Maxon Buick GMC

Terrible My "new" truck was picked up and driven from another dealership (in Connecticut), putting 76 miles on the car (I thought it would be delivered on a fl My "new" truck was picked up and driven from another dealership (in Connecticut), putting 76 miles on the car (I thought it would be delivered on a flatbed). Someone else drove my vehicle, before I did. Had I known that, I would've opted for a different model. The car also had extensive scratching on one side, which I asked to have buffed out, but the scratches are coming back again. There are even more scratches now than I had originally noticed. Lastly, the car was not cleaned when it was delivered to me. There are still pulled stickers and plastics all over the vehicle from the dealer. I ran my hand across the dashboard, and my hand turned black from the dust. This is completely unacceptable to me. It's actually pretty disgusting that a vehicle was delivered to a customer in this condition. I also noticed that they pulled my credit 4 different times, lowering my credit score from 805 to 790. The dealer also dated my contract for 02/28, when I only picked up the vehicle on 03/03/2018. I'm assuming they wanted to get my sale in before the end of the month for commission purposes. The finance manager also tried charging me for the first payment, arguing with me for about 15 minutes. I refused to let him win that argument, as I knew I had discussed this with the salesperson. He left the room to speak to the general manager and never returned. Instead, he sent the salesperson to tell me I was right. This was completely unprofessional. Not only did he try to get even more money from me, but he was wrong and then didn't even return to apologize. Later that evening, I examined the paperwork, and it stated that my down payment included the first month's payment. Either he was wrong or intentionally tried to get more money out of me; I'm sure this wasn't the 1st time. I wonder how many people fell for this. I also noticed something else on my paperwork--at the end of the lease, they want to charge me a $495 disposition fee, if I do not purchase another vehicle from the dealership when my lease expires. No other manufacturer, besides maybe Mercedes charges this fee. So instead of trying to win the customer's loyalty by providing excellent customer service and pricing, they try to gain your loyalty by imposing penalties... this just seems sick and twisted (GMC you are no Mercedes Benz). I'm not happy at all with my recent vehicle purchase. I've owned 3 Jeep Grand Cherokees before switching to another manufacturer, and I'm so sorry I did. I feel like I'm driving a Laredo, but I'm still paying for my old Overland. I got used to small luxuries that were available in my old Jeep and certain materials (the seats and the dashboard) that are just not present in the GMC Acadia. My brother put it best--this car looks and feels like a $30,000 car (the problem is that the MSRP is over $46,000). I feel like it's a base model, charging a premium price. For just over $47,000, I could've purchased another Jeep Grand Cherokee Overland and gotten premium materials and premium technology packages. My 2015 Overland had better technological features than this 2018 GMC Acadia model. This is the cheapest-looking and feeling vehicle I have ever purchased. With each passing day, I'm more and more disappointed with my purchase. I wish I would've gone with the Chevy Traverse, like my brother did; he's very happy. Or at least, I should have just stuck with another Jeep. At this point, I'm really thinking of turning in my vehicle, cutting my losses, and going back to a Jeep. I will never again purchase another GM vehicle, as their customer service over the phone is a joke. They basically told me they can't help me; I have deal directly with the dealer. Every time I try to contact a manger, they're always "busy" in a meeting or with clients. They have the salesman call me back. As this is a lease, I'm really not sure why a dealer would want a dissatisfied customer driving around THEIR vehicle for 3 years. I mean, I don't own this vehicle, and while I'm not going to purposely damage it, I'm definitely not going out of my way to upkeep it properly. More

I love my Buick Buick has been my dream car, Thank you Maxon and Jose for making the process of getting our Buick so easy, we were treated like family. They made this Buick has been my dream car, Thank you Maxon and Jose for making the process of getting our Buick so easy, we were treated like family. They made this process very smooth for us. Definitely worth driving from CT More

