Master Chevrolet Cadillac

Recall item No one acknowledged me for several minutes, walking around me. No one called when ready as they said they would. I called them several times, wad t No one acknowledged me for several minutes, walking around me. No one called when ready as they said they would. I called them several times, wad told it was ready but I couldn't pick it up since they didn't have paperwork yet. The next day someone called and wanted to know what I wanted. The service writer said he had left early the previous day. I was told he had "stepped out " and would call me. My aunt's car, she was left with no vehicle overnight for a one day repair. Lousy, smug customer service, I won't be back for repairs or new purchase and I live 4 miles away. More

Oil change They fit me in and completed the service in a reasonable amount of time. The only problem I had was that I had scheduled an appointment time online, b They fit me in and completed the service in a reasonable amount of time. The only problem I had was that I had scheduled an appointment time online, but they couldn't find it. Someone sent a reminder of the appointment and must have deleted it. The service bay team indicated this had happened several times before and did everything they could to fit me in as soon as they could. More

Trade-In Friendly atmosphere. No pressure to buy. Customer made several trips before decision was made. All questions were answered. Effort was made to mak Friendly atmosphere. No pressure to buy. Customer made several trips before decision was made. All questions were answered. Effort was made to make sure I was satisfied. Would not hesitate to recommend dealership to other potential buyers. More

Too expensive Cost is getting way too high. Then the wait was too long not sure that I will return when I can go somewhere else for much cheaper and less wait. Cost is getting way too high. Then the wait was too long not sure that I will return when I can go somewhere else for much cheaper and less wait. More

What's the purpose of scheduling an appointment. Scheduled a simple oil change for 9 a.m. arrived at 8:30 a.m. My car sat until 10 a.m. Took almost 2 hours before car was ready. $65 and half a day wa Scheduled a simple oil change for 9 a.m. arrived at 8:30 a.m. My car sat until 10 a.m. Took almost 2 hours before car was ready. $65 and half a day waisted. Third time this same thing happened. Next time, I'll do it myself and save $40 and 2 hours. More

Great Service!!! It is never a “good time” to have a flat tire but this week, it was no problem thanks to the guys at Master Chevrolet Cadillac! After finding the flat It is never a “good time” to have a flat tire but this week, it was no problem thanks to the guys at Master Chevrolet Cadillac! After finding the flat before leaving my driveway, I called Wayne Morgan and the rest was handled promptly and professionally. In a matter of a few hours, a dealership service vehicle was in my driveway, made my Tahoe “driveable” enough to get it to Aiken so the service department could fix my tire and check my others while performing other needed services and delivered back to my driveway ready to go! Thanks Master for being such a stellar dealership for sales and service! More

Service Department was very thorough! Excellent service as usual with Dustin and Vaughn. Both are professional, friendly and thorough. Kept us updated on repairs, and new findings that nee Excellent service as usual with Dustin and Vaughn. Both are professional, friendly and thorough. Kept us updated on repairs, and new findings that needed attention. More

My service was great I ain’t have a hard time getting what I needed done in a timely matter I would definitely go back for more help in the future I ain’t have a hard time getting what I needed done in a timely matter I would definitely go back for more help in the future More

Always pleased Great service & in a timely manner. Friendly staff! I Left my phone and they made sure it was back in my hands safely. Tabitha checked me out quickly Great service & in a timely manner. Friendly staff! I Left my phone and they made sure it was back in my hands safely. Tabitha checked me out quickly and efficiently. More

Long wait, oil change Had an appointment for oil change and tire rotation at 2 pm yesterday. Arrived early and checked in. At 4:25 was tired of waiting in the customer ar Had an appointment for oil change and tire rotation at 2 pm yesterday. Arrived early and checked in. At 4:25 was tired of waiting in the customer area and walked to the service desk. One rep there who was on the phone. Continued on outside and found my car in the pick up area. Back to the service desk and waited for the sole rep to get off the phone. Told him my car was outside. He looked through a stack of papers and found mine about 3rd down in the stack. Finally got out of there at 4:35. Over two and a half hours with an appointment? Can get probably equal service and lower cost at another site...which I will be doing in the future. Also when I checked in I asked if there was any maintaince service coming up based on mileage. Told that we’d go over that after he checked it out. Never heard anything about it and certainly I lost interest after waiting so long. More