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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

March 14, 2019

Oil change and tire rotation. Was met at the door by consultant. He knew why I was there & asked what else needed looked at. Fast service, good price. Feel comfort knowing truck wa More

by TRTIPTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Mar 15, 2019 -

Master Buick GMC responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

Awesome They get you in and out very nice and knowledgeable of what they do very professional will recommend everyone to go there if need help More

by H-town
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roscoe Peace, Charles Williams, Katie Stewart Schafer
Mar 14, 2019 -

Master Buick GMC responded

Thank you for the glowing review! We are grateful for your recommendations and please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

Quality and control I appreciate the thoroughness with which your service representatives care for my car and for me They are cost sensitive and give me options to More

by D.KILLOUGH17
Recommend Dealer
Yes
Employees Worked With
Will Schafer, Charles Williams
Mar 14, 2019 -

Master Buick GMC responded

Thanks for leaving us this great review! We appreciate you taking the time to write about your experience. We are thrilled to hear that you enjoyed your time with us. Let us know if you have any other questions or concerns about your vehicle. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

HORRIBLE EXPERIENCE I have already spoken to the owner about my issues. I will elaborate any further on this matter. If you have any questions my name is Cortney J. Urquh More

by Disappointed patron
Customer Service
Recommend Dealer
No
Employees Worked With
Brad Gillespie
Mar 29, 2019 -

Master Buick GMC responded

Thank you for your feedback. Here at Master Buick GMC, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 13, 2019

The "check engine coolant" light The "check coolant level" light came on continuously, and needed it fixed. The problem was not easy to diagnose, but the technicians never gave up. Th More

by BETTYE415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Mar 14, 2019 -

Master Buick GMC responded

Thank you for allowing us to work on your vehicle, and thank you for the five-star review! We certainly appreciate your business, and I will be sure to share your feedback with our team. Drive safely! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 11, 2019

Best in Town Ur staff and management team are the best Sue and Eddie are the greatest . The customer service and maintenance department are top notch. Ur overal More

by NEALDUTTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle
Mar 11, 2019 -

Master Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Sue & Eddie assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 09, 2019

It was a wonderful experience working with Bo and Jeff. Awesome experience working with Bo and Jeff. It was awesome that I was able to drive the vehicle and test everything out before making the commitment More

by SPARKS.NICHOLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Bo Starke
Mar 11, 2019 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Nichole! Congratulations on your purchase! We work hard to make sure our guests have an awesome experience. I’ll share your comments with Bo and Jeff and we look forward to working with you again down the road. Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 09, 2019

Services of my SRX I was very happy with my service I had my oil changed my Services Tech was very helpful with any questions I had about my car More

by Gmcjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No, Charles Williams
Mar 11, 2019 -

Master Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Master Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 08, 2019

Job completed, but not with out hassle from service guy Charles was nice until After I told Him I had an extended Warrenty, he says “we don’t bill 3rd party. You will have to pay cash and you will have to s More

by Sccustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
March 08, 2019

Purchase of used wrangler jeep Excellent sales and service from purchase and including finance. Tony provided us with excellent service on the sales end. Love our new Jeep that we p More

by GA26REG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Goddard, Keith Stone
Mar 11, 2019 -

Master Buick GMC responded

Thank you so much for this great review! Congratulations on your new Jeep! We work very hard to provide each of our customers with excellent service and it's good to hear that Tony and the team were able to show you what Master Buick GMC is all about. Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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