Master Chevrolet Cadillac

Annual service Promptly received the vehicle into the service department and provided a shuttle service while the vehicle was being serviced. Justin was a great Promptly received the vehicle into the service department and provided a shuttle service while the vehicle was being serviced. Justin was a great communicator. Very pleased with his customer oriented attitude. More

Great service Very friendly and polite, was told service would take 1-1 1/2 hours to complete. Took exactly that amount of time, in and out in a short period of tim Very friendly and polite, was told service would take 1-1 1/2 hours to complete. Took exactly that amount of time, in and out in a short period of time More

Service Manager Justin Hartley was superb in resolving our problem quickly as we were stranded during our travels. He was not only helpful but friendly and accommodat Justin Hartley was superb in resolving our problem quickly as we were stranded during our travels. He was not only helpful but friendly and accommodating. B.J. also did great work on putting the vehicle into driving condition. Thanks to both of them for getting us back home to Virginia safely. I would work with them any time, any place! More

Great on-line buying experience! I recently purchased a preowned vehicle from Masters Chevrolet Cadillac, which I found online. Brandon Pennington in sales coordinated every aspect o I recently purchased a preowned vehicle from Masters Chevrolet Cadillac, which I found online. Brandon Pennington in sales coordinated every aspect of the sale with professionalism and courtesy. He even arranged for me to be picked up at the airport and made sure all the paperwork was ready when I arrived to pick up the car. Although, my used car purchase was relatively modest, Brandon provided me with the same "red carpet" service one would expect if buying a new Cadillac! I could not be more please with my classic Jaguar and highly recommend Masters to anyone looking for a specific vehicle online. Sincerely, Sarah in Mississippi More

What problem? My car went haywire and a local service department told me to take it to the dealer. I did. After a diagnostic was run and a 60 mile drive, the haywir My car went haywire and a local service department told me to take it to the dealer. I did. After a diagnostic was run and a 60 mile drive, the haywire didn’t happen. The diagnostic showed nothing either. The service department (Darin) was very gracious and supportive. I thought that I would be charged for the diagnostic, and was ready to pay, but was told that I wasn’t being charged because nothing was found! What an honest and sincere company. More

The worst experience I ever had My vehicle has been at this shop for almost 3 months. The truck gave an error code for 50% loss power so we dropped it off to this location. I was tol My vehicle has been at this shop for almost 3 months. The truck gave an error code for 50% loss power so we dropped it off to this location. I was told it need a throttle boday and a few other things that can out to be 1500 dollar! We were told the truck was ready drove the truck for a week and the 50% loss power can back on. Took it back to the shop which it sat for a month so we had to call and check on the vehicle because no one would call up with up dates. We told it was fix, drove the truck for a couple of day and 50% loss power returned again. The truck is still at the Shop to this day with no updates in the last couple of days. More

Very poor I spent $700 getting brakes done.they did not fix my brakes because They still squeal and my vehicle does not stop correctly . I'm very unhappy with I spent $700 getting brakes done.they did not fix my brakes because They still squeal and my vehicle does not stop correctly . I'm very unhappy with my service with master Chevrolet. More

Great service Customer service was Top notch, service on my vehicle was excellent and in a timely manner would recommend master service department to anyone and ev Customer service was Top notch, service on my vehicle was excellent and in a timely manner would recommend master service department to anyone and everyone. Thanks More

Great service Our vehicle has been making a ‘noise’ once each morning. The service guys and technicians were very through in trying to understand the situation. Our vehicle has been making a ‘noise’ once each morning. The service guys and technicians were very through in trying to understand the situation. After carefully examining the car, the cause was realized. More

Terrible I took my 2013 suburban in for a oil leak and they said they would look at it. I told Darin where the oil was coming from. He said he would call me. N I took my 2013 suburban in for a oil leak and they said they would look at it. I told Darin where the oil was coming from. He said he would call me. Needless to say I got it back a couple days later and it was still leaking oil because I had a fresh puddle of oil a few days later. More