Master Chevrolet Cadillac

Motor issues My motor had went out. Came here and was treated so kind while they replaced my engine. The day I came in they were backed up but they still immediat My motor had went out. Came here and was treated so kind while they replaced my engine. The day I came in they were backed up but they still immediately took care of me. More

Great experience Overall great experience from the time I stepped on the lot. Worked with a slew of different reps due to the timing that we went in to purchase. No ha Overall great experience from the time I stepped on the lot. Worked with a slew of different reps due to the timing that we went in to purchase. No hassling and painless negotiating. More

Leaking Transmission Fluid and Techical Service Bulletins Darin Moseley, Service Advisor, and the Service Technician determined the cause of a loss of fluid from the transmission and repaired it. In addition Darin Moseley, Service Advisor, and the Service Technician determined the cause of a loss of fluid from the transmission and repaired it. In addition, a routine service was performed and recommendations of two technical bulletins were implemented. A good and thorough job as normally provided at Master Chevrolet Cadillac. More

Very helpful sales staff. Josh was very helpful and patient with me as I went through the decision process of purchasing a new vehicle. I got a great deal and I love my new Ta Josh was very helpful and patient with me as I went through the decision process of purchasing a new vehicle. I got a great deal and I love my new Tahoe!!! More

Correct bill I had to have the bill corrected even though I had mentioned a coupon both when I made the appointment and when I checked in. I had to have the bill corrected even though I had mentioned a coupon both when I made the appointment and when I checked in. More

Master Chevilet Cadillac is very professional The dealership is the most professional dealership i have had in all my experiences in buying cars.. I have bought 11 vehicles in my time. The dealership is the most professional dealership i have had in all my experiences in buying cars.. I have bought 11 vehicles in my time. More

Wonderful experience purchasing our new vehicle Our sales guy Brandon Pennington was just the best. Very helpful. Answered all of our questions. He let us make our decision without being pushy . Gre Our sales guy Brandon Pennington was just the best. Very helpful. Answered all of our questions. He let us make our decision without being pushy . Greatest experience ever purchasing a new vehicle. More

Great Experience Great experience with these folks. Worked out the details over the phone and set up an appointment for the next morning to make the purchase. They wer Great experience with these folks. Worked out the details over the phone and set up an appointment for the next morning to make the purchase. They were ready for me and I was in and out in less than an hour with my new car. Thanks to Jason and Andrew, this was the best car buying experience I have ever had. More

A+ Customer Service We've been loyal customers of Masters for years. They take care of their customers like everyone is a personal friend. Highly recommend them. A+ We've been loyal customers of Masters for years. They take care of their customers like everyone is a personal friend. Highly recommend them. A+ More

Not above industry standard, mere fair Respectfully, I would like to have had a better experience this issue relates to a ready lift level kit and struts failing., their were many variables Respectfully, I would like to have had a better experience this issue relates to a ready lift level kit and struts failing., their were many variables during the whole process Vaugn did exceed when I had communication with him. I would recommend the service writers be more educated and detailed when trying to elaborate on issues with a vehicle this caused vast confusion and “blame game. What stood out were a few points. Justin did try to research other options via a place in California to obtain a part from. This was not a success. The company gave their recommendation how to fix the vehicle and this was ignored. * I contacted ready lift which gave the same information to re program the ride height- Trim height recalibration. When I contacted the dealership to tell them, they were not aware what I was talking about. * I contacted a GM at a Ford dealership spoke about my problem and he found within 4 minutes or less the recalibration. After going to the dealership talking to the service tech showing him a screenshot. Then him reading in his system, it was then found. He not sure of his name was more than willing to preform the recalibration. Price was another concern, I understand making sales numbers and profit but not at the expense when an item is not needed. I was told both struts needed to be replaced for 2k. When visiting the dealership and talking to a tech he told me one was fine might as well do both??? Seems dishonest from the front end to me. I am not one of negativity but what’s right is right and wrong is wrong. End result low satisfaction If whomever reading has further questions I will discuss. This also does not include anything about a radio problem going on that can’t be figured out for little over a year now. More