Maui Toyota

Best Service Available I purchased my Echo 10 years ago and have been lucky to have Andrea as my advisor. Andrea has always made me feel as if I am more important than anyth I purchased my Echo 10 years ago and have been lucky to have Andrea as my advisor. Andrea has always made me feel as if I am more important than anything that is happening in an insanely busy environment. Like all relationships, business relationships are built on trust, and I have always felt reassured that my car problems will be attended to with Andréa as my advisor. Andrea has always checked on every single detail and double checked whenever there has been any doubt. Andrea has confided that she understands how people feel about their vehicles and that she takes the responsibility of helping very seriously. She has also said, that if I can make people feel good / safe about their vehicles at the end of the day I have done my job. Andrea has even given me her personal cell phone number to make sure that I can reach her when she goes to lunch. One time, she arranged my early bird ride to work before the shuttle was running. WHatever problem there is, Andrea has acted like a friend or sister to see me happy on my way. She is a person who consistently goes beyond what is required of her. More

attention to detail I was at Maui Toyota to get a new antenna. Andrea stopped me in the parking lot. She had seem a problem in my headlight. Long story short it was a rec I was at Maui Toyota to get a new antenna. Andrea stopped me in the parking lot. She had seem a problem in my headlight. Long story short it was a recall and the claim was filed just in time to make the warranty period. When I had the service performed they also were able to install my antenna without using one of the parts I had previously purchased and refunded me even though it was past the return period. Everyone was helpful and smiling. Great experience. More

A/C was not cooling. They recharged the coolant *before* noticing that the compressor was not running. So $200 wasted. Then they tried to diagnose the compressor problem. They kept calling back and askin noticing that the compressor was not running. So $200 wasted. Then they tried to diagnose the compressor problem. They kept calling back and asking (vaguely, once saying that they needed a "Hybrid technician", even though the problem was not in the hybrid drive system) if I could leave the car longer, without mentioning that they were charging for that "extra time" - which came to $550 more. Wanted to replace A/C Amplifier and Gateway ECU at total extra charge of $1800 parts + labor (about half for the Amplifier and half for the Gateway) with no guarantee that this would fix the problem. Based on the problem symptoms, the suspicion of the Gateway was unwarranted (because communication from touchscreen through Gateway to other functions was working). I got an A/C Amplifier on eBay for $50 and replaced it myself in less than an hour - and if the trim had already been off, which the service tech had already done, it would have been 10 minutes. So the amount they wanted to charge for the labor of replacing it was completely nuts. More

This is my 2nd Camry from Maui Toyota. Great car, and really great service. All the staff I have worked with are friendly and helpful really great service. All the staff I have worked with are friendly and helpful More

New car warranty problem. Part fell off of car and needed to be replaced. Ordered and replaced very quickly. Andrea was exceptional. Both with knowledge and courteousness. Very easty to work with. needed to be replaced. Ordered and replaced very quickly. Andrea was exceptional. Both with knowledge and courteousness. Very easty to work with. Great employee! More

Andrea is concise, patient and honest. always smiling and attentive. She is a wealth of knowledge and obviously enjoys her work. she's a keeper! attentive. She is a wealth of knowledge and obviously enjoys her work. she's a keeper! More

I have worked with Andrea several times and I can say easily she has been the best service person I have met. I have bought several Toyotas from Maui Toyota and have never been disappointed by the friend easily she has been the best service person I have met. I have bought several Toyotas from Maui Toyota and have never been disappointed by the friendly and helpful staff. Andrea has been very responsive and explained all the service and charges clearly so there has been no surprises. The work has been either on-time or even early which is greatly appreciated as my schedule can be tight. Andrea is a gem! More

My truck was taken in at the time specified, the gal who checked me in was very helpful, as I had a few questions that she answered to my satisfaction. Andrea called me to let me know that they found my bat checked me in was very helpful, as I had a few questions that she answered to my satisfaction. Andrea called me to let me know that they found my battery cable hanging and gave me a great price for fixing it, and did the work very quickly. My truck was ready when they said it would be, even with the extra work. This dealership was so helpful at payment time and had refreshments for us. More

Andrea has exceeded all of my expectations when servicing both of my vehicles. She has gone out of her way to accommodate me. I'm a customer for life! both of my vehicles. She has gone out of her way to accommodate me. I'm a customer for life! More

Elvis Aley made our contact with Maui Toyota extremely pleasant. He was knowledgeable and kept us well informed of the situation involving the trade in and sale of our new Prius V. It was a pleasure wor pleasant. He was knowledgeable and kept us well informed of the situation involving the trade in and sale of our new Prius V. It was a pleasure working with him and We would recommend him and Maui Toyota to anyone thinking of buying a new car. Don and Barbara Kennedy, Kihei, HI. More