
Maple Hill Auto Group
Kalamazoo, MI
Filter Reviews by Keyword
By Type
5,137 Reviews of Maple Hill Auto Group
We came back ! This is our 2nd Subaru from Maple hill. Great service and nice people. Love the reminders when service is due! Always feel they value their customers! This is our 2nd Subaru from Maple hill. Great service and nice people. Love the reminders when service is due! Always feel they value their customers! More
go to dealer I have bought 3 cars from them and the experience for each one has been top notch.from the 1st visit the the last service they always make sure I'm sa I have bought 3 cars from them and the experience for each one has been top notch.from the 1st visit the the last service they always make sure I'm satisfied. More
Highly recommend Maple Hill Subaru Outstanding service during the process of purchasing a new vehicle and will definitely be referring friends and family. We were treated with respect Outstanding service during the process of purchasing a new vehicle and will definitely be referring friends and family. We were treated with respect and got a great deal on a new Subaru Outback. More
Excellent Sale and Service team Nothing but good to say. From Steve whose been my service guy for year to Phil Lawrence and Bob Warren who are excellent on the sales floor. Always re Nothing but good to say. From Steve whose been my service guy for year to Phil Lawrence and Bob Warren who are excellent on the sales floor. Always respectful, courteous and helpful! More
Very Professional I've bought my last 5 cars from Maple Hill so I think that attest to the quality of the service and professionalism of the staff. They know me and tre I've bought my last 5 cars from Maple Hill so I think that attest to the quality of the service and professionalism of the staff. They know me and treat me fairly and have made reasonable suggestions and comments of advice that have saved me money and time. I appreciate their honesty and candidness. More
Straightforward, no pressure, no gimmicks Mike Z. handled my purchase of a 2018 BRZ. He understood what I wanted immediately when I explained I wanted a "driver's car" with no gimmicks and at Mike Z. handled my purchase of a 2018 BRZ. He understood what I wanted immediately when I explained I wanted a "driver's car" with no gimmicks and at a particular cost point. We went through the options and since ordering would have taken months (August production shutdown for next year model line change) he was able to locate a virtually perfect match at another dealer and got it here in less than a week. Mike knows his cars and figured out right away what mattered to me and what did not. He carefully presented all extended warranty options but didn't push anything I didn't want. My idea of a great salesman. More
Prompt, Professional and Courteous Service Overall very pleased with the service provided at Maple Hill. This is largely due to Steve Nutt, who is a fantastic ambassador for the dealership and Overall very pleased with the service provided at Maple Hill. This is largely due to Steve Nutt, who is a fantastic ambassador for the dealership and insures that I receive personal attention and a positive service experience. More
Lost paper work Arrived on time for my 1st 6month check up on my new Forester at 145. The nice young lady said should be done by 3. Ok so I wait in the waiting room a Arrived on time for my 1st 6month check up on my new Forester at 145. The nice young lady said should be done by 3. Ok so I wait in the waiting room a little after 3 the next person calls me to go over my 21 point check tells everything is ok and will get me when it's ready. 35 min later...I ask someone who was checking on a customer that came in after me what the problem was. He didn't come back after a few minutes. I went to the service desk and asked him he says he couldn't find my name. In the mean time my car is in the middle bay of the garage and others are driving around It! Finally the lady who checked me in was free to ask what the hold up was. She was looking in multiple spots and I could see frustrated she couldn't find my paperwork. When she did she dismissed what happen and smiled just like nothing happened. So I checked out at 335p that is along time to wait for an oil change, and tire rotation. More
Oil Change, tire rotation I was met promptly, very personable and polite young man. I asked questions regarding a problem with my driver's side window, and he fixed it immedia I was met promptly, very personable and polite young man. I asked questions regarding a problem with my driver's side window, and he fixed it immediately. Then, went back to wait. Checking out was a breeze. Very professional. More
oil change and more Went in for oil change and tire rotation. Heather told me how long it was taking so I would be prepared for the wait. The time went fast and the tec Went in for oil change and tire rotation. Heather told me how long it was taking so I would be prepared for the wait. The time went fast and the technician went over the point inspection with me. Heather came to get me and went over information I had asked for about replacing a piece on the back of the car. Gave me the quotes for the part and the paint job, and we ordered the part. As always she was very personable and helpful. A real pleasure to work with. More