02, 2013 -

McCarthy-Morse Chevrolet responded

We want to sincerely thank you for your recent review of McCarthy-Morse Chevrolet. It makes us very happy that Erik was able to assist you and the he helped you to find the right vehicle for your son. We want to continue to serve you in the future, so always, if you or your son have any questions regarding your vehicle, please let us know. Thank you again.

October 02, 2013

It was great working with Erik and he made getting a new vehicle very seamless. It was nice to be able to know what I could choose from with the cars. Also, it was great working with the Finance manager an More

by monicabyrnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Fish
Oct 07, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your rating here on DealerRater.com. We are very happy that you had a positive experience and that working with Erik made your car buying experience enjoyable. Thank you again. Remember, if you ever have any questions about your new vehicle, please don't hesitate to contact us.

September 27, 2013

Terrible. Promised 2 years of oil change, then quietly changed deal in paperwork. They are liars and fairly rude. Go elsewhere if you want honesty. More

by fatkid01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
all of them
Oct 21, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your recent review and I'm truly sorry that you felt your experience with us was not a positive one. I tried to reach out to you in an attempt to work on these issues with you, but you refused my assistance, which is something that pains me greatly. I was able to look into some things regarding the issues you talked about. During the finance process, you did sign 3 forms that clearly stated that the Certified Warranty was being waived in lieu of a different extended warranty package. Our procedures are designed so that the entire purchase process is transparent. We never want to have an incident where our integrity comes into question. I'm still wanting to work with you in hopes that we can come to some type of resolution regarding your matter and my door is always open to hearing from you and I hope that you take me up on my offer. I can't promise anything with the exception of that I will do my best to turn your negative experience into a positive one. Thank you again for your purchase and I do hope that I hear from you.

July 28, 2013

I submitted a request for a test drive on a 2013 Chevrolet Cruze online one evening and the next morning was contacted by email and phone by Nate Dubose, who confirmed my request and made sure he ha More

by jmhill226
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Dubose, Jacob Witt, Chris Savell
Sep 19, 2013 -

McCarthy-Morse Chevrolet responded

I just wanted to take a moment to thank you for your recent review of our dealership. We are very happy that you had a great experience with us. Just remember, our service doesn't end after you've driven off the lot. Always remember, if you have any questions about your new vehicle, please feel free to contact us. Thank you again.

July 22, 2013

No respect was given to me. He could not answer most of the questions I asked and when he did they were very evasive and broad. Refused to come down on any listed prices stating "if we come down on any of More

by RonnieRobinett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Dubose
Sep 19, 2013 -

McCarthy-Morse Chevrolet responded

Thank you for your recent review of our dealership. I'm sad to have read that you didn't have a positive experience. I did some checking regarding your visit and wanted to see if I have my facts correct. You came in about our Mitsubishi Eclipse that I'm guessing you found on the Internet. After looking over the vehicle you came inside and gave us an offer of $8,500 that Nate took to our Used Vehicle Manager who after review declined your offer. You referenced a similar vehicle from another location which showed a retail price of approximately $8,700, but after looking over this vehicle online, it was found that that vehicle had substantially more miles on it than our did. What kind of questions did you have about the Eclipse? What was he not able to answer for you? We check the internet every day to ensure that our pricing is the lowest on like make, model, year vehicles with comparible mileage. Based upon the mileage difference between the two vehicles, we just couldn't match or come close to that price. I don't want you to walk away having a negative experience. Sometimes we just can't get to a price a customer wants which is just part of doing business. I extended an invitation for you to contact me, but never received a response. I realize there isn't much that I can do to make your experience better, but I would have liked the opportunity to at least try to show you that our customers are important. Thank you for your time

March 11, 2013

I traded in my 2009 Dodge Ram Pickup for a 2010 Malibu. Very good experience with Stephen Salazar, Randy Crowell and Mitch Morse. Also Rany Arnold was very helpful in teaching me the tech in the vehicle. More

by JohnnySewell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Arnold, Stephen Salazar, Randy Crowell
Mar 11, 2013 -

McCarthy-Morse Chevrolet responded

Thank you so much for your comments. We are all very happy that we could assist you. Just remember, if you ever have any questions about your vehicle, please feel free to contact us. Thanks again and enjoy your Malibu...

