Maximum Auto Search

Be sure to have your car checked out by an outside party! Buyers Beware! I was looking at a 2008 Clean CarFax vehicle that only had 20k miles on it. Even though the dealer said they conducted a 55 point ins Buyers Beware! I was looking at a 2008 Clean CarFax vehicle that only had 20k miles on it. Even though the dealer said they conducted a 55 point inspection, I decided to have the car independently inspected by a name brand dealer because the car was bought at auction in the Northeast US. Thank goodness I did the independent inspection as there was over $3,000 of work (obvious items like front differential leaks, battery condition, front headlight condensation which would lead to replacement, etc etc) that the car would need to get it to good shape. In addition, rust had bubbled on the undercarriage and was flacking off which set off more red flags for the future. This happened after I agreed in principal to pay a premium price which was above and beyond the Kelly Blue Book values (subject to independent inspection!!!). They wouldn't negotiate to anywhere near the high range of KBB values. I think this dealership is all about the last dollar they can get and are not interested in selling quality vehicles at fair prices. I did think the salesperson Drew had integrity (the only reason I gave the rating 2 stars) but he was overshadowed by the sales manager and the owner. More

Your their friend, then your not! I do not usually do this but yesterday I was treated worse than I have ever been treated by any business, especially a business that is hoping i drop I do not usually do this but yesterday I was treated worse than I have ever been treated by any business, especially a business that is hoping i drop $15k. My girlfriend and I came in to test drive a 2011 BMW X5. Up till now we had visited many dealerships test driving. We showed up at Maximum Auto knowing exactly what we were looking for at this point. We were so confident that we were going to want the car after the test drive if she liked it that we even got financing for this exact car ahead of time. On the test drive things were going good and I handed the salesman (Teddy) our pre-financing paperwork. He was very excited as you could guess and we proceeded with the test drive. When we got back we sat down and began filling out some initial paperwork, like the credit app for their shop. While we were waiting for the finance department to connect with our lender, the salesman came back and asked my girlfriend for her insurance. She told him she didn't have insurance because she no longer had a car due to an accident a couple months ago. This is why we are shopping for the new car. So he informed her she would need to have full coverage insurance on this car or another car for her to move forward with the finance guys. So we began searching for insurance. Like I said we came in here ready to buy this car. It was going to be the easiest sale that guy was going to get this month. Which I would think would be wanted seeing as i was listening to several salesman complaining to each other about making one sale over the last month and not getting very big paychecks as a result. Maybe keep that chat in the offices away from customers, but I digress. Like I was saying, we were ready to buy this car and starting trying to find her insurance. She called someone they recommended and I called my current agent. My guy told me that just adding her as a driver would not be enough to qualify her to drive the car off the lot that she would need to get her own insurance policy, rather than just being added as a driver to mine. So i asked him to run me some quotes. He did and i felt like they were a bit high and then she got her quotes from geico and they were a little lower but i felt like we could do better. At this point my cell is beeping at me about to die, I was getting hungry and they had all made it very clear we needed to get this insurance before moving on. They came by several times to see if we got the insurance yet and told us as soon you do then head on over to such and such office and we will proceed. I tell my girlfriend we should just go get some lunch and do this at home on a computer where we can do lots of quoting and get the best deal. She was worried the car would get sold and I assured her they wouldn't sell it under us like that, they will hold for us I am sure. So we stood up and they started coming over one at a time. Everything okay? They ask. We told them yeah but we are having a hard timing getting the insurance we want, that we are just going to do it from home and then head back in once we got the insurance we want. This is the very moment we went from being loved to being hated by this company. One guy would come up and ask why we needed to leave and what the problem was. I tried to tell him we were having some issues with insurance and we wanted to resolve them at home instead of their busy lobby. He then tells us hold on, I need to talk to someone. Then that person would come out and we would do the above routine over again. Eventually their are three salesmen around us trying to convince me to now go ahead and wait on insurance and sign paperwork with financing and worry about the insurance later. Ten minutes before this getting insurance was an absolute but the moment we wanted to walk out that door, with every intention of coming back they started singing a different song. This made me feel uneasy and I wasn't going to be pressured into anything. So I look at them all and i said, "| am going to go get insurance then I will come back and finish the deal. That is the order I am going to do it in period." The manager looks at me with the fakest smile and says okay, thanks. I said thank you and extended my hand out to shake his because I thought finally someone that realizes I am not trying to get out of buying this car. But instead he leaves me hanging like the schmuck that he looked like, so i grabbed my things left. Looked back and my girlfriend and told her their is no way we will ever come back here and give them our hard earned money after being treated like that. All because we wanted to shop for insurance at home instead of their lobby. They had a guaranteed sale and that moron of a sales manager threw it away for what? I am a regional sales manager in the area for a much bigger company then they will ever be and I could not imagine running my operation the way they did, just unbelievable. This is a buyer beware situation. Stay away. They don't even know how to treat people that come in with money and are ready to buy. I could only imagine what they would be like post sale. No I do not actually, I just have to go read any review site including this one to know exactly what they would be like after this sale. A nightmare. More

Go somewhere else Don’t buy a car from here. The only reason there are positive reviews is because the salesmen ask you to review them on google before you even leave t Don’t buy a car from here. The only reason there are positive reviews is because the salesmen ask you to review them on google before you even leave the store. Worst customer service I’ve ever dealt with from any company, car dealership or not. Check the yelp reviews, they’re more accurate. Service engine light came on the day I bought it. The 21 point inspection they boast about proves my idea that they are either severely incompetent or liars. I’m not sure which is worse. Since purchasing I was jerked around by the service department so bad that I have been going only through Kevin, the service manager. I assumed (again, incorrectly) that this would help with getting the work done, nope. I was told 8 days ago that the service writer was going to call the warranty company on Monday and that I would hear back yes or no by the end of the day. It’s now Sunday and Dan (the rudest one I’ve dealt with there) still hasn’t called me. Ladies, go somewhere else or pay your mechanic to come with you to do a 21 point inspection that you can trust because you can’t trust anything that any of them tell you. I always knew used car dealerships were slimy but I had no idea just how slimey. Hoping to have better luck with the better business bureau. More