Mastel Ford Lincoln Mercury

State inspections with no nonsense Extensive reports were provided at no charge in addition to the state inspections. The cleanliness was much appreciated. We were able to get 2 cars in Extensive reports were provided at no charge in addition to the state inspections. The cleanliness was much appreciated. We were able to get 2 cars inspected the day after calling for an appointment for the last day of the month - before a big trip! More

A very positive experience! I felt that my entire experience at Mastel Ford was positive and handled very professionally. During this time of the CoVid-19 pandemic I was so impr I felt that my entire experience at Mastel Ford was positive and handled very professionally. During this time of the CoVid-19 pandemic I was so impressed with the extreme measures that were taken to ensure my safety as well as the health of employees at the dealership. This gave me considerable confidence about how the rest of my experience would be. Overall, leasing my 2020 Escape SEL was a smooth process with no surprises. Working with Matt was a pleasure and Kristen was a huge help in setting-up different features on the car. Matt displayed a very broad knowledge of my vehicle and was able to explain features and functions quite clearly. Thanks to all! More

Everything was done to our expectations!Laurie does an Everything was done to our expectations! Laurie does an excellent job in the service dept. Our appointment was done on time and with great care. Everything was done to our expectations! Laurie does an excellent job in the service dept. Our appointment was done on time and with great care. More

very pleased customer The service was excellent as usual, they treat their customers with respect and courtesy. I have nothing more to add at this time and place. The service was excellent as usual, they treat their customers with respect and courtesy. I have nothing more to add at this time and place. More

Never disappointed My car needed service during the recent covid pandemic. All precautions were taken and PPE was used. They got my car in quickly and took care of what My car needed service during the recent covid pandemic. All precautions were taken and PPE was used. They got my car in quickly and took care of what I needed done in a timely manner. More

They did a great job on my vehicle They got me in right away and worked on my car. They explained what they were going to do and also found a recall and fixed that away and worked on my car. They explained what they were going to do and also found a recall and fixed that More

Mastel Ford treated us extremely well Mastel Ford treated us well for a recall service on our 2012 Ford Escape. They got our vehicle in for service in a reasonable time, and had it back to Mastel Ford treated us well for a recall service on our 2012 Ford Escape. They got our vehicle in for service in a reasonable time, and had it back to us when promised. They also checked our battery and alignment. More

The best people , amazing service! As always, the Mastel folks serviced my car. Plus had a noise which they searched out and fixed. I travel 35K miles plus per year for work and Lorie a As always, the Mastel folks serviced my car. Plus had a noise which they searched out and fixed. I travel 35K miles plus per year for work and Lorie and the gang always insure I'm safe on the road as far has my car goes. More

Door unlock issue Touch door unlock, the driver door was the only door that the touch unlock would work when touched. A new car battery was installed to resolve the pr Touch door unlock, the driver door was the only door that the touch unlock would work when touched. A new car battery was installed to resolve the problem. Original battery was less than 2 yrs. old. More

My dirst experience with Mastel was great. The service department was very informative as well as knowledgeable. Very friendly accommodating staff. We will be back for tires soon! department was very informative as well as knowledgeable. Very friendly accommodating staff. We will be back for tires soon! More