Back

Mastel Ford Lincoln Mercury

Olean, NY

4.7
127 Reviews

1674 Olean-Portville Rd.

Olean, NY

14760

Directions

Is this your dealership?

By Type

127 Reviews of Mastel Ford Lincoln Mercury

May 21, 2020

Everything was done to our expectations!Laurie does an Everything was done to our expectations! Laurie does an excellent job in the service dept. Our appointment was done on time and with great care. More

by epolly
Recommend Dealer
Yes
Employees Worked With
Laurie
May 17, 2020

very pleased customer The service was excellent as usual, they treat their customers with respect and courtesy. I have nothing more to add at this time and place. More

by mdwaruch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori, the service manager
April 28, 2020

Never disappointed My car needed service during the recent covid pandemic. All precautions were taken and PPE was used. They got my car in quickly and took care of what More

by Sue R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori
April 23, 2020

They did a great job on my vehicle They got me in right away and worked on my car. They explained what they were going to do and also found a recall and fixed that More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Lorie
April 22, 2020

Mastel Ford treated us extremely well Mastel Ford treated us well for a recall service on our 2012 Ford Escape. They got our vehicle in for service in a reasonable time, and had it back to More

by dushaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori
April 16, 2020

The best people , amazing service! As always, the Mastel folks serviced my car. Plus had a noise which they searched out and fixed. I travel 35K miles plus per year for work and Lorie a More

by randylmcclain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorie Rich
April 13, 2020

Door unlock issue Touch door unlock, the driver door was the only door that the touch unlock would work when touched. A new car battery was installed to resolve the pr More

by kinggr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie
March 06, 2020

My dirst experience with Mastel was great. The service department was very informative as well as knowledgeable. Very friendly accommodating staff. We will be back for tires soon! More

by Aupdyke
Recommend Dealer
Yes
Employees Worked With
Lorie
March 02, 2020

Grand to deal with and great service like a small town garage atmosphere along with fast work and a little fun too. great service shop. Lorie is TOPS. More

by baxter1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorie Rich
February 28, 2020

Mastel Ford takes very good care of their customers. Always a pleasure to work with. They have a 5 Star rating in my book ! I will continue to take my vehicle here for service. More

by cwest975
Recommend Dealer
Yes
Employees Worked With
Laurie in the service department has excellent communication skills & has a five star rating in my book !!
...
5
...