February 19, 2013

Our salesman said we could give them $500 to hold a car for 2 days till Saturday when we could pick it up. THEY SOLD IT TO SOMEBODY ELSE without even calling us to let us know or give us a chance to pick i More

by MDeSmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 04, 2013 -

McCarthy-Morse Chevrolet responded

First, I wanted to thank you for your review, even though it was negative, it is important to us that we not just know when we do well, but when we do something that isn't up to a customer's expectations as well. In regards to your issue, all I can really do is apologize that the vehicle you wanted was sold to someone else. As I explained to you before, our company policy prohibits us from accepting "hold" deposits on vehicles, that is why we didn't accept a deposit from you. When we sold the vehicle, we did it with no intention of harming you in any way. We were just conducting business. In regards to you not being contacted, your sales person was not at work the day the vehicle was sold, and there were no notes in the file that indicated you wished to be contacted. It sincerely pains me that you feel you were mistreated. We've been in business for a long time, since 1928 to be precise, and I believe that the biggest reason we've been around that long is due solely to how we treat our customers. I again sincerely apologize that you were not able to purchase the vehicle you chose and I do hope that we can work together in the future on your next vehicle purchase. Again, thank you for your time.

November 20, 2012

Jake and Randy worked very hard to find a deal that I was happy with. This is the first new car that I have purchased after driving used cars for 10 years. I purchased a 2013 Chevy Sonic from them and was More

by nih883
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Arnold, Jacob Witt
Feb 19, 2013 -

McCarthy-Morse Chevrolet responded

I'm very glad that you had a positive experience here at McCarthy-Morse Chevrolet. Always remember, if you ever have any questions, please feel free to contact us. Thanks again.

November 16, 2012

If one of your apprehensions about buying a car is because you know car sales people and dealerships to be underhanded and shady then this place will only further that stereotype. They boast about the More

by Badchoicebetty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Dubose, Randy Crowell, Chris Lee
Dec 07, 2012 -

McCarthy-Morse Chevrolet responded

We sincerely apologize if you feel that you were not treated right. We've gone over everything that we did to the car to get it ready for retail. You've spoken to our Pre-Owned Sales Manager and was told to please bring the car in, let us take a look at it and get those issues fixed for you. This vehicle was in inventory for a little over 4 months. Most of which it sat on our lot. A vehicle sitting for that period of time will develop minor issues, much like the ones you described. We fixed the alignment problem for you and the hard starts should be fixed after you run a couple of tanks of gas through it. In regards to the 3 day return policy which is part of your GM Certified Warranty, all the paperwork you signed clearly states that you can return the vehicle and select another one if not satisfied. Our Pre-Owned Manager even offered to extend that a couple of days for you. We really do want to work with you. We want you to be happy with your purchase.

Feb 19, 2013 -

McCarthy-Morse Chevrolet responded

In our private messages, I tried to talk to you regarding General Motors Policy regarding the Certified 3 Day Exchange policy for vehicles. As I explained to you, our Pre-Owned Sales Manager even offered to extend that time frame for you by a couple of days so that you could bring your vehicle back and exchange it for something different, a vehicle more in line with what you wanted in the first place. Unfortunately, you chose not to take us up on our offer. If you have a problem, you are always more than welcome to bring it back in to us for repairs, because your vehicle is covered under a comprehensive Certified Warranty. We can't make any other promises in that regard because that would be a violation of GM Policy and Store Policy. I am sorry that you experienced problems with our Aveo after your purchase. The vehicle had been on our lot for some time, and most of the issues you were having were directly related to it being stationary on the lot for that period, but all of which were easily repairable. Again, I am truly sorry that you had a negative experience. It's not something that we want our customers to have.

November 07, 2012

Byron McDaniel helped us through a hit and run accident in a parking lot at a movie theater. Our car was hit and who ever hit it did over $6000.00 worth of damage to our car. They jumped a median and hit More

by russhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron McDaniel
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