Rip off 80 you old lady My eighty-year-old mother took her car to Maxon GMC dealer 2301 22nd union, nj and they had her car for one week gave it back to her and it still had My eighty-year-old mother took her car to Maxon GMC dealer 2301 22nd union, nj and they had her car for one week gave it back to her and it still had the same problem they fixed three things that had nothing to do with the problem of her car and charged her $1,200 then they wouldn't even give her a toe to bring it back took it back second time and still did not find the problem told her she needed a battery charged her for the battery and 3rd time the car went down I hope holy xxxx on this dealership for what they have done More

Great service, go to Nick Russo!! Nick Russo is a great salesperson. If you’re looking for someone who actually LISTENS to you, look no further! He is honest and REAL; helpful & sincer Nick Russo is a great salesperson. If you’re looking for someone who actually LISTENS to you, look no further! He is honest and REAL; helpful & sincere. Also, FAST! I never had a long wait like you do at other dealerships. I may only get Buick’s moving forward so I don’t have to deal with any other salesperson ever! Go to NICK RUSSO! More

Exceeded all expectations! Nicholas was extremely knowledgeable and helpful throughout the entire process. Smooth, fast and easy experience from beginning to end. Unparalleled s Nicholas was extremely knowledgeable and helpful throughout the entire process. Smooth, fast and easy experience from beginning to end. Unparalleled service and care! THANK YOU!!!! More

Excellent service Mr. Gedeon was very thorough and worked quickly to get me into the vehicle i wanted at a comfortable monthly payment. He was pleasant, humorous and kn Mr. Gedeon was very thorough and worked quickly to get me into the vehicle i wanted at a comfortable monthly payment. He was pleasant, humorous and knowledgeable about the vehicle as well as incentives for competitive lease buyers, brand clubs, etc. I? would recommend family and friends to see him. It was an all around pleasant experience. More

Very good Gasped Gee Gedeon, was a wonderful, and excellent salesman. He was a pleasure to work with.I would recommend him to other people looking for a great Gasped Gee Gedeon, was a wonderful, and excellent salesman. He was a pleasure to work with.I would recommend him to other people looking for a great car and a great car experience More

Dreams and prayers do come true After battling breast cancer and loosing everything I didn’t think I could get my own car and start anew, but Gaspard (Gee) worked with me and prayed After battling breast cancer and loosing everything I didn’t think I could get my own car and start anew, but Gaspard (Gee) worked with me and prayed with me and told me “Mrs Wilson it’s gonna be ok” and it was. I am now walking/driving in my new testimony after breast cancer and I strongly feel with God and a wonderful salesman such as Gee, your dreams can and will come true. Thanks again and God bless I’m gonna send everyone I know to you from now on 🙏🏾🙌🏾 More

Wonderful Experience I have made three purchases in the past three years with my salesman “Gee” Gideon. First one car, then I decided to upgrade and make another purchase, I have made three purchases in the past three years with my salesman “Gee” Gideon. First one car, then I decided to upgrade and make another purchase, then my husband needed a new car and loved and wanted my car so I purchased another new one for me. Gee is so nice, he doesn’t even seem like a salesman except for his knowledge, of course. To my husband and me he is more like a good friend. Always listening to your needs and meeting all of them. And looking out for us in a very special and caring way. And ALWAYS willing to help with any questions or concerns about the cars. When we go to Buick and see Gee we always come out happy. That is why we keep coming back. More

Warranty bait and switch - stay away Was led to believe that my vehicle was still under warranty for the repairs that it needed by the Sales Manager prior to bringing the car in, only to Was led to believe that my vehicle was still under warranty for the repairs that it needed by the Sales Manager prior to bringing the car in, only to find out when I got there that the car was off warranty. What made matters worse was that he knew the year, make, model, VIN and mileage of the car when he told me to bring it in and even went so far as to prep it for the repair. Only then was I told that the warranty had expired; and, that it would cost over $500 to fix. What's more, they couldn't even keep their lies straight. After I was told by the Sales Adviser that the warranty expired because of the age of the vehicle, the Sales Manager told me that he believed the car was still under warranty because he originally thought the car had less mileage on it. As it turns out, the mileage was well within the warranty period. Needless to say, I took the car to my mechanic and was able to fix the problem for $255. More